This company was extremely helpful, giving us all the information we needed. Right up until they picked up our stuff then suddenly they were NO WHERE to be found. Our stuff was picked up Sunday, January 22nd and we were told it would be there a few days later. It has been two weeks and nothing.I have non- stop called them since January 26th and NO ONE has returned my phone call. I finally got a hold of a "manager," she told me that technically they say they will deliver your belongings with-in 7-14 days and by moving law the have up to 30 days. She informed me that a truck broke down and they were waiting on a part. I asked why were we not notified, her response: We did not feel it was necessary. When asked what they were doing about it she said: We are doing all we can. She never once tried to answer a question just avoided it, never offered a discount for the inconvenience and was entirely unprofessional or sympathetic. She spent the time complaining about her job, I informed her this was not my problem and needed my stuff to arrive. To this day she has not once called me, each time we have spoken she rudely interrupts me and answers the phone as: WHAT?!.
Do NOT DEAL WITH THIS COMPANY!!! Kassey, Mark, Joseph, Tiffany, Julia or Ashley. They will not help or care, by they way they do not have back up trucks even though they are a MOVING company and have zero backup plan. They also don't care if you have a family emergency and need clothes for a funeral or for your new job. The response: well to bad.