Description
Reviews
First National Moving and Storage Company attributes its success to a team of dedicated professionals who bring a wealth of experience to every move. Movers undergo extensive training in efficient packing methods, safe handling practices, and creative problem-solving to navigate any logistical challenges. The company also invests in modern equipment and well-maintained vehicles to ensure the secure and timely transport of belongings. First National Moving and Storage Company stands out as a reliable and customer-centric choice. With a comprehensive array of services, a commitment to excellence, and a professional team, the company strives to turn the often-stressful experience of moving into a positive and successful journey.
Additional Info| USDOT # | |
| MC # | |
| Payment Options | N/A |
| Membership | BBB |
| Established Year | 1999 |
| Insurance | |
| Agent | |
| Hours of Operation | N/A |
| Insurance Required? |
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Customer Name : Lisa Fors
Posted at December 6th, 2016 12::12Subject :DO NOT USE THEM!
Comment : I will make this as short as I can.. 5.5 months after pick up I still am without my things as they are refusing to deliver my belongings after trippling the "price". They are NOT BBB acreddited, they ARE NOT insured (check the Federal motor carrier site, shows all their isurances are cancelled), The address listed is a POST OFFICE.. Please do yourself a favor and do NOT hire this fraud of a "company" to transport your belongings, however if YOU do NOT believe me at least look up their DOT numbers on the actual DOT and the Federal Motor carrier site as well as the actual BBB site (it will give you all the info you need as their fake reviews are completely just that..fake)
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Customer Name : Tim
Posted at December 1st, 2016 14::12Subject :Avoid this 100% Scam of a Company
Comment : If I could rate 0 stars I would. I have never had a worse experience with any individual or company in my life. If you don’t read the rest of this review, it can be summarized as follows: First National Moving and Storage is a complete scam of a company. They will seem very professional and available at first, but once they have your money they will harder to reach than Queen Elizabeth. Expect everything they promise you in the beginning to be a lie, including cost, delivery date, and condition of your goods. I have spent over 10 weeks without my belongings – and most of that without any communication from the company on where they were. See below for more details. They tell complete lies in the beginning and point you in the direction of fake reviews online in order to lure you in, then the lies become evident. If you google search the fake reviews, you will see that they have been used for multiple companies and are obviously fake. The customer service people you deal with in the beginning are extremely accessible before they get your money. But once you have submitted your deposit and your goods have been picked up, they don't respond to emails/phone calls/voicemails despite their company having my stuff for OVER A MONTH. "Cost will be $2295" - LIE. Another $100 random fee was added on the day of the move as a "storage" fee. This is a small additional fee, I realize, compared to other customers who were screwed. "Our name will be on the moving van and our movers are employed by us and speak english." LIES. No company name on the van, movers spoke Russian. And as described below, the delivery company is not affiliated with First National at all. "Insurance covers $25,000 in losses." LIE. On the day of the move the contract states that the insurance covers ~$3,500 worth of loss and in order to purchase the better insurance, it costs $5,000 IN CASH/CHECK on the day of the move. "We will deliver your stuff on XXX date." LIE. My delivery date was 47 days ago and I had not received any communication from the company for OVER 4 WEEKS, depsite repeated attempts on my end, over the course of the 4 weeks, to email, call, and leave messages. When I recently called, to get an update, 5 weeks after my delivery date, they were shocked to hear that I still hadn't gotten my things and told me that it would be arriving in 1-2 days. Unfortunately I was never given advanced notice of this and had made plans to be out of town across country. I had to burden my coworker with being available. When they called and told me they were "at my property" I had my friend go over to the house. At this point, I asked if the 18 wheeler had access. "Definitely," they said. Would I need to pay the no access for 18-wheeler fee? "Definitely not," they said. 3.5 hours later they were still "going in from another direction." When my friend had been there for over 4 hours, I got a call saying it would be another half hour. Unfortunately he had to go to work and needed to leave. When they did finally actually arrive, they went back on their word, and said I did need to pay the $300 truck rental/shuttle fee as there was no 18-wheeler access, making it clear that they were lying previously when they said they were at my property, just going in another entrance. Another lie – the woman I was dealing with at this point, who was not part of the actual First National Company, stated that she “never said I wouldn’t have to pay the $300 shuttle fee.” Instead, she claimed that what she said I wouldn’t have to pay was the “Redelivery fee” ($1,000) for having to come back the next day, since my friend was unable to stay at the property. The next day, after having my friend come back to my property for the redelivery, I got a call 2 hours after the delivery time stating the truck rental shop was closed, and that they could not come back for another day. Additionally, I was offered $500 to have reviews removed that I posted earlier in this saga about the terrible service and lies I received from First National. However, when the weekend came and the delivery time came, the people I dealt with “had no notation of this discount.”
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Customer Name : Melissa
Posted at November 18th, 2016 14::11Subject :First National Moving and Storage
Comment : Do not hire this company! This company lied over and over, broke promises, charged twice what they were supposed to, held our items hostage until we would pay the $8,000 they required for a 600-mile move... The worst to deal with in 40 Years of moves! Hire anyone even off of Craigslist with a 27-foot truck before you even try to use these Movers. Mike a, from the sales department promised no shuttle truck would ever be needed and we could utilize the 27-foot truck rented for our move from North Carolina to Florida. The morning our items were arriving time, we got a call from someone unknown to us in Miami with an 18-wheel truck. We had informed Mike from the company that an 18-wheeler could never make it up our road. They insisted I take photos and measurements of the driveway to see if the 18-wheeler could get through and after hours of doing all that came to the conclusion I'd already told them, no it could not. They then proceeded to send the 18-wheeler and charge me hundreds of extra dollars for shuttle service. Do not ever use this company, much of our China was smashed to bits. The same China that had travelled in 10 other moves without so much as a chip or a scratch. Flee from this company do not have anything to do with them! I will be calling the Department of Transportation and Better Business Bureau.
