Description
Reviews
Lippincott Van Lines has established itself as a prominent player in the industry, renowned for its commitment to seamless relocations, client satisfaction, and a legacy of trust.Founded in the heart of Philadelphia in 1965, Lippincott Van Lines was conceived by its visionary founders, Robert Lippincott and Susan Reynolds. Their shared vision was to revolutionize the moving experience by providing not only physical transportation but also a comprehensive range of services that eased the transition for clients during a significant life change. Beginning as a local moving endeavor, Lippincott Van Lines quickly earned a reputation for its attention to detail, personalized care, and steadfast dedication to customer service. This reputation set the company apart from competitors and spurred its expansion into new territories and markets. As the years progressed, Lippincott Van Lines diversified its offerings to encompass a wide array of relocation solutions.
Additional Info| USDOT # | 731441 |
| MC # | MC-334516 |
| Payment Options | N/A |
| Membership | N/A |
| Established Year | N/A |
| Insurance | |
| Agent | N/A |
| Hours of Operation | N/A |
| Insurance Required? |
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Customer Name : Barbara E
Posted at August 20th, 2013 14::08Subject :DO NOT USE LIPPINCOTT
Comment : Please see the attached pictures as words cannot explain how badly the ruined our stuff. $20,000 in damage, with no apology and no responsibility. We have had a nightmare experience with this company, top to bottom. The should be shut down. Please read on and spread the word. The morning of our move, Lippincott was supposed to arrive between 9 and 10. At 10 am I received a call saying they were not going to be able to move us that day! Ultimately, that afternoon, they were able to pull together what the manager called "the B team" and move some of our stuff out that day. They then showed up two days later, unannounced, to move the rest of the items. By the time they were finishing up on day two, I had this nagging feeling that these folks really were not very professional. I decided I had better purchase the additional insurance with a $250 deductible. Although guaranteeing me I was wasting my money and would not need it, their lead, Howie, marked the form for $250 deductible full replacement cost insurance and told me: sign here and initial here. I did. They stored our furniture for one month. When they delivered it to our new home, at least 70% of our furniture was ruined. Mattresses were dirty and had holes in them. Our six thousand dollar light yellow sectional couch was wet and had big black marks all over, every wooden bedframe was splintered and beat up. They literally broke a chunk out of a side table and glued it back together! Words cannot describe this damage. I will attempt to post pictures. The damage absolutely looks intentional. When I called to report the damage, they (a) did not apologize, (b) denied I had purchased insurance and (c) took no responsibility for anything. They demanded cash for services.
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Customer Name : Sebastian Kaczmarek
Posted at December 29th, 2025 08::12Subject :Strong teamwork throughout the day
Comment : Teamwork was noticeable throughout the move. Everyone knew their role, transitions were smooth, and time was used efficiently. Furniture was wrapped neatly, cartons were stacked securely, and fragile items were handled separately. Everything arrived intact, and the coordination made the process feel dependable and professional.
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Customer Name : Claire Moreau
Posted at December 22nd, 2025 10::12Subject :Reliable service end to end
Comment : Reliability stood out from planning to final walkthrough. The crew protected surfaces, secured the load carefully, and kept everything organized. Updates were clear and practical. Delivery followed my room plan, placement was confirmed, and the area was left clean. Nothing was missing or scratched, and the closeout was simple.
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Customer Name : Tomasz Lewandowski
Posted at December 14th, 2025 12::12Subject :Narrow halls handled expertly
Comment : Narrow hallways and tight corners required extra care, and the crew delivered. Clearances were checked, padding was applied, and heavy pieces were angled patiently. Communication happened before each maneuver. Delivery stayed on schedule, and nothing was scraped. The careful technique and steady pace made the move feel controlled.
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Customer Name : Milan Jovanovic
Posted at December 6th, 2025 14::12Subject :Clear guidance without pressure
Comment : Before the move, options were explained clearly without pressure. The crew followed the agreed plan, protected delicate pieces, and kept communication practical. Loading was secure and balanced. Delivery was organized by room, placement was confirmed, and nothing was overlooked. The process felt honest and professionally managed.
