Lippincott Van Lines Reviews & Ratings
Address:
222 Universal Dr
North Haven
Connecticut
6473
Contact info:
Tollfree: N/A
Phone: 203-777-0500
Fax: N/A
Email: CONTACT US
Website: http://www.southernnvmovers.com/
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Mover Rankings is a leading directory of moving services in the United States of America. We provide complete database of all moving companies in US. Lippincott Van Lines is located at North Haven, Connecticut - 6473, US. Please call us 203-777-0500 for all the details involved in moving services.
Lippincott Van Lines
( 2 out of 5
based on 4 reviews ).
visitors.
( 2 out of 5
based on 4 reviews ). visitors.
By sharing your experience with Lippincott Van Lines , it will help other customers to make a right choice of using this company.
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No. of Review
:
4
Overall Review Rate
:
Subject : Buyer Beware - Reviewed by gary mann on 07/05/16
Review :
The mover damaged more than $16,000 of household goods, many pieces are new. The mover blamed me because: They say maybe the new furniture was damaged when I bought it, or their warehouse men damaged it, or I did not properly supervise the loading and packing and allowed their employees to improperly handle/pack my property. They did not pack/box several items that were then damaged. They lost parts to a 200 pound marble table and left it upside down in my dining room, said I should submit a written claim to reach resolution on what to do with table. Refused to move it to my storage room. Bill of lading notes indicated damage to every pice of my furniture when picked up, which is a lie. Many pieces were brand new. This is fraudenlaent business to try to protect them when claims are made. They lied to me about the existence of insurance covering me. Lippincott Moving Mgmt. totally non responsive. Complaint Detail Type Category Allegation Moving Company (Household Goods) Shipment Documents Moving company did not provide a written description of their complaint or inquiry process. Moving Company (Household Goods) Shipment Documents Moving company did not inform me of the availability of a neutral arbitration process. Moving Company (Household Goods) Loss and Damage There were significant loss and/or damage to the contents of the shipment. Moving Company (Household Goods) Loss and Damage Estimated amount of loss and damage: $ 16,000 Moving Company (Household Goods) Claim Settlement Moving Company did not offer me a claim settlement. Moving Company (Household Goods) Claim Settlement Moving Company is not responding to a filed complaint or an inquiry. Moving Company (Household Goods) Claim Settlement Moving Company refuses to participate in the arbitration process. Moving Company (Household Goods) Other Commercial Complaints The company attempted to coerce or did coerce me into loading/unloading the shipment They lied about the existence of insurance to cover me, then 3 weeks later reported it to they insurance company, awaiting settlement.
I wrote to owner about 10 times, left many phone messages. The staff all work the same scheme to discredit the customer and try to avoid honoring a just claim for damages. They refuse to give names of employees who damaged my property or lied about the events. I would like to talk to the owner AND BBB should be aware.
18. Disputed Amount: $16,000.00
I wrote to owner about 10 times, left many phone messages. The staff all work the same scheme to discredit the customer and try to avoid honoring a just claim for damages. They refuse to give names of employees who damaged my property or lied about the events. I would like to talk to the owner AND BBB should be aware.
18. Disputed Amount: $16,000.00
Rating :
Pick Up and Delivery
Moving From :
to
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Moving Cost :
$
Customer Service Satisfaction
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Subject : DO NOT USE LIPPINCOTT - Reviewed by Barbara E on 20/08/13
Review :
Please see the attached pictures as words cannot explain how badly the ruined our stuff. $20,000 in damage, with no apology and no responsibility. We have had a nightmare experience with this company, top to bottom. The should be shut down. Please read on and spread the word.
The morning of our move, Lippincott was supposed to arrive between 9 and 10. At 10 am I received a call saying they were not going to be able to move us that day! Ultimately, that afternoon, they were able to pull together what the manager called "the B team" and move some of our stuff out that day. They then showed up two days later, unannounced, to move the rest of the items.