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Customer Name : donna earls
Posted at September 16th, 2016 07::09Subject :wonderful job!
Comment : They did such a wonderful job. They were fast and efficient but very careful with my items. I had 2 teenagers with me to help them but they didn't need our help, because they had it under control. They were very friendly and respectful. I would most definitely refer them to others and will use them again in the future.
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Customer Name : Monica Pattison
Posted at September 16th, 2016 07::09Subject :held true to their word
Comment : They held true to their word and I did not have to wait 5 hours after my appointment time, unlike the original company I booked. I was not only able to get next day service, they got to me earlier than scheduled.
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Customer Name : Travis
Posted at September 16th, 2016 07::09Subject :WOW
Comment : WOW the moving team that First National moving and storage sent out for my move was amazing. They moved all my items quick and carefully, I will for sure use First National again. I would give them Five stars for the great service they gave me and my family!
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Customer Name : Jill Obrien
Posted at September 16th, 2016 12::09Subject :kudos
Comment : The team was fast and efficient under the supervision of Ivan - the foremen. They completed within the time frame they promised which was the main reason I hired them. Thanks so much for the hard work First National Moving and storage. Kudos to you!
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Customer Name : Michael C
Posted at September 15th, 2016 12::09Subject :Would refer to anyone
Comment : Great company and group of guys. Helped us with a complex move and it was a pleasure to work with them. Professional and helpful...will refer to anyone!!!! If I ever move again will use them again.
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Customer Name : Gene Bridge
Posted at September 15th, 2016 12::09Subject :Amazing to work with
Comment : As this was the first time we have really moved, we decided it was time to hire professionals. We were thrilled with the professionalism, honesty, and speed. First National Moving and Storage was amazing to work with!
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Customer Name : daniel zavala
Posted at September 15th, 2016 12::09Subject :they were very careful.
Comment : They were overall just wonderful guys who worked efficiently and tried to look out for my best interest in moving. They were careful with my belongings and even joked around.
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Customer Name : letty
Posted at September 14th, 2016 09::09Subject :the way to go
Comment : First National was absolutely a five star rating carrier I was debating whether to go with this company or another one that was talking to you but then I realized on the reviews on each company that this one was by far the best rating at all aspects and all that really matters to me.
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Customer Name : Leopoldo
Posted at September 14th, 2016 10::09Subject :handled it well
Comment : This moving company was everything I was looking for. There professionalism and promptness was very great. They were not only on time but very friendly and helpful every step of the way. They were also very affordable. Nothing was damage everything was well handled.
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Customer Name : Francine
Posted at September 13th, 2016 12::09Subject :very happy with them
Comment : It went incredibly well. I am very happy with them. The pricing was exactly what they said it would be and was competitive to everyone else. I was very happy with them and I appreciated how willing they were to work with me when the details changed unexpectedly.
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Customer Name : James
Posted at September 13th, 2016 12::09Subject :spot on
Comment : First National Moving and Storage was there when I needed them, I called them last minute, got a spot on quote followed by great customer service. I haven’t finished unpacking everything yet but so far nothing is messed up or missing.
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Customer Name : joseph campbell
Posted at September 12th, 2016 09::09Subject :they were so friendly
Comment : The guys were hard workers and very friendly. They treated our belongings like they were their own. They even offered to move an existing piece of heavy furniture that was in the garage into the house for us. AND they kept within my budget!!! I would definitely use them again!
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Customer Name : claude brown
Posted at September 12th, 2016 09::09Subject :pleasant to work with
Comment : The crew that moved my daughters apartment to storage were an amazing team of you men. They took great care of her belongings and had a positive and courteous disposition. It was extremely hot but they were efficient, smiling and very professional. I would use First National Moving and Storage and specifically this crew on my next move. I could not have asked for three more hard working, pleasant young men to work with.
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Customer Name : Craig Agustin
Posted at September 12th, 2016 10::09Subject :excellent
Comment : I had a great experience with First National Moving and Storage when I moved from earlier this month! Office staff was great on the customer service side, answering all of my questions promptly and kindly, and following up with me without being pushy or obnoxious. The crew was excellent. They showed up on time, ready to work. They wrapped our furniture efficiently, and took great care with everything. They were conscientious of the time, and very communicative throughout the move. They checked in about where furniture and boxes should all be placed, and helped us add felt pads to our furniture so we wouldn't scratch up the nice hardwood floors in the new place! I will definitely consider using them again for our future moves.
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Customer Name : Suzette Reynolds
Posted at September 9th, 2016 10::09Subject :a god send!
Comment : Great company with great employees. It may have taken them 16 hours, but they were not going to give up and failure does not exist for these movers! I was ready to give up and all I had to do was watch. I had just had total knee replacement surgery and these movers were a true God send.
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Customer Name : Lillie Loper
Posted at September 9th, 2016 10::09Subject :Fantastic
Comment : The movers were absolutely fantastic. They made me feel as if it was a privilege to move my household and was even fun. I expected them to do a great job and keep my furniture damage free. They did that plus so much more. I am grateful for their hard work and upbeat attitudes.
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Customer Name : Ricky Will
Posted at September 9th, 2016 10::09Subject :the right price!
Comment : Just moved to my new place at the right price! The service was great and they always made sure to keep me posted and up to date on my items. They made sure everything came right on time Couldn't believe it.. But service the service was amazing..!! Really different from other companies I used before!
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