Moving Companies Latest Reviews
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U-Haul Moving & Storage of Auburn
Worth it!
I had moved to Auburn a month ago with my family. We had chosen the U-Haul moving and storage for its services. The moving service provided by that company was very excellent. We had no trouble on the whole way. The drivers and the movers were polite with us and helped us well. I was happy to see that my possessions were transported in a safe manner. I was afraid of my glassware getting damaged but I was pleased to see that they remained unscathed. I was glad to see the moving truck arriving right on time. I would choose U-Haul in the future too if I ever need moving and transportation services. My ratings for this company would be the highest.
Worth it!
I had moved to Auburn a month ago with my family. We had chosen the U-Haul moving and storage for its services. The moving service provided by that company was very excellent. We had no trouble on the whole way. The drivers and the movers were polite with us and helped us well. I was happy to see that my possessions were transported in a safe manner. I was afraid of my glassware getting damaged but I was pleased to see that they remained unscathed. I was glad to see the moving truck arriving right on time. I would choose U-Haul in the future too if I ever need moving and transportation services. My ratings for this company would be the highest.
Review By :
Barman D
Date :
20-08-2014
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Lippincott Van Lines
DO NOT USE LIPPINCOTT
Please see the attached pictures as words cannot explain how badly the ruined our stuff. $20,000 in damage, with no apology and no responsibility. We have had a nightmare experience with this company, top to bottom. The should be shut down. Please read on and spread the word. The morning of our move, Lippincott was supposed to arrive between 9 and 10. At 10 am I received a call saying they were not going to be able to move us that day! Ultimately, that afternoon, they were able to pull together what the manager called "the B team" and move some of our stuff out that day. They then showed up two days later, unannounced, to move the rest of the items. By the time they were finishing up on day two, I had this nagging feeling that these folks really were not very professional. I decided I had better purchase the additional insurance with a $250 deductible. Although guaranteeing me I was wasting my money and would not need it, their lead, Howie, marked the form for $250 deductible full replacement cost insurance and told me: sign here and initial here. I did. They stored our furniture for one month. When they delivered it to our new home, at least 70% of our furniture was ruined. Mattresses were dirty and had holes in them. Our six thousand dollar light yellow sectional couch was wet and had big black marks all over, every wooden bedframe was splintered and beat up. They literally broke a chunk out of a side table and glued it back together! Words cannot describe this damage. I will attempt to post pictures. The damage absolutely looks intentional. When I called to report the damage, they (a) did not apologize, (b) denied I had purchased insurance and (c) took no responsibility for anything. They demanded cash for services.
DO NOT USE LIPPINCOTT
Please see the attached pictures as words cannot explain how badly the ruined our stuff. $20,000 in damage, with no apology and no responsibility. We have had a nightmare experience with this company, top to bottom. The should be shut down. Please read on and spread the word. The morning of our move, Lippincott was supposed to arrive between 9 and 10. At 10 am I received a call saying they were not going to be able to move us that day! Ultimately, that afternoon, they were able to pull together what the manager called "the B team" and move some of our stuff out that day. They then showed up two days later, unannounced, to move the rest of the items. By the time they were finishing up on day two, I had this nagging feeling that these folks really were not very professional. I decided I had better purchase the additional insurance with a $250 deductible. Although guaranteeing me I was wasting my money and would not need it, their lead, Howie, marked the form for $250 deductible full replacement cost insurance and told me: sign here and initial here. I did. They stored our furniture for one month. When they delivered it to our new home, at least 70% of our furniture was ruined. Mattresses were dirty and had holes in them. Our six thousand dollar light yellow sectional couch was wet and had big black marks all over, every wooden bedframe was splintered and beat up. They literally broke a chunk out of a side table and glued it back together! Words cannot describe this damage. I will attempt to post pictures. The damage absolutely looks intentional. When I called to report the damage, they (a) did not apologize, (b) denied I had purchased insurance and (c) took no responsibility for anything. They demanded cash for services.
