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Home >> Moving Company Articles >> Right way to Hire a moving company in California

Right way to Hire a moving company in California

Home >> Moving Company Articles >> Right way to Hire a moving company in California

Right way to Hire a moving company in California

Hiring a moving company is made easy. You can call us at 800-877-8867 to have background information your moving company their license details. You can file your complaints regarding the movers' service by calling us at 800-366-4782.

MOVER GUIDE

Mover Guide

Important Information for Persons Moving Household Goods

  • The Public Utilities Commission has governing rules about the cost for your moving.
  • PUC's Maximum Rate Tariff 4 plans and other forms, documentation can be verified by shipper at the movers business place of PUC offices given below:
SAN FRANCISCO LOS ANGELES SAN DIEGO
505 Van Ness Ave. 320 W.4th Street, Ste. 500 1350 Front St, Rm 4006

How to Choose a Mover

  • Choose a licensed carrier listed in Classifieds and ads.
  • Avoid contacting movers without Cal-T No. i.e. the license number issued by the PUC.
  • Collect the Company Name, Address, Cal-T No., and Telephone No. of the movers and verify with us by calling us at 1-800-FON-4PUC (1-800-366-4782).
  • Do not forget to get written estimates to compare the prices and services of different moving companies to help you select a carrier.

RATES & CHARGES

Rates and Charges

Maximum Rates

  • All rates and charges are subject to PUC-set maximums
  • Movers will issue a written estimate of total cost before three days prior to the move to indicate that maximum rates will be exceeded on the move.

Estimate & Cost

  • Get a written estimation from 2 or more movers to compare the price details. Remember verbal estimation is not binding.
  • Carriers must do a visual inspection of all your goods before calculating the estimation.
  • Inform about the special services (if required) before the cost estimation.
  • Carriers will charge based on weight or mileage basis for long distance moves (over 100 constructive miles).
  • Local moves (below 100 miles) will be charged hourly basis.
  • Carriers will have minimum charges. For example on hourly moves, a carrier may charge a minimum of four hours even if your move takes only two or three. Similarly, on distance moves, a carrier may charge for a minimum weight of 5,000 pounds. So, even if the total weight of your shipment is 3,000 pounds, you may be charged for 5,000 pounds.
  • Carriers will charge for packing and unpacking services, there may be an additional charge for elevators, and flights of stairs past the first floor.
  • Change Order for Services will be provided by the movers in case items added or request services not included in the estimate.
  • Not to Exceed Price must be prescribed by the movers before the move. This Not to Exceed Price must be written on the Agreement along with any minimums that may apply and specific details of the move.

MAKING THE AGREEMENTS

Making the Agreement

Inventory Report

  • Request an inventory report before the move. Inventory Reports includes list of items and their condition.
  • Sign the inventory and delivery receipts after delivery of your goods. Mark yours and movers inventory sheet with missing items (in case). This is essential while claiming your lost item.

Pickup and Delivery dates

  • Get a written note for pickup and delivery dates from your mover.
  • The carrier should notify you by phone or mail if time or date is delayed. In case of late delivery, the carrier should inform about the delay at least 24 hours in advance.
  • For moves over 75 miles / weighing over 5000 pounds, you may request the mover to pick up a shipment on an agreed date and deliver it within an agreed upon span of two consecutive days. If pickup is not made on the agreed upon date and delivery within two days of the agreed date, the carrier must pay you $100 per day for each and every day of delay. This is in addition to any other claim you may make.

Packing and other Preparations

  • Packing can be done by you to save money.
  • Avoid packing flammables and other dangerous articles. Defrost your refrigerators and freezers.
  • Make an agreement with movers regarding valuable properties such as jewels, valuable documents. It's better to avoid them in shipping.
  • If some damage caused movers to items packed by you, always save the box, the contents and the packing materials to facilitate claims handling.

Agreements for Moving Services

Agreement includes.
  • Carrier's name, PUC license number (T-number), address, and telephone number where you can reach him or her.
  • The address and telephone number where the carrier can contact you about the move.
  • The location where your goods are being moved.
  • The date of loading or pickup and the preferred date of delivery.
  • A summary description of the move (i.e., a general description of the items to be included or excluded and services to be provided).
  • The declared value of your goods.
  • The rates upon which the charges are based and any minimums the carrier may have.
  • The Not to Exceed Price, which is the highest charge that may be assessed for the various services to be performed, plus any additional charges requested on a Change Order.
  • The movers should complete the Agreements, sign it and give it to you before 3 days of the move. Not to Exceed Price is also included in the Agreement.

