American Choice Van Lines is committed to carry all your loads and make you move load free. We are proud member of American moving storage association abiding by the code of conduct, published tariffs, and participants in the arbitration program. With our proven quality process driven by customer responses to customer service surveys, we have built our reputation upon delivering the superior quality services at reasonable prices. Whether you are moving locally, nationally or globally, we coordinate all your moves from beginning to end. From the quoting stage to unloading your goods, we make sure your goods are reasonably quoted, carefully packed, gently handled and safely delivered to the final destination.Additional Info
|Hours of Operation||N/A|
|Insurance Required?||Required: $750,000|
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Customer Name : Hayden WaPosted at November 15th, 2021 04::11
Subject :Used to be called Big City Movers
Comment : I guess they have different names to avoid terrible reviews but both companies have the same US DOT: 1732844 ICC MC: 634819 They have ABSURD hidden costs. They will charge you for quite literally every little tiny thing including the amount of steps it takes to get to your door from their truck. Not to mention, it took them over a month to arrive when they said it would be a week. Their customer service is trash and very unresponsive. When I finally (after weeks of calling and emailing everyday) talked to someone higher up they were rude and very unhelpful acting like it was my fault it had been a month and my stuff still hadn’t arrived. They offer a very attractive fee at first, but beware that is extremely inaccurate. I paid a $275 deposit and when the arrived gave them the rest with a check of $1,200. That was the deal I was told I would be receiving with their promotion. The movers arrived and were rude, disrespectful, and inconsiderate. Before they left they demanded I pay $200 more that had to be paid in cash for some bs fee that I still haven’t gotten an answer to what it was for. Also, the main guy pleaded with my boy friend if he had any weed he could buy before leaving. Very professional to beg the customer for drugs before driving all their belongings across the country, right? Then I get a call a few days later (when they were supposed to almost be to my new apartment)that they had to go to New Jersey to get a bigger truck because I had more than they thought, even though I listed every single thing I was taking long before they arrived to pick up my things. Not to mention, everything fit perfectly, even had extra room, when they left my apartment with my stuff. For this unnecessary idiotic detour, they asked for an additional very large sum of money. Their trip was supposed to be from DC to Austin, so why did they immediately head to New Jersey and then call me days later? If the truck was too small shouldn’t they have known and told me straight away before they even left my apartment? If it was too small how did everything fit perfectly when they left my apartment? It of course didn’t add up, but at this point I was moving in my new apartment in 2 days and needed my things. Then I got a call that I needed to pay an extra $1,094 total for additional services I had never been informed of. For instance one was a long distance fee because they didn’t realize the distance was longer than they thought (um do your research before???). When I said that was ridiculous and I wasn’t going to pay because they did not disclose any of these fees before,andquitefranklytheysoundedfake, they said they were going to keep my things in New Jersey (meaning they had been there doing nothing for days) until I agreed to pay. Fast forward a over a month after endless excuses and horrible customer service, they finally call and said they would arrive between 12pm and 3pm the following day. Well, I received a call at 7 am that they were at my building. I was at a friends house 30 minutes away and they yelled at me for having to wait. They were mad about having to wait 30 minutes when they showed up 5 hours earlier than they said they would. Half an hour they had to wait when I had been waiting over a month...mmk. I had to buy and sleep on an air mattress and rewear 4 outfits for over a month and the company did absolutely nothing to apologize or reimburse me. In fact, when they showed up and demanded I had to pay $600 more in cash for their “journey” from the loading dock to my third floor apartment. If I didn’t pay they said they would unload everything on the loading dock and I could take it up myself. What a joke. While unpacking I discovered They stole over $1000 from one of my moving boxes, shattered my mirror, cracked my glass bed side table, and ruined my head boarded it was covered in black grime. So, long story short this is an unreliable scam of a company.
Customer Name : Boris DalePosted at November 10th, 2014 02::11
Subject :Brilliantly done
Comment : American Choice van lines are one of the best choices of movers! They were really amazing. I had to relocate last week and I found out about them through the web. I wasn’t sure if I should go with them initially but they later proved that they were the best. My kids were giving me a lot of trouble and being fussy the entire time, so I was really under a lot of pressure and had a really short temper. But they handled everything so well and made sure that I at least needn’t have to worry about the moving. They brought their own packaging materials and they were very careful and attentive while packing and moving the stuff. They were very delicate with the fragile items! I never told them about the glassware but they handled it carefully anyway! I loved those guys!
Customer Name : NimoyPosted at October 21st, 2014 21::10
Subject :Best experience ever
Comment : I heard that these guys were really experienced movers in the region and so I went for them! I had to relocate a few days ago and these guys seemed like the obvious choice! There are many other movers but I wasn’t sure that I trust them. So I had to pick these guys. They are really well deserving of the fame they have! They are very professional and they do have a lot of experience. They know very well how to handle customers and they are well mannered too! It’s amazing that they seemed so perfect to me. I had no complaints regarding the price too! The money was well worth the whole thing! I was so glad that I chose them! I would definitely recommend these guys to anyone!
Customer Name : CharlesKnoxPosted at January 11th, 2022 06::01
Subject :Absolutely fair pricing.
Comment : Excellent professional, quick & careful service! They moved my stuff and hung pictures and put together my bed frame for me in record time! So careful with all of my belongings. I would recommend them to anyone who is moving. On top of great service they were very polite, friendly and responsive. Pricing was clear upfront and fair. This experience was amazing, no hassle!