Review By :
Barbara E
Date :
20-08-2013
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AAA Insta-Move Inc
not so great
Because it was an hourly rate, they purposely took too long and I paid way too much money! The foreman was talking on his bluetooth device most of the time (which I am sure slowed things down) and I am guessing he took frequent smoking breaks, as he was a smoker. They broke a lamp, even though I specifically asked them if they would be extra careful with it, because I could have taken it in my car. They did wrap it in a blanket, but it still got chipped. Even after taking so long to unload, they did NOT put all the boxed in the proper places, and left them piled on top of each other, with no regard to which boxes were marked fragile, or the weight of them (i.e. I had to move heavy boxes from my garage into the proper room), after a 9 hour, $900 job! I still have boxes I cannot find! They did not ask me in advance how much stuff I had or come to give me an estimate. I was not happy with them and wish I had hired someone else.
not so great
Because it was an hourly rate, they purposely took too long and I paid way too much money! The foreman was talking on his bluetooth device most of the time (which I am sure slowed things down) and I am guessing he took frequent smoking breaks, as he was a smoker. They broke a lamp, even though I specifically asked them if they would be extra careful with it, because I could have taken it in my car. They did wrap it in a blanket, but it still got chipped. Even after taking so long to unload, they did NOT put all the boxed in the proper places, and left them piled on top of each other, with no regard to which boxes were marked fragile, or the weight of them (i.e. I had to move heavy boxes from my garage into the proper room), after a 9 hour, $900 job! I still have boxes I cannot find! They did not ask me in advance how much stuff I had or come to give me an estimate. I was not happy with them and wish I had hired someone else.
Review By :
Lia B
Date :
30-09-2014
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Two Men And A Truck-Greenville-NC
extremely bad experience
we had the worst experience with the company in our recent move. From the start, office support was rude and misinformed. However, the sales contact (Scott) assured all our concerns were taken care of. The movers showed up without being informed of the questions Scott had apparently addressed and then charged us for the services Scott had assured were included in the quote. The center manager, Edy, talked nicely when we demanded to talk to him but never got back to us regarding the rude employee he promised to investigate. Final charges were lower than the estimate but there was no descriptions/ line items provided for the charges. The moving crew assured the office would call us back regarding the damaged furniture as well as the line items and the original weight of the trucks but there is no response yet even after 10 days of the move. The crew was overall was very nice and polite except for one of the four who was actually doing the paperwork. With so much to move, we tried to stay out of the way as much as possible and went with the flow to maintain our sanity but we wont recommend their services to anyone. Items belonging together (parts, etc) were packed separately and its even more frustrating unpacking the stuff. ten days after the move, we are unable to place our coffee machine still! With the negative surveys sent back with the concerns, no one has bothered to get back to us.
extremely bad experience
we had the worst experience with the company in our recent move. From the start, office support was rude and misinformed. However, the sales contact (Scott) assured all our concerns were taken care of. The movers showed up without being informed of the questions Scott had apparently addressed and then charged us for the services Scott had assured were included in the quote. The center manager, Edy, talked nicely when we demanded to talk to him but never got back to us regarding the rude employee he promised to investigate. Final charges were lower than the estimate but there was no descriptions/ line items provided for the charges. The moving crew assured the office would call us back regarding the damaged furniture as well as the line items and the original weight of the trucks but there is no response yet even after 10 days of the move. The crew was overall was very nice and polite except for one of the four who was actually doing the paperwork. With so much to move, we tried to stay out of the way as much as possible and went with the flow to maintain our sanity but we wont recommend their services to anyone. Items belonging together (parts, etc) were packed separately and its even more frustrating unpacking the stuff. ten days after the move, we are unable to place our coffee machine still! With the negative surveys sent back with the concerns, no one has bothered to get back to us.
