Expert Van Lines Reviews & Ratings
Address:
26 Quinton Street
Belleville
New Jersey
07109
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Phone: 8884362688
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Read Expert Van Lines Reviews
Mover Rankings is a leading directory of moving services in the United States of America. We provide complete database of all moving companies in US. Expert Van Lines is located at Belleville, New Jersey - 07109, US. Please call us 8884362688 for all the details involved in moving services.
Expert Van Lines
( 5 out of 5
based on 135 reviews ).
visitors.
( 5 out of 5
based on 135 reviews ). visitors.
By sharing your experience with Expert Van Lines , it will help other customers to make a right choice of using this company.
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No. of Review
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135
Overall Review Rate
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Subject : DO NOT USE EVER!!! - Reviewed by Linda Milligan on 09/12/19
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I used Expert Van Lines out of New Jersey! They were the most irresponsible group of people I have ever dealt with, some of my things were lost, some were broken, things were NOT packed correctly, they did NOT set up furniture the way they were suppose to AND what was suppose to be around an $8000 move turned into $14,000. I would NEVER use this company again NOR recommend them to anyone. Biggest bunch of losers who ever walked the planet.
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Subject : Stay Far Away - Reviewed by Tom on 03/07/18
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Furniture was picked up on 07/30/17 from the origin address. The estimate to move my furniture was 2049.07 but after it was packed the charge jumped to 2719.98 which is more that expected but I can get past that. After everything was packed and paid $800 toward the final bill in cash I signed a document telling me how much I would owe at the destination which was 1051.17. When the furniture finally arrived well beyond the 10 day window promised the driver did not offer me the $200 discount promised for it being late and in addition tacked on $150 for inside flights of stairs which was supposed to be free. The document I signed at the origin had been changed by scratching out the numbers that I signed for and changed the balance due to 1451.13. When I spoke to the driver about this all he kept repeating was “ pay this amount or we don’t unload”. He also refused to call his boss.
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Subject : Great company - Reviewed by sammuel on 02/13/18
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expert vanlines was one of the MANY moving companys that called me for a free quote. My wife and I were moving for the first time to a state we knew no one so everything had to run good. They gave us the cheapest quote but promised A plus service! The movers did everything nicely. We were happy when everything turned out just as promised! Great staff! A plus services!
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Subject : 5 stars! - Reviewed by Angel white on 02/03/18
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We had a great experience with expert vanlines. The three guys that came and moved us were professional and amiable. We moved from a third floor apartment to a house that had two floors. They moved everything quicky and the vast amount of stairs didn't seem to brother them. I could go on and on about them...but you really must use them if you are moving! They turned a stressful situation into a enjoyable one!
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Subject : expert vanline - Reviewed by ramon lopez on 02/02/18
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Yesterday went great movers wasted no time getting to work they were very polite and hardworking. MJ set the whole thing up for me and made sure to keep me informed if there were any changes. Awesome company very reliable 5 stars!
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Subject : 5 stars - Reviewed by Billy Douglas on 02/01/18
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Got a few different quotes and expert vanline was the most affordable and I can now say reliable company. I loved that fact that I was always up to date with everything going on because a lot of places leave you in the dark. MJ was excellent help. If your looking for an amazing company you found one.
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Subject : Expert vanlines 5 stars - Reviewed by Ann on 01/31/18
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very happy my husband found expert vanlines to help my parents move. They have very old pieces of furniture and nothing was damaged which was there biggest worry, and it was a last mintune move as well and they worked with us better than any other company would have!
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Subject : A - Reviewed by cindy smith on 01/29/18
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Trusted this company with pretty much my entire life besides my dogs and I don't regret it one second. everything went more smoothly than I expected. Movers were cool and made me feel even better about them leaving with everything I own. Michelle was the best!! even with my last minute date change everything still went perfectly. thank you guys again!
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Subject : Quick and easy - Reviewed by Bridget on 01/11/18
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Expert Lines personnel were very professional and efficient throughout the whole process. I gave them a call and they provided me with a free quote. They came at the appropriate time and moved everything with great care. You could tell they knew what they were doing. Best of all they were done way sooner than I had expected. If you want great movers these are definitely the guys to call.
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Subject : Satified - Reviewed by Mario Vasquez Jr on 01/11/18
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Expert Van Lines did an awesome job helping us move from NY to FL. I would really recommend to anyone looking to make a large move! They had a pleasurable demeanor and answered all of our questions. If we ever move again we plan to use them again!
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Subject : Satified - Reviewed by Mario Vasquez Jr on 01/11/18
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Expert Van Lines did an awesome job helping us move from NY to FL. I would really recommend to anyone looking to make a large move! They had a pleasurable demeanor and answered all of our questions. If we ever move again we plan to use them again!
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Subject : Awesome move - Reviewed by Megan King on 12/07/17
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I normally do not really review because I do not really what to say or how to explain in details but I just had to put out there that if anyone is looking for a moving company then I would say you are in good hands. I've moved a few times.... some good some bad... but my move to DC went really well because it was all as smooth as a whistle. Seriously. They did a great job and the movers worked really hard, there were no slackers. I appreciated their hard work and their timely fashion for delivery.
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Subject : Job Well Done! - Reviewed by Jennifer Klein on 12/07/17
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Moved me to New York from Florida in about 5 days. I was quoted at the min. so my price did not change at all. They were professional with packing and patient at delivery because they got there before I arrived lol. But I was so happy with that. I had the drivers number which helped me because he kept me in the loop the whole time and answered all my text messages which I really appreciated. My move went pretty perfect. Now it is just time to get unpacked and make my new place home.
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Subject : Job well done - Reviewed by Craig Mitchell on 11/30/17
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Move went as planned as far as dates and when the crew was arriving. They did a pretty good job with the pack up. Nothing broke, so that was a plus. Delivery was smooth and they set it all up for me. Overall great experience and I personally recommend them. I will move with them again, hopefully I don't have to move, but if I do then Expert Van Lines is the only one I will be using. They earned my trust.
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Subject : Great Job done! - Reviewed by David Moore on 11/26/17
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My name is David Moore and I decided to move with Expert Van Lines because they made me feel confident that my move was going to go smoothly and I would have open communication and it did. I am going worldwide and posting on every review site I can because they really did a phenomenal job.