Weighing Your Goods

  • If charges are based on weight, the moving vehicle should be weighted by certified weigh master before and after loading.
  • Carriers should notify you the actual weight and cost by telephone of fax immediately after good are weighed.
  • Re-weighing can be done in case of any doubt regarding goods weight.
  • Re-weighing will not be charged if the two net scale weights 100 pounds on shipments weighing 5,000 pounds. If the net scale weight exceeds you will be charged for re-weighing.

YOUR PROPERTY

Protecting Your Property

Protecting your Goods

  • Protection against possible loss or damage at 60 cents per pound per article is included in the carrier rate.
  • You can choose to obtain further protection and set the value on your belongings for an amount that makes you comfortable.
  • Protection levels are of 3 types - basic coverage, Actual cash value and Full value.
  • Basic Coverage at 60 cents per pound per article ensures recovery at 60 cents multiplied by the weight of the item or the carton it's packed in. This protection is included in the mover's rate
  • Actual Cash Value protection ensures recovery at the actual cash value of your lost or damaged item(s), up to the total value you declare. The carrier may charge for actual cash value protection, and will state the rate on the Agreement.
  • Full Value protection ensures recovery at the full value of your lost or damaged item(s), up to the total value you declare. The carrier may offer deductible in combination with full value protection. You are responsible for deductibles unless the mover loses an item, refer to the section on Limitations on the Carrier's Liability. The carrier may charge for full value protection, and will state the rate on the Agreement.

Liability of Valuables

  • Goods or items of extraordinary values such as gold, silver and art antiques should be clearly mentioned in the inventory with values described for each item.
  • It is better to avoid shipping high value articles and carry them with you.

Limitations on the Carrier's Liability

The carrier is not legally responsible in a claim for loss or damage to articles in the following situations:
  • Change in condition or flavor of perishables,
  • Loss or damage caused by the shipper, including improper packing,
  • Defect or inherent vice of the article, such as susceptibility to atmospheric changes,
  • Insects, moths, vermin, ordinary wear and tear, or gradual deterioration,
  • Mechanical or electrical derangement of musical instruments, electronic components or appliances, if there is no sign of exterior damage,
  • Damage caused as a result of any strike, lockout, labor disturbance, riot, civil commotion, or any act of any person or persons taking part in any such occurrence or disorder,
  • Hostile or warlike action in time of peace or war,
  • Breakage caused by normal handling of china, glassware, bric-a-brac, or other similar items, unless packed by the carrier, and
  • Liability of carrier for loss or damage shall be subject to your compliance with the rules for filing claims.
For more information regarding limitations on the carrier's liability, please see General Order 136-C, which you may get from the PUC.

If You Have Loss or Damage

  • If your goods are lost or damaged, be sure you illustrate such loss and damage by making notations on the carrier's shipping order or freight bill.
  • If the drivers refuse, you should report this detail and the condition of the articles in writing to the home office of the carrier.
  • If you intend to file a claim for loss or damage to your goods, be aware that one of the required documents in support of your claim is a copy of the paid freight bill. But you must pay the carrier for all charges due for transportation services. If you do not pay the transportation charges, the carrier my not honor your claim.

How to File a Claim

To file a claim you must:
  • Write the home office of the carrier and explain the loss or damage.
  • List the lost or damaged items separately.
  • Note the exact amount you are claiming for each lost or damaged item.
  • Provide the date of your move, the origin and destination and the carrier's order number.
  • Providing copies of documents such as store receipts for the lost or damaged items and professional estimates for repair will speed the processing of your claim.
  • Your claim must be filed, in writing, within nine months after delivery of the goods or within nine months after a reasonable time for delivery has elapsed.
  • If the carrier fails to respond to your claim within the time limits, you should contact the PUC immediately at 1-800-FON-4PUC (1-800-366-4782)
  • The PUC has no authority to force carriers to settle claims for loss or damage and will not undertake to decide whether the basis for, or the amount of, such claims is proper, nor will it attempt to determine the carrier's liability for such loss or damage.