Review By :
Manisha
Date :
08-12-2014
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Compass Van Lines-TX
My experience with compass movers
I decided after bring a born and bred New Yorker my whole life to take the plunge and move to Austin.I found compass movers after doing research online. I called them and a very accommodating salesperson Avishai Peretz who listened to my needs helped me immensely. He wasnt pushy but did everything he could to help me.my move from New York to Texas was $2800.00 which was a lot less than I was quoted from other companies. They showed up on time were very professional and helped me to pack the delicate items I could not do for myself.Everything arrived on time and nothing was stolen lost damaged broken but in fine condition. I highly recommend this company to help with all your moving needs they were fabulous and I recommend the contact person Avishai Peretz he was great.
My experience with compass movers
I decided after bring a born and bred New Yorker my whole life to take the plunge and move to Austin.I found compass movers after doing research online. I called them and a very accommodating salesperson Avishai Peretz who listened to my needs helped me immensely. He wasnt pushy but did everything he could to help me.my move from New York to Texas was $2800.00 which was a lot less than I was quoted from other companies. They showed up on time were very professional and helped me to pack the delicate items I could not do for myself.Everything arrived on time and nothing was stolen lost damaged broken but in fine condition. I highly recommend this company to help with all your moving needs they were fabulous and I recommend the contact person Avishai Peretz he was great.
Review By :
Wendy Levitt
Date :
05/15/14
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A1 Discount Movers Houston
Professional movers
I got quotes from so many companies, but I stick with this moving company luckily. To be honest, they made my move perfect without any mistake. From start to finish they have helped in making every single piece of work with much care and passion. It was a wonderful move.
Professional movers
I got quotes from so many companies, but I stick with this moving company luckily. To be honest, they made my move perfect without any mistake. From start to finish they have helped in making every single piece of work with much care and passion. It was a wonderful move.
Review By :
JovansHerk
Date :
03/29/15
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Blue Line Vanlines
HORRIBLE - PLEASE READ
Due to the nature of my profession as an engineer, I have moved my entire household 8 times over the years and this move was by far the worst, most unprofessional experience I have ever encountered. I received several quotes from various moving companies and Blue Line’s price was mid-range. A Blue Line representative came to my house to inventory my household items as the basis of a move estimate. The Blue Line representative, and several others that provided quotes indicated that my move would likely require a dedicated truck. I then received a Binding Price Based on the Inventory from the Blue Line Sales Representative via email. I told the representative that I did not want any surprises, such as price increases, theft, damage, etc. He told me that the employees all had undergone background checks, were experienced, professional and courteous. He said that the purpose of the BINDING PRICE BASED ON THE INVENTORY was to insure the price I paid would be the same as quoted in the estimate. He further said that the price he quoted based on the inventory plus some additional room. So since it was close to a full load, he decided to base the move price on a dedicated truck/trailer, and there would be room left over in the trailer. I also told him I did not want my household goods to be warehoused or otherwise double handled. He assured me that there would be no double handling. He said that the truck for my move would be loaded at my current residence and then driven to my new residence. What actually occurred was very different. The $2,210.83 deposit was paid prior to any service, as required by the contract I signed. I then scheduled the move dates. My experience in the past has been that a packing crew would pack my items, then a moving crew would load everything in a truck and drive to the new residence. I was told by the sales representative that packing would take no more than 2 days and the transit to my new residence would immediately follow, allowing 3 days for travel. The unloading and assembly of everything the packers disassembled and set up of my furniture would take 1 day at my new residence. On the day the movers were to arrive, I was to receive a call confirming the time the movers would be at my house to start packing. No call came, so at around 10:00 I called the Blue Line Sales representative to ask when they would arrive. He did not know, but said he would check into it. Packing & Loading: After several calls to the Blue Line sales office, a 3-man crew with a small box truck finally showed up, unannounced, at around 11:30 AM on 11/17/2014. The crew informed me that they pack and load into the small box trucks as they go. I called