Nothing was damaged, they did everything in a timely fashion and even arrived 1 day before I anticipated but I was never kept in the dark, any updates that happened were always told to me. I was in control of my move from beginning to end and that is what I wanted. I am moving again in 6 months (job travels a lot) and I already have that move scheduled with them because I just trust that they know what to do. Awesome awesome job and thank you!
Nothing was damaged, they did everything in a timely fashion and even arrived 1 day before I anticipated but I was never kept in the dark, any updates that happened were always told to me. I was in control of my move from beginning to end and that is what I wanted. I am moving again in 6 months (job travels a lot) and I already have that move scheduled with them because I just trust that they know what to do. Awesome awesome job and thank you!
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Subject : Expert Van Lines: You Do Business With Them At Your Own Risk - Reviewed by BENARD on 10/11/17
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You do business with expert Van Lines at your own detriment. They are dishonest, Will disregard the contract and demand more upfront money as soon as they show up and will jack the overall price up as soon as they and their collaborators get to your place. They lie to me that they did not contract out. I found out that the person they send was a subcontractor. The subcontractor put less than half of my things in the truck and told me that I had exceeded what my contract call for and then demanded $2000 more as a condition of moving my things. My contract called for over 600 cf, yet they had loaded less than 300 cf of my things. When I question the fact that they had less than what my contract called for, the driver told me to pay the additional $2000, with $1000 in addition to what we agreed upon upfront. In a nutshell, they dump all my things they had loaded in their truck onto my lawn in the rain and drove off. Up till now I am still fighting with Expert Van Lines over my deposit of $800. Doing business with Expert Van Lines is at your own risk.
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Subject : Excellent! - Reviewed by Theo on 09/27/17
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I really appreciated this experience. Our last move with a different company put a bad taste in our mouth. We were very skeptical when choosing the next company to move us. To our surprise, you exceeded our expectations and I will make sure to recommend you time and time again. We will be sure to call you for any future moves we may have. Thanks so much for making our experience effortless!
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Subject : Excellent! - Reviewed by Bobbie on 09/22/17
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The folks at Expert Van Lines made our move far easier than I could have imagined. Everything went smoothly and the gentleman who loaded the truck did an amazingly efficient job which allowed us to avoid using an extra truck, in turn saving us some money. I could not be happier and would recommend Expert Van Lines enthusiastically
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Subject : Good Customer Service - Reviewed by Chris on 09/12/17
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My husband and I are very happy with Expert Van Lines. Your company has the best customer service ever. Every time I would call them were very helpful. They made me feel confident about my move. No stress, and that I truly appreciate. I am recommending you to all my friends at my job.
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Subject : Do Not Hire This Company - Reviewed by Valencia Cox on 09/11/17
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I will begin this review by stating, "when you hire a moving company, you are trusting them with your life"...planning a move can be very frustrating and costly. I hired Expert Van Lines to move me from IL to CO. Problems began the day of pickup. I was charged $937 more than estimated. I thought that was bad, but not too bad. I had to use their storage for a couple of months, but whenever I would call customer service, that was a joke. Most of the time I called, no one answered. I left messages, and sometimes it would take days for them to return the call. They were supposed to notify me in advance about my ETA...I was called the morning of, about 2 hours before delivery. I was charged extra for long carry because they delivered in an 18 wheeler (ok, this is in the contract)...however, the delivery driver is just the driver and had to hire movers here in CO to actually deliver my items from the truck to my apartment, I was also (over) charged for steps, but I couldn't get any compensation because the driver only does what the company tells him, and he was not at liberty to make adjustments. I had several items broken, as well as several valuable items missing...how can a 50" flatscreen, just go missing? That is only one of the items, the other items are more costly than the tv, but my point is be very, very careful if you choose this company. From my recent, personal experience with them, I would choose another company.
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Subject : Happy! - Reviewed by Robin on 09/05/17
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I will keep it simple. Expert Van Lines were awesome. Very accommodating to my time frame. The movers were quick and fast during the loading and unloading. My things were not broken. Thank you for your care and hard work. I highly recommend them.
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Subject : Good Customer Service! - Reviewed by Libby on 09/05/17
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We had a great move with Expert Van Lines. Communication from the office was great during the move. We never once had to chase anyone down for updates. I felt very secure and confident that we chose the right moving company. At the end they delivered everything they promised. Good job !
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Subject : Well to work with. - Reviewed by Fiona on 09/02/17
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It was very simple and very easy. I did have a lot of pieces and the movers made it seem as if it was an easy job. Good hard working man. Customer service was great, they kept their communication open with me. The pricing was low and affordable. Expert Van Lines were very easy to work with. I recommend them.
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Subject : Wonderful! - Reviewed by Sander on 08/29/17
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All of my interactions with Expert Van Lines were very positive. Employees performed all duties with a high degree of quality and professionalism. My furniture arrived without any damages. There positive attitude is the reason I will hire them again if I need to move again.
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Subject : Great! - Reviewed by Megan on 08/26/17
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Booking this move was extremely easy thanks to Natalie at Expert Van Lines. Great communication and very friendly. We had a decent amount of stuff to move, the foreman arrived on time and were very efficient! They were very friendly and quick. My things were not damaged. I recommend them.
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Subject : On Time. - Reviewed by Randall Presley on 08/23/17
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Expert Van Lines were great. The movers showed up on time and immediately went to work. They worked well together loading a 4 bedroom home. I scheduled my delivery ahead of time and they accomplished the date I needed. Thank you for making that happened. This is a good company. I recommend them.
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Subject : Recommendation - Reviewed by Violet on 08/22/17
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Awesome and well professional movers. Would highly recommend anyone who are moving. Arrived on time and only 2 highly skilled movers who moved my 2 bedroom apartment. They also helped me setting up with my heavy furniture. I highly recommend them.
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Subject : Good Move! - Reviewed by Isabel on 08/21/17
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Expert Van Lines were a good moving company. Efficient and friendly. Customer service kept me updated with everything. No problems. I will be using them again if needed.
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Subject : Good Job! - Reviewed by Valerie on 08/15/17
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It was good, they worked hard and they got the job done. it went well nothing got broke so every went really well. I recommend them.
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Subject : Delivery On Time - Reviewed by Jan on 08/14/17
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I requested a quote with several companies and found that Expert Van Lines gave me the best price out there. I booked with them. They walked me through the process and it was a good experience for me. My things were picked up and delivered on time. I am happy with you guys. I recommend them.
