Subject :extremely disappointed and dissatisfied with the level of unprofessionalism

Comment : This was a horrible and unprofessional experience! Razorback Moving quoted me a moving services price of 125 per hour for three movers. The movers were supposed to pack and move items in a specified timeframe from a house to a storage in the same city. When they arrived on Saturday, there were only two men. One of the men was wearing a Razorback Moving company T shirt. When I asked about the third person, one of the men told me he would come later but the third person never showed. Once at my home, one of the men looked at the work and began quoting a different price stating that it was more work than he could do in one day, mind you the third person still had not showed. We finally agreed upon 1,000 for all the packing and moving to be completed in a professional manner over a two-day period. At the end of day one, one of the men asked to be paid 500 in cash, but was unable to produce an invoice from Razorback Moving when requested even though we told him when he negotiated a new price that we would need an invoice and he agreed to produce the invoice. The mover sent by Razorback Moving also was unable to produce any kind of invoice or other documentation for proof of services from himself either. I finally had to create an invoice for the mover on my laptop after purchasing a money order to pay him the 500 because I was uncomfortable with paying cash and I needed a receipt for reimbursement. (By the way, the man who asked for cash also stated he did not have a bank account so he could not take PayPal or Cash App either). The following morning I discovered that various items had just been thrown into boxes in no particular order or arrangement. I also discovered after visiting the storage that the furniture had not been wrapped (as agreed) and had just been thrown in the storage unit in a disorganized manner. I contacted the mover and told him we no longer wanted his services and I also contacted Razorback Moving. I am extremely disappointed and dissatisfied with the level of unprofessionalism I experienced with Razorback Moving who failed to take responsibility for the workers they dispatched to my home. I will now have to hire other movers to complete this work. I certainly would not recommend this company.

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