and emailed the sales representative to complain, but did not receive any response. Meanwhile, the crew started packing. At around 2:00 PM a second crew with another small box truck arrived and started packing and loading one of the trucks. I was told that this crew was the lead crew, with foreman. I informed the foreman that I was assured by the Blue Line sales representative that the truck that would deliver my goods would be the one that was loaded at my residence. He told me that there was no tractor-trailer truck available at the time, and that the small trucks would be off-loaded directly into a tractor-trailer and not into a warehouse. Needless to say, the goods were indeed off-loaded in a warehouse and held there. Attempted Theft/Professionalism After watching and speaking to several of the packing crew members, it was clear that they were not experienced movers. Some became exhausted very quickly and even admitted that they had just started in the business. Once during the packing process, I noticed an unopened bottle of expensive liquor was missing from a cabinet that had not yet been packed. I asked the crew if they knew anything about it, but they insisted that they did not. When I went into the garage, I noticed the bottle sitting just inside the truck behind some unassembled boxes leaning against the inside wall of the truck. I reached inside the truck and removed the bottle. I took the bottle in the house and again asked the crew if they knew who took the bottle, but no one admitted knowing anything. I then called the Blue Line sales office number and wrote an email to the sales representative telling them about the attempted theft. I was very concerned at that point and demanded copies of driver’s licenses and other identification for all 6 men at my home. No one ever responded at all. The foreman told me that his supervisor had been told of the incident, but offered no response. I could have told them to leave my premises and not return, but I had to get the move completed and get to work at some point. On the second day of packing and loading, the more experienced 3-man crews left with a partially loaded truck, leaving only 3 men to finish the job. They said that they had another job they had to do. Price Increase: Late on the evening of the first day the BL foreman, after walking through my home, told me the price was going to be more. He said that all of my household goods would not fit in a truck for delivery to my new residence. I explained my conversations with the sales representative, but the foreman said that this sort of thing happens all the time. He said that the sales people were simply brokers. He said that regardless of what the sales people said, it was going to cost a lot more than what was quoted. The foreman presented a new contract and began to fill it out and asked me to sign the forms without showing what the revised costs would be. He insisted that I sign it before they continue. I told him that I had already signed the estimate and was not told of any other contract that I would have to sign. He said that it was just an estimate and that he had the actual contract for me to sign. At that point I had both crews stop so that the situation could be rectified. Note that I had already paid the deposit, taken time off work at my new job in Texas and flown back to Pennsylvania to prepare for and supervise the move. I asked the foreman what would happen if I told them to stop and not move my goods. He told me that I would be charged for a local move. I was over a barrel. I now had to come up with an amount far above the Blue Line “BINDING PRICE” ($13,276.76 versus the new price of $20,015.20) before they would deliver my property. The additional charges indicated in the revised estimate were never discussed or indicated in the original estimate, such as the Overload Charge of 1110 cf. @ $3.52 per cf. ($3,907.20) based on a revised cubic foot estimate done by the packing/loading foreman; Additional Services: Bulky items ($1,500.00). The Binding Moving Estimate and inventory attached to the estimate clearly states that this only applies if an onsite visual inspection is not done. The onsite visual inspection and inventory was developed by a Blue Line representative prior to contract award. Poor Communication: I called the sales representative, as he was the only corporate contact I had, and told him what was happening. He assured me that my items as inventoried would easily fit in the truck with room left over and the cost would be what was quoted. Once, while trying to get someone to help rectify the situation, the “Sales” supervisor answered the phone when I called and asked me why I kept calling them. He told me that “Sales” had nothing else to do with it, and that I should call the “Operations” department. I told him I did not have a number for anyone else. The only had the phone number I had for Blue Line was the one I was calling and that only the sales representative had been in contact with me since the beginning. The angry sales supervisor gave me an 800 number and extension to file a complaint. I asked the foreman to let me speak to his supervisor, but he would not give me his number. I tried to contact the foreman’s supervisor, but he