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Subject : Excellent Moving Crew - Reviewed by Barbie on 08/10/17
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I would like to thank Expert Van Lines and staff for helping me make this move very easy. I purchased the white glove service. I did not have to move one box. Best buy I have ever made. Delivery was as smooth as pick-up. No complaints, only praises to you guys. I totally will be recommending you guys to all need a moving company.
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Subject : Good Service - Reviewed by Denise Rose on 08/04/17
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All I can say about Expert Van Lines.. uncomplicated, reliable, flexible, skilled, and affordable. All these mentioned qualities were available. The crew were qualified packers packed my sensitive items so carefully that nothing was damaged throughout the entire ride. I was very impress in their attention to details. All stuffs were delivered on time. The crew of professionals labeled each boxes so accurately that I didn’t have to mess up searching any item . Delivery was within the window and they contacted me prior to delivery to schedule a time. I would definitely use them for my future move and recommend them based on my experience to date.
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Subject : Excellent! - Reviewed by Sienna Dowd on 07/31/17
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They were excellent, arrived early, finished early, they were very responsive. They were respectful of my belongings. They did an excellent job. I will be recommending them to my family, friends, and co-worker. Thank you again for an excellent job.
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Subject : Very Affordable!!!! - Reviewed by Anastasia Ramsy on 07/29/17
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Expert Van Lines were really good. They were on time and whatever was suggested to us was done perfectly, and they were more than willing to accommodate if we had any other than what we had actually suggested them before we made the arrangements and everything. I loved the price. Very affordable.
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Subject : Reliable! - Reviewed by Polina Snyder on 07/29/17
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This was the best executed move we ever had. The guys were very helpful and polite. They were not only careful with my stuff but worked diligently the entire time. They always replied to my emails and calls. It’s rare nowadays finding a company with that type of customer awareness. I recommend them to you if you are looking for a reliable company.
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Subject : Recommendation ! - Reviewed by Scarlett Hake on 07/27/17
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First experience I had moving using a company. Expert Van Lines were very professional and helpful. I appreciated the time and respect they took with my things. I do recommend them.
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Subject : Happy - Reviewed by Fernando Hernandez on 07/26/17
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Don't bother Googling any more moving companies - you've found the perfect solution right here! I rarely give reviews online, but just had to commend this company on doing a perfect job!
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Subject : Thank you - Reviewed by Hadrian Hall on 07/26/17
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Expert Van Lines gave me a great quote,all inclusive moving company. Very honest and professional. I highly recommend them! This company is straight forward with prices,they're extremely fair. Thank you!
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Subject : Great Moving Company! - Reviewed by Johnnie Deel on 07/25/17
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If you are looking to move, look no further! Expert Van Lines is the company you must hire. The price was great for my budget. Movers were careful with my things. and everything arrived on time.
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Subject : Quality Company! - Reviewed by Sadie Cambria on 07/24/17
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I was very pleased with Expert Van Lines and the service they provided. Promptness and attention to detail was great. I am recommending this company to anyone looking for quality movers.
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Subject : Helpful - Reviewed by Skyler Allen on 07/22/17
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Expert Van Lines were very helpful, we had lot of stuff. They did excellent work and packing, with the glassware. They were very kind people and they were very nice. They were very professional. Thank you! I do recommend them.
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Subject : Stress Free Move - Reviewed by Leia Ching on 07/21/17
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Expert Van Lines movers were very professional. They handles my antiques with care. Placed all my items in the truck and secured them very well. After, I saw that I felt better. I recommend this company to take care of all your things with care. Delivery was on time. I was not stressed at all. Thank you again Expert Van Lines.
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Subject : Do not recommend - Reviewed by Jayant Chaudhuri on 07/15/17
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I recently used expert van lines for moving from CT to GA. There were no issues up until my things were picked up. Everything went haywire from there.
The sales agent were extremely courteous and pleasant at the time of purchase but were very disrespectful after that. I called them a day before my first delivery attempt to check the status and they put me in hold for almost about two hours and then asked me to call back. After an excruciating three to fours hours, they just gave me the dispatch number. I agree with the review below that the male sales agent is extremely rude.
The dispatch person kept delaying everyday I called after the estimated delivery interval had passed. In the end, he stopped picking up my calls. I tried a different phone and he picked. The customer service and dispatch screens people's number before taking a call.
With no response for days, I had no choice but to file a complaint with BBB. They responded to the complaint with an act of retaliation. My things arrived in a very poor condition. Instead of stacking things, they lumped everything into a single heap (attached few images). Each and every box was broken. I had bought the heavy duty boxes from Home Depot and even they did not survive.
Overall, I found expert van lines to be dishonest and unorganized. They do not care about customer and their sentiments. They are extremely rough with goods. I regret that I decided to use them for my move. My family is extremely disheartened with how they handled our things. Many of these things have been collected over our entire life. There is no claim that can cover for these loss.
The sales agent were extremely courteous and pleasant at the time of purchase but were very disrespectful after that. I called them a day before my first delivery attempt to check the status and they put me in hold for almost about two hours and then asked me to call back. After an excruciating three to fours hours, they just gave me the dispatch number. I agree with the review below that the male sales agent is extremely rude.
The dispatch person kept delaying everyday I called after the estimated delivery interval had passed. In the end, he stopped picking up my calls. I tried a different phone and he picked. The customer service and dispatch screens people's number before taking a call.
With no response for days, I had no choice but to file a complaint with BBB. They responded to the complaint with an act of retaliation. My things arrived in a very poor condition. Instead of stacking things, they lumped everything into a single heap (attached few images). Each and every box was broken. I had bought the heavy duty boxes from Home Depot and even they did not survive.
Overall, I found expert van lines to be dishonest and unorganized. They do not care about customer and their sentiments. They are extremely rough with goods. I regret that I decided to use them for my move. My family is extremely disheartened with how they handled our things. Many of these things have been collected over our entire life. There is no claim that can cover for these loss.
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Subject : Recommendation! - Reviewed by Greyson Douglas on 07/13/17
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I am very happy with Expert Van Lines. They were very helpful from beginning to end. My furniture was handle with care. Pick-up was on time and the movers were very professional. I recommend this company to everyone. Thank you again Expert Van Lines.
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Subject : Excellent Service! - Reviewed by Hazel Cox on 07/12/17
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The moving team was fantastic. Expert Van Lines worked together well and made the entire job go quickly and efficiently. I could not have been happier! Thanks for a job well done!
