I am having a very poor experience with Traditional Express. First, while selling me on thier services, the sales rep told me I could pay for the deposit, the payment due at pickup, and the final payment all with a credit card on file. I had a confusing conversation with the driver who picked up my boxes and he told me that wouldn't be the case and "maybe you heard incorrectly". I wasn't able to reach anyone that weekend and spent the next week trying to get in touch with my rep to clarify. When I final got him on the phone (begrudgingly), he told me again that final payment by credit card was fine but had 3-4% service charge. Then he gave me another number to call for any future questions - it was clear he had earned his commission off me and didn't care do deal with my file any more.
I then contacted the customer service rep he told me to speak with. The service rep eventually (after several emails trying to clarify) told me that no, I couldn't use the credit card method for the final payment unless I had "pre-approval prior to pick up" and she did not see that approval in the notes.
Then there is the issue of scheduling the delivery. I was told originally during the sales pitch the delivery would happen sometime between August 8-12. Then after being directed to the service rep I was told August 13-14th. When I reached out on the 12th to confirm I was told the delivery was now scheduled for the 17th. When no one showed up or called on the 17th, I reached out and was told it was coming on the afternoon of August 18th.
Today is the 18th, my second day of setting aside other responsibilities to wait for delivery, and the movers haven't shown up or called. I can't get ahold of the service rep. All in all I have found the communication extremely lacking and feel I'm being lied to. I didn't mind waiting a little while for a delivery, but I was given specific, incorrect information as a sales tactic and had the delivery window changed 4 times.