The sales agent who initially contacted me made false representations concerning the time and cost, and I relied on those false representations to my family's detriment. After taking my money, he completely disappeared. Our pick-up date and time -- and even the back-up pick-up date and time the company selected -- were ignored. Our pick-up was delayed by the company three times, resulting in us breaching our sales contract with our buyer for not vacating our home in time. When Public Moving and Storage did finally show, it was close to 10:00 p.m. with a small box truck that was already 1/2 full of another customer's stuff. They could not get all of our things onto the truck, and at 1:00 in the morning, exhausted and facing work the next morning, we were forced to call in outside help to move half of our household into a sympathetic neighbor's garage. Then came the long wait to get Public Moving and Storage back to free up our neighbor's garage and consolidate our things for delivery to our new home. Again, there were several delays for one reason or another (and much to our increasingly anxious neighbor's angst). The sales agent had promised us a smooth delivery in "about a week." This move took a month from start to finish. Meanwhile we spent the holidays without furniture or any of our holiday decorations. Though I was assured by a customer service agent that my situation was unique and that this many delays were not the norm, I was not offered any concession. In fact, my intelligence was insulted by one a sarcastic customer service agent (ironically named "Angel"), my apparent reward for the calm and patient manner in which I had approached these problems. The cost for the move was substantially higher than the estimate based on the itemized furniture and box count list I had accurately provided two days before the start of the move. The company offered no explanation about why its software had generated an inaccurate estimate. The company never provided us with an invoice containing our total cost, only a series of invoices with subtotals misleading us to believe that we were actually within the estimate. The movers themselves were hardworking, and all of our things ultimately made it to their destination. This is why there is 1 star and not zero. I will nevertheless not use this company again, will not recommend them, and would discourage anyone else from using them.