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Subject : Happy - Reviewed by Connor Bastin on 07/12/17
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The staff at Expert Van Lines was very professional in moving all my belongings to my new house. Nothing was broken and I felt that my items were 100% safe the entire time. Thank you again Expert Van Lines.
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Subject : Great Service - Reviewed by Leon Perrin on 07/07/17
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I could not be happier with how my move went. The guys turned up on time and managed to get everything out of my house without an issue and fast too, despite the difficult stairs at my apartment. The rest of the move went without issue as well. Before the process even started, I had gotten a phone call previously from Buck, who had set everything up for me, they did everything they could to make me feel comfortable. If I needed to move again I would use Expert Van Lines.
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Subject : Worst experience of my Life - Reviewed by Lee Ethetton on 06/25/17
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A Russian Ripoff!:
Final results: The final costs was more than double the quote, the delivery was much later than was promised and they lost or stole every box that had anything of value in it and offered to pay me $200 in compensation if I would not complain on web or to BBB. If you want to wait up to two months to get your belongings, have anything of value lost and be lied to at every step, then this is the moving company for you!
We investigated multiple options for moving and the quote from Expert Van Lines was less than most and the reviews on most web sites were excellent. Was I mislead! They are actually Meridian International Movers and Express Relocation Systems which have TERRIBLE reviews. I dealt with the salesman Jay, who turned out to be the sleaziest, lying bastard I have ever did business with and he is not even an employee of the company, but a contractor in FL. He was always available till I signed the contract and then totally disappeared. I told him what I had and he underestimated the volume by over 50%, clearly underbidding all other bids in order to get the job. One stipulation I had was that the truck picking up the load would deliver it to Texas. He "guaranteed" that it would and that it would be delivering the belongings from Asheville, NC to Houston TX in 3 to 7 days. I was to later find out that he had arranged for my goods to be taken to Atlanta to be put in storage for 3 to 4 WEEKS while they waited for a family there to get ready to move to Texas and then they would combine our things on a single semi truck, take it to Texas and then off load their things and finally bring my belongings to my home. I initial agreement stated delivery in 7 to 15 days but the actual contract that I had to sign on their tiny cell phone using Adobe sign actually said "Standard Service period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery" This means that they have over 6 weeks plus whatever time they chose to store your belongings to deliver your goods to your next location!!!! I had to sign this contract AFTER my goods were loaded and never allowed to see this contract till I started complaining that what Jay told me is not what was happening. Called bait and switch. We had to complete a contract and I was informed they only do electronic contracts which I could not read on the driver’s phone and I was not told what the contract said or allowed the time to read it and I could not possibly read it on a phone and then they demanded payment in cash. The driver used Adobe sign and took my first signature and used it to sign all the boxes for me so that I did not actually sign the contract at all. As they were leaving, they told me they were going to Atlanta to put my things in storage. HUH? They were supposed to be taking it to Houston.
I arrived in Houston 3 days later expecting to see the truck as they asked when I wanted it delivered and I said Thursday. When I called, they informed me that that was the first possible day and my things would be delivered in about 5 weeks based on the contract I signed and that they would not give me a copy of the contract. Again, nothing in paper, only electronic and not copied. After fighting with the company and owner for many hours, they agreed to send the goods earlier only after agreeing to pay an additional $1,000 expediency fee, but each promise was broken, communication minimal and I sat in an empty house with minimal clothes, missing medication The salesman, owner and staff in the office are the most disreputable people that exists. If you read their web site and reverse everything they say, you have the truth. They assured me that by paying the extra fee, that the truck would come to Houston with three loads on the truck and I would be the first unloaded. Another lie. Mike the driver was almost impossible to contact and made sure that I was the last to be unloaded at the end of Memorial Day weekend. If you hear these people in the Bellville office talking, then they are lying.
They had estimated my home for 1050 cubic feet and when they were done, it was 2,300 cubic feet!!!! How could it be so different? Read other reviews as this is their typical game.
Because they had to move my goods multiple times, my wardrobe boxes had all the hanging bars bent so that the clothes were all lying on the bottom, totally wrinkled. Wasted the effort and extra money for them because I used big boxes. Many boxes were crushed and busted. When I finally unpacked, I determined that every box that had anything of significant value was missing because I had written on the outside what was inside! All my woodworking tools, worth $thousands, gone! Computer stuff, gone! Kitchen tools, gone! Their answer, I should have insured it, tough! The moving crew told me they are all from Moscow area, including the semi driver. They even tried to give me a dresser that was not mine while not delivering many boxes that were mine. When I tried to make an inventory on delivery, they made sure I could not do it. These are clearly the most unethical people I have ever dealt with in my life.
If you trust this company to move your possessions, you are a total fool!
Final results: The final costs was more than double the quote, the delivery was much later than was promised and they lost or stole every box that had anything of value in it and offered to pay me $200 in compensation if I would not complain on web or to BBB. If you want to wait up to two months to get your belongings, have anything of value lost and be lied to at every step, then this is the moving company for you!
We investigated multiple options for moving and the quote from Expert Van Lines was less than most and the reviews on most web sites were excellent. Was I mislead! They are actually Meridian International Movers and Express Relocation Systems which have TERRIBLE reviews. I dealt with the salesman Jay, who turned out to be the sleaziest, lying bastard I have ever did business with and he is not even an employee of the company, but a contractor in FL. He was always available till I signed the contract and then totally disappeared. I told him what I had and he underestimated the volume by over 50%, clearly underbidding all other bids in order to get the job. One stipulation I had was that the truck picking up the load would deliver it to Texas. He "guaranteed" that it would and that it would be delivering the belongings from Asheville, NC to Houston TX in 3 to 7 days. I was to later find out that he had arranged for my goods to be taken to Atlanta to be put in storage for 3 to 4 WEEKS while they waited for a family there to get ready to move to Texas and then they would combine our things on a single semi truck, take it to Texas and then off load their things and finally bring my belongings to my home. I initial agreement stated delivery in 7 to 15 days but the actual contract that I had to sign on their tiny cell phone using Adobe sign actually said "Standard Service period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery" This means that they have over 6 weeks plus whatever time they chose to store your belongings to deliver your goods to your next location!!!! I had to sign this contract AFTER my goods were loaded and never allowed to see this contract till I started complaining that what Jay told me is not what was happening. Called bait and switch. We had to complete a contract and I was informed they only do electronic contracts which I could not read on the driver’s phone and I was not told what the contract said or allowed the time to read it and I could not possibly read it on a phone and then they demanded payment in cash. The driver used Adobe sign and took my first signature and used it to sign all the boxes for me so that I did not actually sign the contract at all. As they were leaving, they told me they were going to Atlanta to put my things in storage. HUH? They were supposed to be taking it to Houston.