MISCELLANEOUS INFO

MISCELLANEOUS INFORMATION

If you're New home is not ready

  • You can request for storing your goods in Storage-in-Transit for a period of 90 days or less. Separate rate will be changed for transportation from your old residence to Storage in Transit, and for transportation to your new home.
  • Storage and handling charges will be assessed for this service and it will be covered by the terms and conditions of your Agreement with the moving company.
  • If you do not request Storage-in-Transit, or if your storage period exceeds 90 days, your goods will be subject to rates, terms, and conditions set by the local warehouse and the service will be under a separate contract with the warehouseman and not regulated by the PUC.

Paying for your Move

  • You can pay your carrier in cash, by money order or certified check.
  • If you wish to pay by credit cards or personal check, make sure this arrangement is noted on the agreement.
  • Carriers must hand over your goods upon payment of total charge due; however, should these total charges be higher than the Not to Exceed Price or the amount of your written estimate plus the Change Order for Services.
  • If the driver requires payment of that amount, you should contact the mover about what may be an overcharge. If the matter cannot be resolved to your satisfaction, call the PUC for assistance at 1-800-FON-4PUC

Public Utilities Commission Offices

SAN FRANCISCO LOS ANGELES SAN DIEGO
505 Van Ness Ave. 320 W.4th Street, Ste. 500 1350 Front St, Rm 4006
415-703-1402 213-576-7000 619-525-4217

 