By the time they were finishing up on day two, I had this nagging feeling that these folks really were not very professional. I decided I had better purchase the additional insurance with a $250 deductible. Although guaranteeing me I was wasting my money and would not need it, their lead, Howie, marked the form for $250 deductible full replacement cost insurance and told me: sign here and initial here. I did.
They stored our furniture for one month. When they delivered it to our new home, at least 70% of our furniture was ruined. Mattresses were dirty and had holes in them. Our six thousand dollar light yellow sectional couch was wet and had big black marks all over, every wooden bedframe was splintered and beat up. They literally broke a chunk out of a side table and glued it back together! Words cannot describe this damage. I will attempt to post pictures. The damage absolutely looks intentional.
When I called to report the damage, they (a) did not apologize, (b) denied I had purchased insurance and (c) took no responsibility for anything.
They demanded cash for services.
The morning of our move, Lippincott was supposed to arrive between 9 and 10. At 10 am I received a call saying they were not going to be able to move us that day! Ultimately, that afternoon, they were able to pull together what the manager called "the B team" and move some of our stuff out that day. They then showed up two days later, unannounced, to move the rest of the items.
By the time they were finishing up on day two, I had this nagging feeling that these folks really were not very professional. I decided I had better purchase the additional insurance with a $250 deductible. Although guaranteeing me I was wasting my money and would not need it, their lead, Howie, marked the form for $250 deductible full replacement cost insurance and told me: sign here and initial here. I did.
They stored our furniture for one month. When they delivered it to our new home, at least 70% of our furniture was ruined. Mattresses were dirty and had holes in them. Our six thousand dollar light yellow sectional couch was wet and had big black marks all over, every wooden bedframe was splintered and beat up. They literally broke a chunk out of a side table and glued it back together! Words cannot describe this damage. I will attempt to post pictures. The damage absolutely looks intentional.
When I called to report the damage, they (a) did not apologize, (b) denied I had purchased insurance and (c) took no responsibility for anything.
They demanded cash for services.
Rating :
Pick Up and Delivery
Moving From :
to
Product Condition:
Moving Cost :
$
Customer Service Satisfaction
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Subject : DO NOT USE THIS COMPANY - Reviewed by David Bernard on 08/12/13
Review :
We have had a nightmare experience with this company. At least 70% of our furniture was ruined. Mattresses were dirty and had holes in them. Our six thousand dollar light yellow sectional couch was wet and had big black marks all over, every wooden bedframe was splintered and beat up. They literally broke a chunk out of a side table and glued it back together! Words cannot describe this damage. The damage absolutely looks intentional. When I called to report the damage, they (a) did not apologize, (b) denied I had purchased insurance saying the form wasn't clear on my intention and (c) took no responsibility for anything. In addition, they charged me over $800 more than the quote I was provided. DO NOT GET DUPED BY THIS COMPANY.
Rating :
Pick Up and Delivery
Moving From :
Connecticut to Connecticut
Product Condition:
Wet, Broken, Stained, Smelly
Moving Cost :
$$3,800
Customer Service Satisfaction
Honesty :
Professionalism :
Communication :
Subject : Friendly service - Reviewed by Tina McElroy Ansa on 10/08/12
Review :
I told them I would write a review if I like their service. They made their part best and so here I am. Actually two guys were involved in the move. They were very polite, respectful and professional and patient. What I liked is they did not waste their time in unwanted talks. They started their work once they reached my home. There are no words to explain their work. I would like to mention as ‹Åfirst class work. No one can compete with such sincere team. It was a perfect team work. They did everything they promised. Though they were young they were very mature in their job. Thank you for the perfect move. In my new apartment I was actually confused where to place my furniture. One of the movers afforded me an advice to place my furniture. He told me he had seen many types of apartments. Seriously he had a good decorative vision.
Rating :
Pick Up and Delivery
Moving From :
Connecticut to Iowa
Product Condition:
very careful
Moving Cost :
$accurate
Customer Service Satisfaction
Honesty :
Professionalism :
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