DO NOT USE THESE MOVERS. POOR COSTUMER SERVICE. SCAM.
* Easy to book through email. Great response from sales person. HORRIBLE AFTER BOOKING
* Two day window for pick up and delivery. If want exact date extra $150 which they don’t tell you until after signing
* Driver didn’t show up on first day, called at end of 4 hour arrival window to ask if come later or reschedule
* Reschedule date for next day - driver still didn’t make 4 hour arrival window. NO CALL
* Tried to get ahold of someone NO ONE ANSWERS PHONE.
* Finally spoke to someone. Will not compensate me for inconvenience (I took two days off work and stayed home WAITING).
* Driver comes 2 hours late, says nothing. No apology NOTHING
* Takes an extra hour to go from old to new place when they are ONLY 10 minutes away. WHERE’D they go?
* CHARGES ME FOR EXTRA HOUR that they were gone.
* Stacks heavy and fragile CLEARLY MARKED boxes on top of light boxes crushing them
* Leave trash in my garage.
* Called next day to speak to owner. NO ONE ANSWERS PHONE or CALLS ME BACK.
* Have not heard from them since.
Found these guys on Movers.com along with other movers. The sales lady was very nice and it was easy to communicate via email. Trying to contact anyone on the phone was a different story. They had the best rate and good reviews from what I saw. I was only doing a small local move. I asked for a move date of August 1, 2017. ONLY AFTER I signed a contract did they tell me I had a 48 hour window of pick up and delivery. That meant that they would move me EITHER on August 1 OR 2. If I wanted a guaranteed date then I would have to pay an additional $150. WHAT!? I stuck to the time frame and took time off work. The evening before, the company called me and told me they would be coming Aug 1 between hours of 4-8pm.
On August 1, I hear from no one until almost 8pm. The driver tells me they are running late and ask if it’s ok for them to come at 9pm. ARE YOU KIDDING ME? That’s arrive by 9pm and move the minimum 3 hours or more. I have a young son and that would have been too late. So I opt for the next day and take ANOTHER day off of work. The driver says they will show up between 12-4pm August 2. On August 2 by 3pm I have heard from NO ONE. I try to call the driver, no luck. I call the company number, I get transferred to several different departments before I’m placed on hold and then a voicemail. NO ONE ANSWERED THE PHONE. So I leave a message about how I haven’t heard from anyone and it’s almost 4pm. So I wait. 4pm rolls around, NOTHING. Again I call. I leave another message because no one is picking up. 430pm comes around I call again and leave another message. At this point I am furious, I go online to their website and have to find someone I can chat with. This is a person doesn’t work directly with the company but gives me the phone number and EXTENSION to get ahold of someone. FINALLY someone answers. I speak with Johanna. I explain to her my situation and explain how poor service this is. I have a mobile business myself and I know when I am going to be late even over an hour. These guys do this all the time, they should know how to figure out timing. I tell her I have heard from no one, left several messages, and have had to take two days off work. She explains that because I was given a 2 day window of pick up and delivery that they were in that window so she can’t do anything for me. NO, you tell me your driver is going to arrive in a 4 hour window and BOTH times they are LATE by more than an hour. I ask for some compensation and she again says that because I am still within my delivery window there is nothing she can do. Because the driver in on their way and I need to move, I keep the appointment. I ask for the boss’ name and when they would be in.
The driver and two college age kids show up at 6:00pm (2 hours after the arrival window). It takes them 2 hours to load my stuff. That makes it 8pm. The contract I signed was for 1 hour travel to my place and 3 hours of moving, so 2 hours have passed for my move. My new place is LITERALLY 10 min away from my old place. I drive to get there first and I wait A WHOLE HOUR!!! for them to show up. WHERE’D they go? The driver comes to me and goes over the bill. THEY CHARGE ME AN ADDITIONAL HOUR - 1 hour to drive to my old place, 2 hours to load, 1 additional hour to drive to my new place that was literally 10 min away, and 1 hour to unload = 5 hours total instead of 4. I was PISSED. Realizing that the driver can’t do anything and will not unload my stuff until I pay him, I do so and plan to speak to owner next day. They unload very quickly even leaving trash that I have to clean up and packing HEAVY boxes or FRAGILE boxes that are CLEARLY marked on top of lighter boxes which crush them.
Next day I call every hour or two and leave a message for the owner to call me because NO ONE ANSWERS THE PHONE always to voicemail. I explain that I would like to speak to the owner about my move and to please call me. By the end of the day I have heard NOTHING and I have NEVER HEARD from anyone since. I pride myself on hiring local people for local jobs and for costumer service. As an owner of my own business this was a horrible experience and a scam. DO NOT USE.