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Air 1 Moving and StorageNorthStar Moving companyMeathead Movers Inc
Fairprice MoversVIP RelocationAmerican Choice Van Lines
City MovingTwo Brothers MovingHandy Dandy Moving Service
Bucks MoversTaylors Moving & StorageNor-Cal Moving Services
Rebel Van Lines, IncJack & Jeff TransferBucks Movers and Transport
Vector MovingOrange Moving CompanyCardinal Moving Systems-West Coast
Presto LogisticsLets Move ItZhangs Moving Company
Calabasas Moving CompanyRockStar Pro MoversViking Moving And Storage Inc
QuickTime MoversLocal N Long Distance MoversCANY Express Movers
Bay Area Moving & StorageSpeedee MoversChipman Relocations
Galbraith Van & Storage CompanyKeiths Moving Services123 Moving and Storage
Key Express IncI Love MovingUpline Moving
UNIPACK Global RelocationPuma Moving CompanyTitan Moving Systems
Lightning Van LinesUSA Relocation IncIron Man Moving and Storage
Valley Relocation & StorageMindful MoversValley Movers
Bulldog Freightway, IncHercules Van Lines24/7 Moving and Storage
Rapid Van Line, IncMoovers IncU S Moving & Storage
Excalibur Van LinesYou Move Me San FranciscoChampions Movers Inc
You Move Me South BayYou Move Me Orange CountyFirst USA Van Lines
Viking Piano MoversOne Big Man And One Big TruckElite Moving
Aloha MoversPack & Crate Services, IncGemini Moving Specialists
Aussie MovingTopstar Moving & StorageGeneral Moving
Amazing MoversGolden Bay RelocationRoute 66 Moving
Security Public StorageA1 Fast MovingWalsh Moving & Storage
Professional Cheap MoversDaly MoversInside Moves North
Rockstar Pro MoversDependable MoversTop Flight Movers
Quality Moving Service, IncNorth America TransferWaters Moving
West Hollywood MoversMorena Self StorageWinter Moving and Storage
Ideal Piano MoversInland Empire Relocation ServicesCalifornia Moving Systems
Integrity Moving CompanyCloud Vanlines, LLCCalifornia Relocation Services, Inc
North American Van LinesIrvine MoversCamel Moving & Storage
Eden Relocation ServicesOceanside Local MoversOffice Movers Inc
Redondo Van & Storage IncOlympia Logistics IncBekins Moving & Storage
Jays Small MovesReliable Mover BerkeleyFID International, Inc
One MoveOns Moving CompanyRelo Moving
Ontario Local MoversMove MastersOrange County Movers
Fastruck MovingJet Lines Moving and StorageYou Move Me Carlsbad
Rising Van LinesJimmys Piano MovingYou Move Me South Orange County
Finale MoversCommercial Relocation Company, IncThe Moving Crew-California
Pacific Moving & StorageBig Leprechaun Moving & StorageArmy Street Mini Storage
Joels Moving Labor, INCConejo Valley Moving & Storage, IncGalpin Auto Transport
Modesto Transfer & StorageBigs & Smalls Moving & StorageSwift Moving Systems
Corrib Moving & StorageMother Lode VanAllstate Moving
Roseville Auto TransportersToledo Long Distance MoversPak Mail
Blue Girl Moving & StorageGot2Move? Moving and Storage Allstate Van Lines
Roseville Long Distance MoversCorporate Relocation Services, IncGolden State Moving and Storage
21st Century Moving & StoragePalmdale Long Distance MoversMy American Movers Inc
Monterey Transfer & Storage, IncBlue Ribbon MoversLancaster Moving & Storage
Alumni International, IncRoseville Van & Storage IncTown & Country Moving & Storage
Costa Mesa MovingGentle Giant Moving & Storage, IncBlue Sky Moving
The Moving StarsGaelic Moving & StorageMovers Santa Clara
Laprom MovingTrusted Van LinesGold Country Moving & Storage
Payless Movers LPABC MoversThousand Oaks Long Distance Movers
Safe N Sound Moving and StorageTwenty Four 7 Moving Specialists IncThe One Move
Trans Van Lines LLCA-Team MoversPeople Movers Inc
Moreno Valley Long Distance MoversBoyd Move Management, IncLido Van & Storage Co, Inc
Venice Moving CompanyGoPro Moving & DeliveryGreat American Moving & Storage-TX
Pink MovingBlack Tie MovingBrightstar Transport
Great American MoversMover ProsPomona Moving Company
Mover CircleBroadway Moving & StorageLightning Van Lines Inc
San Diego Piano Movers IncCA Moving Services, LLCGreen Universe Transfer DBA Xpress Van Lines
Aabco Moving and StoragePreferred Movers IncEncino Moving Company
Broadway-MovingRoute 66 Moving & StorageMr Nice Guys Moving Service
Lindemans Professional MoversSanta Clarita Moving CompanyHanjin Intermodal America, Inc
Premium MoversCunningham Moving & StorageA Better Way To Move
Mr Move Moving & Storage IncorporatedLlama Moving CoAndys Transfer & Storage
Santa Rosa Long Distance MoversHard Time MoversProdigy Moving & Storage
Curtis MoversCareful MoversMTF Relocation Inc
LoadStar MoversAntelope Valley Van & Storage CoHarmony Moving & Storage
Lunardi MovingNelson Moving & StorageLombardis Van & Storage
Long Beach Pro MoversAnthonys Moving & StorageWest Coast Moving & Storage
Harrys Moving ServiceBurgess Moving & StorageDawson Van & Storage
Locatelli Moving & StorageNMS Moving Systems IncLonnie Slover Moving
Seniors On The Move IncWest Coast Moving & Storage CompanyHazelwood Allied Moving and Storage
