Beware of Oscar Moving of Jersey City.
Our recent move from Boston to New York was a disaster, and felt like we were the victims of a “bait and switch.”
Oscar’s online “binding estimate” for the move was $1051 after we sent a description of the small apartment’s contents and agreed we would box everything but the furniture ourselves.
Our final cost was > 3 times the estimate, at $3226.75 and the way it unfolded was equally outrageous. Only after our possessions were in their truck did they disclose the actual charges they demanded, and create a new dilemma: they demanded cash. The driver: “We’re not a bank,” when we tried to use a credit card. We had paid the deposit with a card, and expected to continue that way. Turns out the cash requirement was deep in the fine print of the estimate, after a deceptive agreement for a credit card deposit. Oscar M. did not call this to our attention until they had our stuff. Yes, it was Our Bad, not reading carefully to the end.
We were in a hurry, of course, and they had our belongings, so we found a way to get the cash.
We had booked 4 months in advance, but got a call 2 days before the scheduled move saying they were going to pick up our belongings that night . We were able to delay them until the next day and crammed to get things ready a day early. They promised to deliver the following day. We waited 3 days before they arrived. There was no unloading the truck until we paid an extra $150 for stairway climbing. This extra was probably reasonable, but it was not spelled out in advance. Another trip to the ATM.
During our long wait for delivery and unhappiness with the huge jump in price, we called our agent Alex (855-571-4150) at Oscar Moving for updates on delivery and clarification of the price discrepancy. He took one call, promised to look into the matter, and did not call back. We have records of 14 subsequent calls to the office which went to voice mail or were taken by another employee, and never got a return call or any useful information.
After the delivery and the hasty sign-off and departure of the movers, we discovered some damage to our furniture. They had our cash money. They did not return phone calls. We had no recourse.
Would you want to use this mover?