would not come to the phone, nor would he return my calls. The foreman went outside and called his supervisor to advise him of the situation. When he returned he said that his supervisor had said that if everything fit in the truck, that the price would be the same. I noted this conversation on the contract (one truck had been enough to bring my things to my current residence and I had since sold and given away many items, so I was confident everything would fit on the mover’s truck). At the end of loading my household goods onto three of the small box trucks. The packing was loose and two of the trucks left during the process without a full load. I was told they had to pick up another small move and deliver it, so they needed the space. At the end of the packing and loading, the foreman asked me for a tip in the amount of 15% and 20% of the revised contract price. I found this extremely unprofessional and inappropriate, since they had tried to steal from me, changed the price to almost double what was quoted, were never on time, and were inefficient, inexperienced movers. The crews came late (afternoon) each day and stayed until very late at night, sometimes 2:00 – 2:30 AM. Very inconvenient for me. Delivery Schedule: On 12/15/2014 a member of the Blue Line delivery crew finally called to tell me he would be leaving with my goods that day and would arrive at my new residence at 7:00 AM on 12/17/2014 to unload. He said it would take about 5 hours to unload and assemble everything. The truck finally arrived at my new residence at 6:30 PM on Thursday, December 18, 2014. I quickly took photos of the tractor, trailer and as much of the load as I could before any unloading began. They unloaded and began assembling furniture until around midnight. They dismissed the local helpers and spent the night in their truck outside my house. The next morning (12/19/2014) they completed assembling most of the furniture and some other items. Unloading / Household Goods Descriptive Inventory: After a brief wait for local help (4 men), the lead man, his helper and the 4 local men began unloading. The driver slept the entire time the unloading was occurring. The delivery crew lead man did not provide me with Household Goods Descriptive Inventory forms to check off items as they were unloaded. Instead, he simply asked me to direct the movers where to place the household goods. He said that he was behind schedule and needed to get the truck unloaded quickly so that he could get on his way. There was no way I could not have kept up with the rate at which 6 men were unloading my goods. At this point, after a month of sleeping on the floor, I was so glad to finally get my goods delivered, that I complied. They were simply unloading the truck and putting things in the house as fast as they could, wherever there was space. I tried to keep up and direct them, but it just went too fast. There was no attempt to unwrap anything, assemble it or place it. The directive by the lead man was to get the truck unloaded as quickly as possible. Late that night around midnight, unwrapping and assembly started. Although they assembled the furniture, he informed me that they would not assemble the garage shelving, as he said “it takes too long”. I had waited 29 calendar days for my goods to be delivered, with heavy damage and missing items. Damages: The lead man showed me a picture of one of my dining room chairs with a leg that had been completely broken off. He said that he had taken the photo at the warehouse. He wanted me to know that “he” didn’t do it, that it was that way when he picked it up. However, there was a lot of damage that easily became apparent once the furniture was unwrapped. On top of that, one of the dining room legs was broken during assembly at my new residence. I should point out that this is heavy, very expensive furniture. See attached photos. It would take a lot of force to break off the leg of a chair or table, which gives one a perspective as to the care and professionalism provided by the Blue Line movers. When the truck had been unloaded and it was time for the Blue Line crew to leave, the Blue Line lead man produced copies of the Household Goods Descriptive Inventory forms that had been developed at my previous residence during the packing and loading. The Blue Line lead man began to quickly check off every box on the inventory form himself without asking me to verify what was actually unloaded and the condition it was in. As he finished checking off the boxes on each sheet he told me to sign them. I was so overwhelmed and frustrated with the whole ordeal that I didn’t notice the “WARNING” requiring that I count the items and verify the loss or damage, so I simply signed the forms. The Blue Line lead man did not provide me with a copy of those same forms he was to sign as well, so the copies I have are only signed by me. I could not have verified loss, damage, delivery of all items at that point, as everything moved very quickly and my house was a jungle of boxes and other items. Also, many of the damaged items were still in boxes, and I wasn’t sure what was boxed and what was not. For instance, we discovered that many of the “legs” that were listed on the inventory form, were placed