I arrived in Houston 3 days later expecting to see the truck as they asked when I wanted it delivered and I said Thursday. When I called, they informed me that that was the first possible day and my things would be delivered in about 5 weeks based on the contract I signed and that they would not give me a copy of the contract. Again, nothing in paper, only electronic and not copied. After fighting with the company and owner for many hours, they agreed to send the goods earlier only after agreeing to pay an additional $1,000 expediency fee, but each promise was broken, communication minimal and I sat in an empty house with minimal clothes, missing medication The salesman, owner and staff in the office are the most disreputable people that exists. If you read their web site and reverse everything they say, you have the truth. They assured me that by paying the extra fee, that the truck would come to Houston with three loads on the truck and I would be the first unloaded. Another lie. Mike the driver was almost impossible to contact and made sure that I was the last to be unloaded at the end of Memorial Day weekend. If you hear these people in the Bellville office talking, then they are lying.
They had estimated my home for 1050 cubic feet and when they were done, it was 2,300 cubic feet!!!! How could it be so different? Read other reviews as this is their typical game.
Because they had to move my goods multiple times, my wardrobe boxes had all the hanging bars bent so that the clothes were all lying on the bottom, totally wrinkled. Wasted the effort and extra money for them because I used big boxes. Many boxes were crushed and busted. When I finally unpacked, I determined that every box that had anything of significant value was missing because I had written on the outside what was inside! All my woodworking tools, worth $thousands, gone! Computer stuff, gone! Kitchen tools, gone! Their answer, I should have insured it, tough! The moving crew told me they are all from Moscow area, including the semi driver. They even tried to give me a dresser that was not mine while not delivering many boxes that were mine. When I tried to make an inventory on delivery, they made sure I could not do it. These are clearly the most unethical people I have ever dealt with in my life.
If you trust this company to move your possessions, you are a total fool!
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Subject : Nice Company - Reviewed by cameron on 06/08/17
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There work and very fast paced even got New York .Expert Van Lines gave me the best service I have ever had. They Reps Were very professional. They walked me thru the whole thing and made sure they got the best price with our budget to make sure we moved comfortably.
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Subject : Great work - Reviewed by eutha on 06/08/17
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We constantly move due to my job and the 2 years I have been using this company and they are amazing. I would never use another moving company because of my loyalty to them they gave me 50% discount on my last move.
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Subject : REVEIW - Reviewed by brett on 06/06/17
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They are just a good company in general. I spoke to a rep on the phone and she made things very easy for me cause no idea what I wanted or where to start.We were extremely pleased with everyone at Coastal Van Lines. The quoting process was thorough
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Subject : great work - Reviewed by cassie on 06/02/17
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The moving company was great at moving all my things. I was very impressed with the work. I never really heard of them and when I got the call from the Rep I was sold. Jay was my rep and he was very helpful. Slowed things down for me and helped me understand exactly what i was paying for.
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Subject : amazed at the work - Reviewed by carlton on 06/02/17
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Expert Van Lines Made our move the most easiest task of my life. I already knew moving was hectic but moving from state to state was 10x worse but it was the total opposite. Expert Van Lines movers are excellent and are gentle.
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Subject : Greatest thing - Reviewed by katty on 06/01/17
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The best service i have had in a long time. I have never meet a company so dedicated to there customers. Whatever I needed or had questions about my rep was available 24 hours and helped me 100%.
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Subject : reveiw - Reviewed by sasha on 06/01/17
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had a wonderful experience with this company !my items were moved without being damaged or misplaced. recieaved and email from them when i caleed they were so pleasent and gave me great qoute.
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Subject : REVEIW - Reviewed by tammy on 05/26/17
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absolutly a great company i will use them if i was to move again. will refer them to any else who is moving. The best service i have had in a long time. they took there time but moved and good fast pace made sure nothing was left or broken.
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Subject : accurate - Reviewed by tiffany on 05/25/17
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The quote was spot on accurate for the work they did. They estimated a 7 hour move and it was 7 hours. There were no surprises at the end and we will definitely recommend them to anyone who needs a mover!
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Subject : great - Reviewed by cameo on 05/25/17
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The crew was professional, respectful of our items and understood their own limitations (translation - they knew when something was too large or heavy for them to handle so they asked for help from a coworker). After the move was completed, they even helped us set up some of the larger items (e.g. conference room table) that were too big for us to handle. I was completely impressed with Antonio and the entire crew.
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Subject : amazing job - Reviewed by carrie on 05/25/17
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Expert Van Lines is amazing! I used them to move my office last week which turned out to be a significant job. They arrived right on time (about 5 minutes early in fact) and went right to work. There was no fooling around with this crew - they had a job to do and they got right to it. We had a lot of very fragile technology items that needed extra TLC and they were able to move all of it without a single item breaking.
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Subject : reveiws - Reviewed by johnathan on 05/22/17
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expert van lines is a great moving company. sales rep was totally understanding and walked me through the whole process.if i have recomended this company to a few of my friend who are also moving.
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Subject : impressed with the work - Reviewed by joesphine on 05/19/17
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They was genuine people who did more then just move my belongs but made sure they got there safely.
I was very impressed with the work. I never really heard of them and when I got the call from the Rep I was sold.
I was very impressed with the work. I never really heard of them and when I got the call from the Rep I was sold.
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Subject : good company - Reviewed by cindy on 05/19/17
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This company was fantastic. They moved everything on time. The moving company was great at moving all my things. I was really concerned about my belonging being lost or broken but everything was there.
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Subject : pleased mover - Reviewed by miller on 05/17/17
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I am pleased with the movers from this company. Expert Van Lines is the best moving crew I have ever used for my company and for a great price.
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Subject : best moving company - Reviewed by ken on 05/17/17
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Expert Van Lines is one of the best moving companies in America. There movers are well dressed and groomed. The Reps Have very good vocabulary and will make sure you are satisfied.
