If I could rate 0 stars I would. I have never had a worse experience with any individual or company in my life. If you don’t read the rest of this review, it can be summarized as follows: First National Moving and Storage is a complete scam of a company. They will seem very professional and available at first, but once they have your money they will harder to reach than Queen Elizabeth. Expect everything they promise you in the beginning to be a lie, including cost, delivery date, and condition of your goods. I have spent over 10 weeks without my belongings – and most of that without any communication from the company on where they were. See below for more details.
They tell complete lies in the beginning and point you in the direction of fake reviews online in order to lure you in, then the lies become evident. If you google search the fake reviews, you will see that they have been used for multiple companies and are obviously fake.
The customer service people you deal with in the beginning are extremely accessible before they get your money. But once you have submitted your deposit and your goods have been picked up, they don't respond to emails/phone calls/voicemails despite their company having my stuff for OVER A MONTH.
"Cost will be $2295" - LIE. Another $100 random fee was added on the day of the move as a "storage" fee. This is a small additional fee, I realize, compared to other customers who were screwed.
"Our name will be on the moving van and our movers are employed by us and speak english." LIES. No company name on the van, movers spoke Russian. And as described below, the delivery company is not affiliated with First National at all.
"Insurance covers $25,000 in losses." LIE. On the day of the move the contract states that the insurance covers ~$3,500 worth of loss and in order to purchase the better insurance, it costs $5,000 IN CASH/CHECK on the day of the move.
"We will deliver your stuff on XXX date." LIE. My delivery date was 47 days ago and I had not received any communication from the company for OVER 4 WEEKS, depsite repeated attempts on my end, over the course of the 4 weeks, to email, call, and leave messages.
When I recently called, to get an update, 5 weeks after my delivery date, they were shocked to hear that I still hadn't gotten my things and told me that it would be arriving in 1-2 days. Unfortunately I was never given advanced notice of this and had made plans to be out of town across country. I had to burden my coworker with being available. When they called and told me they were "at my property" I had my friend go over to the house. At this point, I asked if the 18 wheeler had access. "Definitely," they said. Would I need to pay the no access for 18-wheeler fee? "Definitely not," they said. 3.5 hours later they were still "going in from another direction." When my friend had been there for over 4 hours, I got a call saying it would be another half hour. Unfortunately he had to go to work and needed to leave. When they did finally actually arrive, they went back on their word, and said I did need to pay the $300 truck rental/shuttle fee as there was no 18-wheeler access, making it clear that they were lying previously when they said they were at my property, just going in another entrance.
Another lie – the woman I was dealing with at this point, who was not part of the actual First National Company, stated that she “never said I wouldn’t have to pay the $300 shuttle fee.” Instead, she claimed that what she said I wouldn’t have to pay was the “Redelivery fee” ($1,000) for having to come back the next day, since my friend was unable to stay at the property.
The next day, after having my friend come back to my property for the redelivery, I got a call 2 hours after the delivery time stating the truck rental shop was closed, and that they could not come back for another day.
Additionally, I was offered $500 to have reviews removed that I posted earlier in this saga about the terrible service and lies I received from First National. However, when the weekend came and the delivery time came, the people I dealt with “had no notation of this discount.”