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Customer Name : Steven
Posted at July 12th, 2021 07::07Subject :good company
Comment : We moved from Connecticut to the Carolinas ( like the rest of the state is planning to do). These guys were amazing!! Quote was pretty accurate considering we had things in a different storage unit and our apartment, which made it difficult for them to see the entire amount of "stuff" we had. They started at the storage unit and then came to the apartment. Everything was meticulously covered and inventoried. Our driver, Bobby, was outstanding. Prompt and professional. He along with local movers from Savannah unloaded the truck with remarkable speed, despite the heat and humidity. We had to force them to stop and take water breaks. They placed boxes and furniture neatly in whatever room we asked, and set-up beds for us. On a whole, Lippincott made our move very stress- free. Definitely would recommend them to anyone.
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Customer Name : Emil Johansson
Posted at November 28th, 2025 15::11Subject :Helpful follow-up after delivery
Comment : After delivery, I had questions about reassembly and box placement. Their follow-up response was prompt and helpful. On moving day, communication was clear, handling was careful, and unloading was organized. The extra support afterward showed genuine customer care and completed the experience nicely.
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Customer Name : Hugo Alvarez
Posted at November 14th, 2025 10::11Subject :Weekend move finished early
Comment : Weekend scheduling was important, and everything ran smoothly. They confirmed details early, arrived on time, and kept progress consistent. Work areas stayed tidy, heavy items were carried safely, and room placement was accurate. Delivery finished earlier than expected, and checkout was quick. Nothing was damaged.
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Customer Name : Lucia Romano
Posted at October 31st, 2025 08::10Subject :Patient with layout changes
Comment : I requested a few layout changes during unloading, and the crew stayed patient. They adjusted placement carefully, asked clarifying questions, and kept everything organized. Progress remained steady, and the space was left tidy. Final placement matched preferences perfectly, and nothing arrived scratched or missing.
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Customer Name : Aya Tanaka
Posted at October 18th, 2025 11::10Subject :High-rise logistics ran smoothly
Comment : High-rise logistics were handled smoothly. Elevator areas were protected, building rules were followed, and timing stayed accurate. The crew worked efficiently without rushing and kept communication clear. Delivery placement followed my plan, and the final walkthrough ensured nothing was missed. It felt controlled, organized, and easy to manage.
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Customer Name : Tina McElroy Ansa
Posted at August 10th, 2012 00::08Subject :Friendly service
Comment : I told them I would write a review if I like their service. They made their part best and so here I am. Actually two guys were involved in the move. They were very polite, respectful and professional and patient. What I liked is they did not waste their time in unwanted talks. They started their work once they reached my home. There are no words to explain their work. I would like to mention as ‹Åfirst class work. No one can compete with such sincere team. It was a perfect team work. They did everything they promised. Though they were young they were very mature in their job. Thank you for the perfect move. In my new apartment I was actually confused where to place my furniture. One of the movers afforded me an advice to place my furniture. He told me he had seen many types of apartments. Seriously he had a good decorative vision.
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Customer Name : Daniel Owusu
Posted at September 15th, 2025 10::09Subject :Pet-aware and thoughtful crew
Comment : The crew was considerate toward pets and kept the environment calm. Doors were monitored, noise was minimal, and pathways stayed secure. Work progressed steadily without disruption. Delivery placement prioritized essentials, helping everyone settle in quickly. Everything arrived safely, and the thoughtful approach reduced stress significantly.
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Customer Name : Irina Smirnova
Posted at September 2nd, 2025 12::09Subject :Heavy pieces moved with precision
Comment : Heavy furniture was moved with impressive precision. They assessed angles, protected surfaces, and used proper equipment before lifting. Each step was communicated clearly, and nothing felt forced. Placement was exact, leaving no marks behind. Everything arrived intact, and the careful technique reflected strong experience.
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Customer Name : Angelina P.
Posted at June 9th, 2022 04::06Subject :DON NOT TRUST LIPPINCOTT!
Comment : Used this company to move within state of CT. Moving crew took additional 4 hours to delivery furniture. Items were damaged. Crew complained of location and stairwell. Complaint process long and complicated requiring additional paperwork, time, and appraisals. Do Not Use this company to move a dog house.