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Subject : great move - Reviewed by carissa on 05/16/17
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They where nice dressed gentlemen that moved all my belongs. They was respectful and handled everything with care.The movers were great with timing and we actually got there on time. They moved things at a fast pace. I was shocked that everything went so smoothly without any difficulties.
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Subject : great - Reviewed by tevin on 05/16/17
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The movers was careful and gentle with my belongings even if they was delicate. They made sure everything was secure and most importantly everything wasn’t forgotten.
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Subject : great - Reviewed by roy on 05/16/17
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These people called me constantly and I never answer until one day I finally answered and turned out to be the best decision of my life. Best moving crew I could of ever had. They made moving a very easier process.
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Subject : good reps - Reviewed by lopez on 05/16/17
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They have very professional reps.The moving company was great at moving all my things. I was really concerned about my belonging being lost or broken but everything was there.
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Subject : fast and careful - Reviewed by emerald on 05/16/17
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Expert Van Lines is a great company . They moved my things fast and with care.Natalie was an excellent Rep. She was friendly and very helpful. She knew exactly what she was doing.
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Subject : review - Reviewed by jake on 05/16/17
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I had plenty options giving me all types of prices but I went with them because they was concerned about my belongs and not just about making the money. My things was in great condition just like I left it.
They was genuine people who did more then just move my belongs but made sure they got there safely.
They was genuine people who did more then just move my belongs but made sure they got there safely.
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Subject : REVEIW - Reviewed by cheston on 05/15/17
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Everything went flawlessly from start to finish. Communication with our contact person provided all the necessary information from pick up to delivery. I can't say enough about our driver. he was so pleasant and helpful. He was determined to make our move as pleasant as possible.
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Subject : moving - Reviewed by calese on 05/12/17
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These people called me constantly and I never answer until one day I finally answered and turned out to be the best decision of my life. Best moving crew I could of ever had. They made moving a very easier process.
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Subject : great review - Reviewed by brandon on 05/12/17
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Natalie was an excellent Rep. She was friendly and very helpful. She knew exactly what she was doing.I was very impressed with the work. I never really heard of them and when I got the call from the Rep I was sold.
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Subject : great - Reviewed by jerry on 05/12/17
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Wow! I am amazed with Coastal Van Lines, they were almost too good, its crazy to think theirs still companies out there that care for the customers., I was able to relocate in a good and perfect way than ever before.They had nice, clean, and presentable trucks.
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Subject : great - Reviewed by carlos on 05/11/17
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I was getting all these calls from people constantly and I never answered until one day I finally answered and turned out to be the best decision of my life. Best moving crew I could of ever had. They made moving a very easier process.
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Subject : good review - Reviewed by kevin on 05/11/17
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My experience with this company was excellent.I was very impressed with the work. I never really heard of them and when I got the call from the Rep I was sold.
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Subject : grreeat - Reviewed by shelly on 05/09/17
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The best moving experience i have ever had. I imagined it to be way more difficult and time consuming but it wasn't. It was very smooth and fast paced. I was very impressed with the work. I never really heard of them and when I got the call from the Rep I was sold.
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Subject : impressed service - Reviewed by callie on 05/09/17
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very impressed with there work.They was genuine people who did more then just move my belongs but made sure they got there safely.They take there time and get the job done.
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Subject : good work - Reviewed by kelce on 05/04/17
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They was genuine people who did more then just move my belongs but made sure they got there safely.
I was very impressed with the work. I never really heard of them and when I got the call from the Rep I was sold.
I was very impressed with the work. I never really heard of them and when I got the call from the Rep I was sold.
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Subject : Expert Van Lines - Reviewed by Josie on 05/03/17
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As the husband and father of a military family, we’ve had to move across the U.S. on a couple different occasions. Expert Van Lines have been nothing but professional and efficient, which means a lot when you can’t be there
yourself to help your family move. As a service member, there’s not a better option. They even offer storage!
yourself to help your family move. As a service member, there’s not a better option. They even offer storage!
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Subject : very happy customer - Reviewed by cassie on 05/02/17
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They moved very fast and they was very careful with my belongings. I never knew of this company but i'm glad i do now .They where nice dressed gentlemen that moved all my belongs. They was respectful and handled everything with care.
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Subject : excellent - Reviewed by catylina on 05/02/17
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They are just a good company in general. I spoke to a rep on the phone and she made things very easy for me cause no idea what I wanted or where to start. She was very friendly and well spoken and talked me thru the whole process and made sure I comprehending everything. Then the movers themselves was on time and they handled everything with care and made sure it also arrived on time as well.
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Subject : great company - Reviewed by jasmyne on 05/02/17
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The moving day the guys turned up with a Truck and loaded everything safe. We were done with move in half a day. Everything went well and I am more than happy. I would not hesitate to recommend this company to friend and colleagues or anyone looking to relocate.
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Subject : good service - Reviewed by bentley on 05/01/17
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I was very impressed with the work. I never really heard of them and when I got the call from the Rep I was sold.
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Subject : moving - Reviewed by Krystal on 04/25/17
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Very good. Called, and was a little nervous, but they showed up on time, and showed lots of professionalism. They had all of the supplies we needed, blankets, lifts, wrap. We had no stress at all. By the time we arrived in Florida, they were already there, waiting for us. Unpacked everything, and no scratches or anything was found. Very good company! I would recommend them to just about anyone!
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Subject : Moving - Reviewed by Krystal on 04/25/17
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Very good. Called, and was a little nervous, but they showed up on time, and showed lots of professionalism. They had all of the supplies we needed, blankets, lifts, wrap. We had no stress at all. By the time we arrived in Florida, they were already there, waiting for us. Unpacked everything, and no scratches or anything was found. Very good company! I would recommend them to just about anyone!
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Subject : good work - Reviewed by Marvis on 04/20/17
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They made me very comfortable. They treated me better then just a customer they was actually concerned about the well beings of my things and took care of them with caution.
The moving men was polite and was gentle with my belongings.
The moving men was polite and was gentle with my belongings.
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Subject : look good - Reviewed by sally on 04/14/17
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The movers were great with timing and we actually got there on time. They moved things at a fast pace. I was shocked that everything went so smoothly without any difficulties.
I am pleased with the movers with this company.
I am pleased with the movers with this company.
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Subject : loved it - Reviewed by Willie on 04/14/17
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I absolutely loved this moving company. They were nothing but good service the rep was polite and helped me with everything that i needed even though i was a little difficult in the beginning
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Subject : good service - Reviewed by Dontae on 04/14/17
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They made me very comfortable. They treated me better then just a customer they was actually concerned about the well beings of my things and took care of them with caution.