in boxes. Fragile items such as lamp stands, glass table tops and pictures were also in boxes, and later discovered to be broken or otherwise damaged. I did note that my 2-wheel dolly (hand truck) that I had at my previous residence was missing. I was afraid it would come up missing which is why I asked about it. The delivery crew told me they had not seen it. I later found out that several other things were missing. Several days later, after I had unpacked all the boxes, I discovered that my gasoline operated weed eater, chain saw, portrait of Marilyn Monroe and other items were missing. Reconciliation: I calculated the cubic foot capacity of a 53’ trailer (53’L x8’W x 10’H) at 4,240 cubic feet. Yet the packing / loading foreman had charged me for 4,825 cubic feet, which could not possibly fit in the truck that delivered my goods. Of course, I had no choice but to pay the new estimated price prior to unloading. In addition, I measured the empty space in the back of the trailer holding extra blankets, hand trucks, etc. This space measured 8 feet (640 cubic feet). One of the local men told me that there was another load on the truck behind mine that took up another 10 feet (800 cubic feet) of truck space. I saw the load but was not allowed to enter the truck to measure it. I’ll take the word of the local man who saw it up close while helping to unload the truck. All considered, a total of 1,440 cubic feet (18’L x 8’W x 10’H) was not used for my load. Therefore, my load would have only taken up roughly 2,800 cubic feet in the 53’ – 4,240 cubic foot trailer. However, before all the misrepresentations occurred, I agreed to the Blue Line price quoted of $13,117.29. In the end, I was actually charged $20,015.20. Therefore, I believe I am entitled to a refund of the overcharge in the amount of $6,897.91 In addition to the refund identified and justified above, I would also like to be reimbursed for damaged and missing goods, as well as a written apology for the complete disregard for my schedule, the attempted theft of my property, the items that are now missing, treating my property so poorly, the lack of professionalism, the non-existent communication / response to my calls and emails after the deposit was paid, and the related mental anguish of dealing with what should have been a professional move. David Harris - 713-234-7777
HORRIBLE - PLEASE READ
Due to the nature of my profession as an engineer, I have moved my entire household 8 times over the years and this move was by far the worst, most unprofessional experience I have ever encountered. I received several quotes from various moving companies and Blue Line’s price was mid-range. A Blue Line representative came to my house to inventory my household items as the basis of a move estimate. The Blue Line representative, and several others that provided quotes indicated that my move would likely require a dedicated truck. I then received a Binding Price Based on the Inventory from the Blue Line Sales Representative via email. I told the representative that I did not want any surprises, such as price increases, theft, damage, etc. He told me that the employees all had undergone background checks, were experienced, professional and courteous. He said that the purpose of the BINDING PRICE BASED ON THE INVENTORY was to insure the price I paid would be the same as quoted in the estimate. He further said that the price he quoted based on the inventory plus some additional room. So since it was close to a full load, he decided to base the move price on a dedicated truck/trailer, and there would be room left over in the trailer. I also told him I did not want my household goods to be warehoused or otherwise double handled. He assured me that there would be no double handling. He said that the truck for my move would be loaded at my current residence and then driven to my new residence. What actually occurred was very different. The $2,210.83 deposit was paid prior to any service, as required by the contract I signed. I then scheduled the move dates. My experience in the past has been that a packing crew would pack my items, then a moving crew would load everything in a truck and drive to the new residence. I was told by the sales representative that packing would take no more than 2 days and the transit to my new residence would immediately follow, allowing 3 days for travel. The unloading and assembly of everything the packers disassembled and set up of my furniture would take 1 day at my new residence. On the day the movers were to arrive, I was to receive a call confirming the time the movers would be at my house to start packing. No call came, so at around 10:00 I called the Blue Line Sales representative to ask when they would arrive. He did not know, but said he would check into it. Packing & Loading: After several calls to the Blue Line sales office, a 3-man crew with a small box truck finally showed up, unannounced, at around 11:30 AM on 11/17/2014. The crew informed me that they pack and load into the small box trucks as they go. I called and emailed the sales representative to complain, but did not receive any response. Meanwhile, the crew started packing. At around 2:00 PM a second crew with another small box truck arrived and