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Customer Name : Rafael Mendes
Posted at August 18th, 2025 08::08Subject :Clean workspace all day
Comment : The workspace stayed clean and organized throughout the move. Packing materials were contained, pathways remained open, and furniture was wrapped neatly. At delivery, debris was removed promptly. Everything arrived in great condition, and the attention to cleanliness showed professionalism and respect for the home.
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Customer Name : Helena Lindgren
Posted at August 5th, 2025 16::08Subject :Elevator issue handled calmly
Comment : When the elevator stopped working, the crew adjusted calmly. Stair routes were protected, traffic was managed safely, and heavy items were moved with controlled technique. Communication stayed reassuring, and progress remained steady. Delivery still finished the same day, and placement was confirmed carefully. Their patience kept everything running smoothly.
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Customer Name : David Bernard
Posted at December 8th, 2013 15::12Subject :DO NOT USE THIS COMPANY
Comment : We have had a nightmare experience with this company. At least 70% of our furniture was ruined. Mattresses were dirty and had holes in them. Our six thousand dollar light yellow sectional couch was wet and had big black marks all over, every wooden bedframe was splintered and beat up. They literally broke a chunk out of a side table and glued it back together! Words cannot describe this damage. The damage absolutely looks intentional. When I called to report the damage, they (a) did not apologize, (b) denied I had purchased insurance saying the form wasn't clear on my intention and (c) took no responsibility for anything. In addition, they charged me over $800 more than the quote I was provided. DO NOT GET DUPED BY THIS COMPANY.
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Customer Name : Boris Ivanov
Posted at July 23rd, 2025 13::07Subject :Two pickups handled cleanly
Comment : Handling two pickup locations was done cleanly and without confusion. Timing stayed accurate, items were tracked carefully, and communication was clear at every transition. The crew maintained a steady pace and protected special pieces. Delivery followed notes exactly, and nothing was misplaced. The process felt structured and dependable.
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Customer Name : Kenji Sato
Posted at July 10th, 2025 09::07Subject :Labeling saved unpacking time
Comment : Boxes were labeled clearly by room and priority, which made unpacking much easier. Loading followed the same order, so delivery placement was quick and accurate. The crew confirmed instructions before moving on. Nothing went missing, and settling in felt organized and stress free from the first hour.
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Customer Name : gary mann
Posted at May 7th, 2016 13::05Subject :Buyer Beware
Comment : The mover damaged more than $16,000 of household goods, many pieces are new. The mover blamed me because: They say maybe the new furniture was damaged when I bought it, or their warehouse men damaged it, or I did not properly supervise the loading and packing and allowed their employees to improperly handle/pack my property. They did not pack/box several items that were then damaged. They lost parts to a 200 pound marble table and left it upside down in my dining room, said I should submit a written claim to reach resolution on what to do with table. Refused to move it to my storage room. Bill of lading notes indicated damage to every pice of my furniture when picked up, which is a lie. Many pieces were brand new. This is fraudenlaent business to try to protect them when claims are made. They lied to me about the existence of insurance covering me. Lippincott Moving Mgmt. totally non responsive. Complaint Detail Type Category Allegation Moving Company (Household Goods) Shipment Documents Moving company did not provide a written description of their complaint or inquiry process. Moving Company (Household Goods) Shipment Documents Moving company did not inform me of the availability of a neutral arbitration process. Moving Company (Household Goods) Loss and Damage There were significant loss and/or damage to the contents of the shipment. Moving Company (Household Goods) Loss and Damage Estimated amount of loss and damage: $ 16,000 Moving Company (Household Goods) Claim Settlement Moving Company did not offer me a claim settlement. Moving Company (Household Goods) Claim Settlement Moving Company is not responding to a filed complaint or an inquiry. Moving Company (Household Goods) Claim Settlement Moving Company refuses to participate in the arbitration process. Moving Company (Household Goods) Other Commercial Complaints The company attempted to coerce or did coerce me into loading/unloading the shipment They lied about the existence of insurance to cover me, then 3 weeks later reported it to they insurance company, awaiting settlement. I wrote to owner about 10 times, left many phone messages. The staff all work the same scheme to discredit the customer and try to avoid honoring a just claim for damages. They refuse to give names of employees who damaged my property or lied about the events. I would like to talk to the owner AND BBB should be aware. 18. Disputed Amount: $16,000.00
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