The moving men was polite and was gentle with my belongings.
I absolutely loved this moving company. They were nothing but good service the rep was polite and helped me with everything that i needed even though i was a little difficult in the beginning
The best moving experience i have ever had. I imagined it to be way more difficult and time consuming but it wasn't. It was very smooth and fast paced.
The moving men was polite and was gentle with my belongings.
I absolutely loved this moving company. They were nothing but good service the rep was polite and helped me with everything that i needed even though i was a little difficult in the beginning
The best moving experience i have ever had. I imagined it to be way more difficult and time consuming but it wasn't. It was very smooth and fast paced.
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Subject : thank goodness i had expert Van Lines to help - Reviewed by royce on 04/13/17
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I’m telling you, relocations are absolute nightmares! I was praying to all gods for this move to go as smoothly as possible. After looking through tons of online reviews I decided to hire Expert van lines. Turns out they employ some of the most capable men in business and they have excellent vehicles. All my belongings were neatly packed and moved with their help. They turned up in my new place on the given day right on schedule completely unharmed. I was very happy with their services. Maybe relocations don’t have to be so hectic after all!
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Subject : Great Job Expert Van Lines - Reviewed by elan on 04/12/17
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It was a great experience with them! They are professional and expert! The staffs were friendly and communicative! I am extremely pleased with their service! They were on time and were very careful about our moving. Their customer service was mind blowing. The service charge was reasonable! They were so skilled and their move was safe. I would definitely use them again! Thanks a lot!
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Subject : Great going Expert Van Lines - Reviewed by hayleigh on 04/11/17
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The movers were professional, prompt and accurate. The whole service was done within 7 hours of starting and they over exceeded our expectations thank you so much guys i love it
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Subject : service - Reviewed by alexis on 04/10/17
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They made me very comfortable. They treated me better then just a customer they was actually concerned about the well beings of my things and took care of them with caution.
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Subject : good service - Reviewed by Kevin on 04/10/17
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The movers were great with timing and we actually got there on time. They moved things at a fast pace. I was shocked that everything went so smoothly without any difficulties.
I am pleased with the movers with this company.
The movers was careful and gentle with my belongings even if they was delicate. They made sure everything was secure and most importantly everything wasn’t forgotten.
I am pleased with the movers with this company.
The movers was careful and gentle with my belongings even if they was delicate. They made sure everything was secure and most importantly everything wasn’t forgotten.
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Subject : Great job everyone who helped with my move - Reviewed by jessica on 04/07/17
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Expert Van Lines moved our furniture recently and did a superb job. They took great care of our belongings. Movers were extremely professional and helpful. I would definitely use them in the future and strongly refer them. There was not a single scratch after the move. Truly super awesome movers!
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Subject : my experience was good - Reviewed by alexa on 04/06/17
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The movers were great with timing and we actually got there on time. They moved things at a fast pace. I was shocked that everything went so smoothly without any difficulties.
I am pleased with the movers with this company.
The movers was careful and gentles with my belongings even if they was delicate. They made sure everything was secure and most importantly everything wasn’t forgotten.
The Rep was polite and well spoken.
I am pleased with the movers with this company.
The movers was careful and gentles with my belongings even if they was delicate. They made sure everything was secure and most importantly everything wasn’t forgotten.
The Rep was polite and well spoken.
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Subject : move was great - Reviewed by allen on 04/06/17
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Relocating using Expert Van Lines was a cool experience. I will not compare that single relocation experience with anything else because it was completely different. The move was nice and the services were cool. Courtesy of Coastal Van Lines, I was able to relocate in a good and perfect way than ever before.
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Subject : great job guys - Reviewed by debbie on 04/05/17
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Unbelievably awesome work done by Expert Van Lines! The movers went above and beyond to make the move successful. It was a complicated move and they made it easy and smooth. I would like to thank the movers for really going above and beyond. It had been my screw-up but they saved my move. Will always use them for any move I ever do!
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Subject : thank you Expert Van Lines!!! - Reviewed by noreen on 04/03/17
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These very polite guys came early and stayed late and had a strong attention to detail. I had belongings in three locations and they were more than happy to run all over town to pick up my goods. They have all the professional equipment for moving and protecting your possessions during transport. They also have the right equipment to protect your home during the move as to not damage your walls and doors. They arrived on time at delivery and I received the same professional and careful attention to detail services that I was provided at pickup.
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Subject : Great job - Reviewed by vicky on 03/31/17
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I was really impressed with ExpertVan Lines. The movers were incredibly efficient and respectful of my belongings. I honestly hope that I don't have to move again any time soon but I will definitely turn to them whenever that next move will be. I also found them reasonable than a lot of the other companies I looked into. Really glad I hired them for my move!
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Subject : FABULOUS JOB EXPERTS - Reviewed by tara on 03/31/17
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I had computers and desks with printers and scanner that needed careful attention and that’s why I’ve wanted a professional team. Someone told me about Expert van lines, so I contacted with this company. They packed everything very carefully and took extra care of my computers. I had very bad experience before. But this time my movers made the process so much easier. To my surprise, the move was fast and they did not even charge me an additional fee for the move.
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Subject : grreat job experts - Reviewed by raymond on 03/29/17
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This moving company is one of the best I have dealt with yet. The prices are affordable and they are friendly yet professional. They were very cautious with my belongings, even when it came to our pets items. I am very pleased with the work and would highly recommend them to others. They showed up ahead of schedule ready to work. Nothing at all was damaged in any way and for that I am truly pleased. Great job guys!!!
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Subject : great relocation, THANK YOU - Reviewed by david on 03/28/17
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My wife and I moved with Expert Van Lines. Their foreman and the team were so awesome- professional- nice- careful- meticulous- and STRONG. I couldn't believe how they were able to move some things up the stairs that they had to use. We chose them because of their real good reviews on their website and we are glad we did. We used other movers before- they were okay- but one thing you can underestimate is the type of people that are sent. These guys were total gentlemen and definitely the types that would do well in polite circles.
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Subject : great job - Reviewed by joan on 03/27/17
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we were pretty nervous at first because we had never moved with a professional moving company. about ten years ago i moved most of my stuff from my bachelor pad into my current home traveling over 200 miles and i broke so much stuff. i guess i didn't pack it properly for such a long journey and i was really upset. this time we decided to hire a mover so that wouldn't happen again. this company made sure all of our stuff was properly transported and nothing got broken. i would recommend them to anyone.
