Milestone Relocation is a national moving company, moving the residents of Washington DC, Atlanta, Charlotte, Raleigh, Philadelphia, Virginia Beach and many other areas in the US, both locally and interstate. If you are looking for movers, we are sure you will enjoy our professional service and affordable prices compared to other moving companies. Welcome to Milestone Relocation Solutions, and have a safe move!Additional Info
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Customer Name : Dori MPosted at April 5th, 2020 11::04
Subject :DO NOT HIRE THEM
Comment : DC MARKET - DO NOT USE THESE MOVERS. They are super communicative until moving day, and then they will no-show and dodge your calls! Today is my moving day. The movers were meant to arrive between 9-11 am. Last night at 7 pm, just 14 hours before the arrival window, I get a text from Chase asking me if I can reschedule to one day later because he isn’t available. I said I cannot reschedule because my landlord expects me out, I can’t get parking permits on short notice, etc. - you know, all the normal reasons why a move, unlike a haircut, can’t just be rescheduled on 14 hours notice. Chase said that he will try to get a team assigned to my move. I asked for confirmation once that is done, which I didn’t get. Fast forward to this morning. Still no word from Chase confirming that someone is coming to move me. At around 9:20 am, Chase tells me to contact the “main boss” (who I assume is Scott Sanderson) or Christine. He gave me Christine’s number. I called her, she said she would get back to me in 15 minutes. A couple hours and several unanswered calls and texts to both Scott and Christine later, Christine texts me to say that “customer service” is trying to reach me but can’t get through. I said I’ve been sitting next to my phone for hours, so that’s impossible. After I asked for it a couple times, she finally gave me their number. I called, no answer so I left a message. I also doubt whether it’s actually customer service because there was no outgoing message. Then Christine asked me to call Chase to sort it out - even though Chase, who at this point has been ignoring me for hours, told me to contact Christine. After hours of this, Chase texts me at around 1:30 - my move was supposed to be done or almost done by then - to finally admit that no one is going to help me today, and asks if I’m able to book someone else. On a Sunday. For a same-day move. Still haven’t figured out what the heck I’m gonna do because it’s a Sunday during a pandemic. But I didn’t want to waste any time letting you all know NOT TO BOOK THESE PEOPLE.