started packing and loading one of the trucks. I was told that this crew was the lead crew, with foreman. I informed the foreman that I was assured by the Blue Line sales representative that the truck that would deliver my goods would be the one that was loaded at my residence. He told me that there was no tractor-trailer truck available at the time, and that the small trucks would be off-loaded directly into a tractor-trailer and not into a warehouse. Needless to say, the goods were indeed off-loaded in a warehouse and held there. Attempted Theft/Professionalism After watching and speaking to several of the packing crew members, it was clear that they were not experienced movers. Some became exhausted very quickly and even admitted that they had just started in the business. Once during the packing process, I noticed an unopened bottle of expensive liquor was missing from a cabinet that had not yet been packed. I asked the crew if they knew anything about it, but they insisted that they did not. When I went into the garage, I noticed the bottle sitting just inside the truck behind some unassembled boxes leaning against the inside wall of the truck. I reached inside the truck and removed the bottle. I took the bottle in the house and again asked the crew if they knew who took the bottle, but no one admitted knowing anything. I then called the Blue Line sales office number and wrote an email to the sales representative telling them about the attempted theft. I was very concerned at that point and demanded copies of driver’s licenses and other identification for all 6 men at my home. No one ever responded at all. The foreman told me that his supervisor had been told of the incident, but offered no response. I could have told them to leave my premises and not return, but I had to get the move completed and get to work at some point. On the second day of packing and loading, the more experienced 3-man crews left with a partially loaded truck, leaving only 3 men to finish the job. They said that they had another job they had to do. Price Increase: Late on the evening of the first day the BL foreman, after walking through my home, told me the price was going to be more. He said that all of my household goods would not fit in a truck for delivery to my new residence. I explained my conversations with the sales representative, but the foreman said that this sort of thing happens all the time. He said that the sales people were simply brokers. He said that regardless of what the sales people said, it was going to cost a lot more than what was quoted. The foreman presented a new contract and began to fill it out and asked me to sign the forms without showing what the revised costs would be. He insisted that I sign it before they continue. I told him that I had already signed the estimate and was not told of any other contract that I would have to sign. He said that it was just an estimate and that he had the actual contract for me to sign. At that point I had both crews stop so that the situation could be rectified. Note that I had already paid the deposit, taken time off work at my new job in Texas and flown back to Pennsylvania to prepare for and supervise the move. I asked the foreman what would happen if I told them to stop and not move my goods. He told me that I would be charged for a local move. I was over a barrel. I now had to come up with an amount far above the Blue Line “BINDING PRICE” ($13,276.76 versus the new price of $20,015.20) before they would deliver my property. The additional charges indicated in the revised estimate were never discussed or indicated in the original estimate, such as the Overload Charge of 1110 cf. @ $3.52 per cf. ($3,907.20) based on a revised cubic foot estimate done by the packing/loading foreman; Additional Services: Bulky items ($1,500.00). The Binding Moving Estimate and inventory attached to the estimate clearly states that this only applies if an onsite visual inspection is not done. The onsite visual inspection and inventory was developed by a Blue Line representative prior to contract award. Poor Communication: I called the sales representative, as he was the only corporate contact I had, and told him what was happening. He assured me that my items as inventoried would easily fit in the truck with room left over and the cost would be what was quoted. Once, while trying to get someone to help rectify the situation, the “Sales” supervisor answered the phone when I called and asked me why I kept calling them. He told me that “Sales” had nothing else to do with it, and that I should call the “Operations” department. I told him I did not have a number for anyone else. The only had the phone number I had for Blue Line was the one I was calling and that only the sales representative had been in contact with me since the beginning. The angry sales supervisor gave me an 800 number and extension to file a complaint. I asked the foreman to let me speak to his supervisor, but he would not give me his number. I tried to contact the foreman’s supervisor, but he would not come to the phone, nor would he return my calls. The foreman went outside and called his supervisor to advise him of the situation. When he returned he said that his supervisor had