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Subject : Worst Company Ever - Reviewed by Brian on 03/26/17
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Worst moving company ever!!! Gave us a quote for several rooms. When they showed up 12 hours late, the truck driver said the salesman lied to us and they were scheduled for the next day. He then told us the volume that the salesman reserved was way less than the rooms they told us they would take. They took way less than we contracted for and came up with a bunch of additional fees. DONT USE THESE GUYS!!!!!
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Subject : great job relocation - Reviewed by ben on 03/24/17
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The move itself went very smoothly. The deliverymen were courteous, quick, strong and worked without complaint. They beat us to the new property and everything was in no time. A very good experience and top level of service from Expert Van Lines
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Subject : great job guys - Reviewed by carter on 03/21/17
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I couldn't be happier with this service. First of all, having access to storage AND professional movers has made this process very simple (it's unbelievably annoying when companies only offer one or the other). Add to that these people were incredibly respectful and treated my belongings with the utmost care. I would highly recommend this company to anybody who is planning on making a big move
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Subject : great job expert van lines - Reviewed by brad on 03/21/17
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The moving guys were friendly, handled all our stuff with care and got everything packed away surprisingly quickly. The team back at the head office are great as well; clear communication at every step of our move. Every member of the team was a genuine pleasure to deal with.
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Subject : wonderful movers - Reviewed by doug on 03/20/17
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I have used Expert Van Lines for the 2nd time and they haven’t changed at all. They always show up early and given me respect! Punctuality is a big factor for me. They are efficient, kind, polite and dedicated. None of my belongings were damaged. They had a little trouble getting out the treadmill but they immediately had a backup plan. The foreman is very experienced I could tell. They also helped me unpack at my new residence. I enjoy their services always and would like to recommend them highly
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Subject : great job to these experts - Reviewed by tyson on 03/20/17
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He was very efficient in dealing with the necessary paperwork prior to our move. Removal team arrived as arranged and had us packed and out of our old flat at lunchtime, and in to the new apartment late afternoon. All went very smoothly and the guys helped make what could have been a stressful day go very well.
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Subject : Trusted - Reviewed by Donald on 03/17/17
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I remember the first few times I moved. Most of my things were broken! Finally, I have had it and hired Expert Van Lines. They have been moving my belongings since then. These guys are just so professional. Their crew arrives always on the right time. Their men are very capable and skilled. Even my old furniture survives in their hands. They are cheap too!
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Subject : wonderful relocation - Reviewed by nelson on 03/17/17
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Overall the service was good and I'm satisfied. It wasn't a difficult move (I have moved several times in the past decade) and was moving mainly boxes and a few larger pieces of furniture. The Sales team definitely gets an A . My only complaint was that they arrived an hour or so late, which in the end wasn't a big deal but I would have appreciated a call a bit sooner.
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Subject : great relocation - Reviewed by nelson on 03/17/17
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Two thumbs up to these Movers for getting my move done last minute and for Packing up all that stuff I had in my Garage and attic. The Men were clean cut polite gentlemen and they had all the proper packing materials needed like mattress covers and boxes which they included in my white glove service. Delivery came with no damages and no headaches I would not hesitate to use these movers again I was thoroughly satisfied their the service and effort they put forward
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Subject : great job guys - Reviewed by jeremy on 03/14/17
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If you are planning to relocate soon and you have everything checked on the list except the box for a mover, then you have no reason to worry. I am here to tell you about a mover who will make your life easier. Expert Van Lines is the mover I used during my relocation to Pennsylvania at the end of last month, and I think you will want to have them by your side too. They are punctual and respectful while the security of your belongings will be guaranteed. Better yet, they will take control of everything, and you will have to relax while everything is handled.
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Subject : wonderful movers - Reviewed by ray on 03/14/17
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The team were very professional and knowledgeable and nothing was too much trouble for them. I would not hesitate to use them again and would recommend their services.
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Subject : great job to Expert Van Lines - Reviewed by ken on 03/13/17
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They were very accommodating and understanding of the situation which really helped at such a stressful time. The packing service was a godsend and everything was delivered to our new home safely. Recommend highly, for national relocation's as well as local home moves.
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Subject : great job - Reviewed by kate on 03/13/17
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Bob and John are awesome! They were on time, acted warmly and professionally. The whole moving process was very efficient and effective. All staff I contacted were very friendly as well. Highly recommended.
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Subject : great job - Reviewed by cheyanne on 03/10/17
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We’ve just got done with the movers and they were amazing. I woke this morning at 8am. Went out for a nice breakfast with my kids and got the call at 930 that they were about thirty minutes away. I came back to the house and pretty mashed just watched them as they did everything. By 12 they were almost done but took a quick break for lunch. At 130 all the paperwork was signed and the left the house. It really couldn't have been easier. I was under the impression that moving was like rocket science the way all these movers talked to me on the phone. The professionalism showed in how easy they made things seem. Super smooth.
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Subject : great - Reviewed by leo on 03/09/17
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The movers were amazing! They showed up on time and moved my entire bedroom really fast and also without any damage or scratch! They also disassembled and re-assembled our furniture when needed. I would recommend them to anyone looking to move with an efficient moving company. Professional and reliable movers!! Hire them!
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Subject : great job - Reviewed by katy on 03/08/17
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My family was relocated from New York to georgia. Last week was totally dedicated to the process, but the move solely was done in three days. Within one week I managed to book them and completely move my household without breaks. I loved how easy to work with them was.
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Subject : great job experts - Reviewed by jen on 03/02/17
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I couldn’t recommend a better company than Expert Van Lines. Some companies lie and say that they’ll help you throughout the entire process, but Expert Van Lines actually did that for me. I’m a first time mover and was quite nervous about such a large move, but they took care of everything.
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Subject : great job guys - Reviewed by patty on 02/28/17
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Jay and Shawn are awesome! They were on time, acted warmly and professionally. The whole moving process was very efficient and effective. All staff I contacted were very friendly as well. Highly recommended.
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Subject : great job guys - Reviewed by chris on 02/23/17
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This is a First class team. They were not only on time but flexible as I added more items to the move. They took great care of all my breakables and didn't damage a thing. Not something any other mover I used in the past can ever say