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Great Van Lines Reviews & Ratings

Address:
796 E Pennsylvania Dr
Palatine
Illinois
60074

Contact info:
Tollfree:
Phone: 8006041283
Fax:
Email: CONTACT US
Website: http://www.greatvanlines.net

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Mover Rankings is a leading directory of moving services in the United States of America. We provide complete database of all moving companies in US. Great Van Lines is located at Palatine, Illinois - 60074, US. Please call us 8006041283 for all the details involved in moving services.


Great Van Lines
( 2 out of 5 based on 4 reviews ).
1360 visitors.

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No. of Review : 4
Overall Review Rate :
Subject : Mover beware this company will lie to you and is a complete scam. - Reviewed by Phillip on 03/27/19
Review :
Absolutely ridiculous business model. My significant other and I spent days calling getting quotes from places. We decided based off pricing and timelines to go with great van lines. Prior to the move date we made sure to itemize out our stuff that would be shipped with dimensions. We adjusted the initial quote which they had messed up and it was $400.00 more then the initial price. We figured ok mistakes happen but we were reassured there would be no other hidden fees or charges that everything would be as the quote said. When the day of the move came the movers showed up an hour and a half late in the three hour window they had which made our 15 hour drive and closing paperwork for the house a bit more stressful. They packed everything and once things were loaded our initial quote had some how doubled in price but yet we did not add anything to the list we had adhered to everything that was in our quote nothing extra. We felt helpless because we now had no option but to let them take our stuff and figure out how to produce extra money for the move. The driver said well at least it wasnt 1500 square foot(like this is a normal practice for a company). Our stuff is still not here. We call and call to try to get some explanation or answers. We are now paying top dollar for in my opinion a very low quality of service. We could of paid 1500 dollars less and had our stuff the next day. We went with them for the value understanding we could live without our stuff for a week. It's now been 5 days and the company says they still doesnt have our "paperwork" and hangs up on us. I dont want to resort to legal action and go to the BBB but we are starting to feel like we may have no other option.
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Subject : Horrible Service!!!! - Reviewed by Ramon Thomas on 03/28/18
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I would not recommend this company. I have moved 3 times in the last 10 years and I must say that this is the worst experience I have ever had. If I had one encounter with a rude or unprofessional employee, then I would be easily able to move on, but you have countless people in your company that are rude, unprofessional, and not knowledgeable about the policies and procedures you have in place. Additionally, no one ever seems to answer the phone and there seems to be minimal communication between departments. I am highly disappointed with the quality of service I have received and this attitude your company has done me a huge favor by accepting my money. I, too, had an unfavorable experience with additional hidden charges.
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Subject : Terrible do not recommend - Reviewed by Celine Lopez on 01/12/18
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As a frequent mover, I have used plenty of moving companies like Midwest movers and two men and a truck and I have to say I’ll never use great van lines. Terrible experience. First customer service is extremely rude and unhelpful and across the line in the company they are not uniform or on the same page. I was charged a broker free (I understand if there’s a middleman) but there was no middleman it was just someone who worked for the company that charge a $115 broker fee. He supposedly set up the move giving me a quote. He made sure to ask me if I lived on a first floor or second floor and if I had stairs I said yes second floor. Was never told I would need to pay extra on top of that. They didn’t charge extra when they picked up but when delivered they did. Movers left a ton of garbage inside my condo and explained I would have to remove it. And I when they say up to 14 days for delivery they mean it my stuff was deliver on the 14th day. And when given this feedback no one in the company cared at all but was rude and showed no empathy for any miscommunication on their part. Will not use again.
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Subject : I highly recommend - Reviewed by Bill P on 12/13/17
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My experience with great van lines was pleasant when I used them to move from Illinois to North Carolina. I wasn't sure which company I wanted to use at first but because chris was upfront and honest with me I decided on them. The other companies i received quotes from seemed unreliable and untrustworthy. great van lines quote was for more money then the others but it was accurate and i ended up paying the same amount as what I was told. I appreciated the fact that packing materials was explained to me over the phone and not when the movers arrived. Joe was the foreman of my move and he did an amazing job packing everything properly and not breaking anything. I've already recommended them to a few of my family members and if i ever move again I will be using great van lines.
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