We have recently used Delta Relocation in our move from Delaware to the Jersey Shore. The moving crew was great! (Anthony and crew) To a person they were professional, kind and courteous. They were especially attentive and kind to my wife, who is disabled and was able to direct the guys of specific needs, to which they were incredibly helpful..
However, and this is a big however, the entire office staff and management staff were extremely disingenuous, deceitful and played a classic "bait and switch" game with us.
Gemma, who is the alleged "mover consultant" purposefully bid low to obtain our business. She did not send any representative to estimate the moving costs and
Cubic feet of material, instead used the estimates from other moving company bids. She was asked by my wife to come out personally to estimate the costs, but said that would not be necessary..
Gemma had also stated that the quote would include full packing and unpacking and told my wife that she will "take care of you" and my wife would "not have to lift a finger". This was important because my wife is disabled and the move itself is grueling enough..She took care of us all right....After receiving the first invoice, it was noted that the packing cost was an additional 1k, and that she (Gemma) stated that she told my wife that already. She is very good at blaming the customer for . We did negotiate that price to be lower, but that was just the beginning..
On moving day the crew arrived at our house prepared for a much smaller place, a 4 room apt as per Gemma, even though we specified to her specifically, that we had a house, not an apartment. She stated that little detail was basically unimportant and did not revise it by the time the guys came and never even informed the moving crew!! She had almost an entire year to change it, but for some reason only known to her, she never did. The guys came with much smaller trucks than were needed and did a great job of cramming everything in, with only a few instances of minor damage.
We were then informed that we had to come up with an additional 4000k to move additional stuff!!!! We were able to get that price down when we told Anthony of our membership in AARP and my wife's disability status. Still, we had to come up with an additional $2250 in cash, in order to complete the move..We were stuck and had to move this week as planned. Gemma stated that we could use a credit card, certified check or money order, Michael the owner refused, and then when called on it, Gemma blatantly lied that she stated that she never said that.
We tried to speak to Michael, the owner on multiple occasions, but he refused, for who knows what reason. We called Yvette at customer service, who said that she would call back after speaking to someone and never did even after I left repeated messages. She was very good at initially placating us, then like everyone else at that company (except the movers) left us high and dry. Good luck trying to get anyone on the phone at the office if anything goes wrong. Once they recognize your phone number, something must go wrong with their phone system as it no longer seems to work..Strangely enough, the phone system worked fine when we were new customers!
Gemma, who is extremely rude, uses a "customer blaming method" in a "confuse em and lose em" fashion as her go to customer service technique. She is extremely deceptive, has no semblance of customer care skills,and hung up on me and/or wife on multiple occasions while trying to get a answers as to why this happened and when I attempted to report damage to our dining room table..
By the way, the cost of unpacking was not included, surprise, surprise, and we are now left with the task of unpacking which for this week is ok, but when I go back to work next week, that will be up to my wife, who is wheelchair bound and will have to manage unpacking this mess, while I am at work.
I can't tell you how angry we are at this company.
From our experience, I would steer well clear of this Delta relocation moving company for their deceptive practices and blatant disregard for customer care, and especially Gemma for whom we have a particularly high level of disdain for how she treated us.
It's a shame, because the movers themselves were great guys. I would use them again if not for the company they worked for.