Planes companies - agent for United Van lines, operating since 1921, it is a family owned business which started with a single truck in Downtown Cincinnati. Irrespective of how great and difficult the challenge is, we will find a way to exceed your expectations that no one will ever meet.Additional Info
|Agent||United Van Lines|
|Hours of Operation||N/A|
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Customer Name : Rebecca K.Posted at September 7th, 2022 04::09
Subject :Not satisfied.
Comment : They broke the leg off of an antique chair and then said they werent responsible because they claimed the chair had been damaged at one time and been repaired. My mother bought the chair from an antique store and the chair was moved to her house and then to mine with no problem. However, Planes moved the chair and obviously dropped it on its leg and broke it. Now I have very useless damaged chair. They also damaged the wall in the house I moved out of but offered no compensation since I had closed on the house even though I had to repair their damage.
Customer Name : Matt KPosted at February 14th, 2022 11::02
Subject :disappointing moving experience
Comment : It was very disappointing moving experience. I was moved by United from Michigan to Indiana (Planes) in 2015/2016 which was great experience. I trusted by experience and called Planes when I move back from Indiana to Michigan. This was my BIG MISTAKE. Sales person did not even told me that I have a delivery window (counselor told me 5 days window). Counselor told me that she will have the sales person to call me to explain. Of course, Sales person never called me. He was very unresponsive as soon as I signed the contract. When I ask counselor the contact information for their operation team to see if they can deliver my stuff on 6/22 (my original requested date), she told me that she cannot give me any contact information and I only have to talk to her. I felt like a I am a hostage. Delivery driver told me that he had no discussion about 6/22 delivery date until day before the moving (6/23). Looks like the counselor did not communicated with the driver for my original requested date. On the day of the moving, movers damaged my drywall when they move file cabinet to upstairs and they blame Planes moving crew for not shrink wrapping the file cabinet. Movers could not wait to leave so they just put the boxes wherever they want. Box says kitchen but they put it upstairs. Box says kids bedroom, they put it on kitchen..... Driver never counted the number for each box then ask me sign the document. Enough said. Stay away!!!
Customer Name : KinthelPosted at January 15th, 2015 19::01
Subject :Took extra care
Comment : These guys are the best movers we have ever used so far. The crew is always so helpful and yet strictly professional. They are willing to carry your boxes and place them wherever you tell them to. I was scared that they might scrape out paint off the walls while moving the boxes. But they made sure there were no damages to the walls or the boxes! They were just so careful and obviously very experienced in their jobs. I was amazed by their attitude which was in complete contrast with the previous movers that I used. The prices are really the best that we had ever come across! Iím glad that I went for them and I would definitely pick them if Iím ever in need of movers again!