Giant Monkey MoversPyramid MoversCahoon Transfer & Storage Inc
Daystar Moving And Storage, IncRosado MoversLouies Moving Services
Western Relocations, IncSDMoversCal State Movers
Delancey Street Moving & TransportationAll Star Moving Company, Inc.Lowrys Hauling and Moving Services
ASAP RelocationsWhites Moving & Storage IncHeritage 21st Century Movers
Ram RelocationCalifornia Loyal MoversDesert Moving Co & Storage
North America Transfer - East Coast & Mid WestLtd Moving and Delivery ServiceRed Carpet moving and storage
Hibernian Moving & Storage IncRancho Cucamonga Moving CompanyCalifornia Movers Express, Inc
DeWitt Companies LTD, LLCNorth America Transfer-AK & HIAuburn Moving Company
California Movers IncDude With Truck Moving & DeliveryBernardo Moving and Storage
North America Transfer-CAAurora Moving CompanyWorldwide Moving & Storage, Inc
North Star Moving CompanyReady Move, IncDynasty Movers
Big Box StorageB & L Moving & StorageReal Deal Movers
Moving Beverly HillsEagle Express Moving IncNorth County Moving & Storage Inc
McCarthy Transfer & StorageBay Area MoversSimi Valley Movers
Economy MoversTraditional Moving CompanySkyline Van Lines, LLC
Golden Eagle Moving ServicesJ & E Delivery systemsGold Coast Moving Inc
Red Arm MoversRelocation NetworkCamelot Moving and Storage
Bay Area Port Services, LLCSM-S Relocation IncSTS Movers
Redlands Moving & StorageCeltic Moving & StorageNorth Hollywood Movers
Mega Van Lines IncBeals MovingJareds Moving Services
Express Moving, LLCMelrose MovingLV Moving INC
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Priority MovingJeef MoversCircle Van & Storage Inc
First Trans Lines, IncGreen Mountain Moving & StorageSpinas Moving & Storage
Jerry Wood MovingReal Property Management PlatinumRepublic Moving and Storage
City Movers LLCCarneros Self Storage ParkBest Move - The Better Movers
Jet Lines Moving & Storage-CAAll Reasons Moving, IncRight Choice
Big Bens Moving and Storage, IncCoast 2 coast Movers LLCFixPrice Move
Best Moving ServiceAll Safe MoveTrek Movers
Columbia Van Lines, Inc of CaliforniaFresno Moving & Storage, IncBirch Circle Movers
Pacific Island MoversMingle Transportations & Warehousee CoStarving Students, Inc
MNM MoversSuddath Relocation Systems-La MiradaAll Together Moving
Rosas TruckingTms Moving & Storage LlcMan With A Truck Moving Company
Continental RelocationsMontecito MoversShamrock Moving
Move Central MovingThe 0123 Van Lines IncAffordable Movers Chula Vista
A Budget Movers IncPan American Van Lines, IncMoores Executive Moving Service Inc
S & M Moving Systems, IncMelrose Moving Company Palo AltoA-Active Relocation
Morehead Transfer & StorageBornMovingMoving Company Berkeley
Moving Company OaklandAmerican Transit CorporationSalinas Auto Transporters
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Americans Best Movers Van LinesSam MoversSam Movers Anaheim
AAA Pro MoversCrown Moving SystemsMoving Solutions LLC
AmeriCarrier Moving & Storage ServicesAmericas Best Movers-ABM Van LinesMcGuire Movers
Movers For LessCrown Worldwide Moving & StorageAmexMovers Inc
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Bucks 48 State Freight ShippingAce Movers CorporationBigBen's Moving
Bubbas Moving CompanySav On Moving & StorageSkyline Relocation
Ace Relocation Systems Inc-Long BeachAdvantage MovingSD Green Movers Granite Hills
Moving Labor MoversAce Relocation Systems Inc-San DiegoProfessional Packers & Forwarders Inc
Apollo Moving & StorageAce Relocation Systems Inc-San JoseAnt Moving Company
Armstrong Moving & Delivery ServiceSeoul Moving CoAce Transporting, Inc
Sernas Relocation Systems IncPure Moving CompanyAcme Small Scale Movers, Inc
ASAP Relocations, IncSF Bay Area MoversWice Logistics USA Inc
Stirling MovingAcme Transfer & Storage, IncClear Moving Company
Mammoth Moving, IncShamrock Moving & Storage IncSafe-Way Moving & Storage
Best Movers Los AngelesAdvanced Moving CompanyIan's Movers
Master Moving & StorageShort Notice MovingPerformance Team
Advanced Moving, IncBrute StorageNorth America Transfer-East Coast & Mid West
Sierra Valley Moving & Storage IncAdvantage Moving StorageAffordable Moving And Storage
Cheap Cheap MovingSouthern Winds InternationalPleasant Hill Moving Storage
Agosti Moving & StorageIan's MoversMcGrath Moving and Storage
SF MovingAladdin Transfer & StorageState to State Transportation
Solano Moving & Storage CoMontecito MoversAlex Moving & Storage
Century Transportation Services, LLCMegaMoveAlex Moving & Storage Co
MB3 MovingAlexandra MovingReliable Movers CA
The Student MoversCHB Moving and Crating CoAcclaimed Movers & Storage
Benhur Moving and StorageSpeedwell Transportation, IncAll Good Moving
Route 66 Moving and StorageMeyers Moving & Storage, LLCBernard Movers
All Pro MovingBay Area MoversMid Cal Moving & Storage
Starving Students IncBargain Movers Los AngelesMillennium Moving & Storage
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