said that if everything fit in the truck, that the price would be the same. I noted this conversation on the contract (one truck had been enough to bring my things to my current residence and I had since sold and given away many items, so I was confident everything would fit on the mover’s truck). At the end of loading my household goods onto three of the small box trucks. The packing was loose and two of the trucks left during the process without a full load. I was told they had to pick up another small move and deliver it, so they needed the space. At the end of the packing and loading, the foreman asked me for a tip in the amount of 15% and 20% of the revised contract price. I found this extremely unprofessional and inappropriate, since they had tried to steal from me, changed the price to almost double what was quoted, were never on time, and were inefficient, inexperienced movers. The crews came late (afternoon) each day and stayed until very late at night, sometimes 2:00 – 2:30 AM. Very inconvenient for me. Delivery Schedule: On 12/15/2014 a member of the Blue Line delivery crew finally called to tell me he would be leaving with my goods that day and would arrive at my new residence at 7:00 AM on 12/17/2014 to unload. He said it would take about 5 hours to unload and assemble everything. The truck finally arrived at my new residence at 6:30 PM on Thursday, December 18, 2014. I quickly took photos of the tractor, trailer and as much of the load as I could before any unloading began. They unloaded and began assembling furniture until around midnight. They dismissed the local helpers and spent the night in their truck outside my house. The next morning (12/19/2014) they completed assembling most of the furniture and some other items. Unloading / Household Goods Descriptive Inventory: After a brief wait for local help (4 men), the lead man, his helper and the 4 local men began unloading. The driver slept the entire time the unloading was occurring. The delivery crew lead man did not provide me with Household Goods Descriptive Inventory forms to check off items as they were unloaded. Instead, he simply asked me to direct the movers where to place the household goods. He said that he was behind schedule and needed to get the truck unloaded quickly so that he could get on his way. There was no way I could not have kept up with the rate at which 6 men were unloading my goods. At this point, after a month of sleeping on the floor, I was so glad to finally get my goods delivered, that I complied. They were simply unloading the truck and putting things in the house as fast as they could, wherever there was space. I tried to keep up and direct them, but it just went too fast. There was no attempt to unwrap anything, assemble it or place it. The directive by the lead man was to get the truck unloaded as quickly as possible. Late that night around midnight, unwrapping and assembly started. Although they assembled the furniture, he informed me that they would not assemble the garage shelving, as he said “it takes too long”. I had waited 29 calendar days for my goods to be delivered, with heavy damage and missing items. Damages: The lead man showed me a picture of one of my dining room chairs with a leg that had been completely broken off. He said that he had taken the photo at the warehouse. He wanted me to know that “he” didn’t do it, that it was that way when he picked it up. However, there was a lot of damage that easily became apparent once the furniture was unwrapped. On top of that, one of the dining room legs was broken during assembly at my new residence. I should point out that this is heavy, very expensive furniture. See attached photos. It would take a lot of force to break off the leg of a chair or table, which gives one a perspective as to the care and professionalism provided by the Blue Line movers. When the truck had been unloaded and it was time for the Blue Line crew to leave, the Blue Line lead man produced copies of the Household Goods Descriptive Inventory forms that had been developed at my previous residence during the packing and loading. The Blue Line lead man began to quickly check off every box on the inventory form himself without asking me to verify what was actually unloaded and the condition it was in. As he finished checking off the boxes on each sheet he told me to sign them. I was so overwhelmed and frustrated with the whole ordeal that I didn’t notice the “WARNING” requiring that I count the items and verify the loss or damage, so I simply signed the forms. The Blue Line lead man did not provide me with a copy of those same forms he was to sign as well, so the copies I have are only signed by me. I could not have verified loss, damage, delivery of all items at that point, as everything moved very quickly and my house was a jungle of boxes and other items. Also, many of the damaged items were still in boxes, and I wasn’t sure what was boxed and what was not. For instance, we discovered that many of the “legs” that were listed on the inventory form, were placed in boxes. Fragile items such as lamp stands, glass table tops and pictures were also in boxes, and later discovered to be broken or otherwise damaged. I did note that my 2-wheel dolly (hand truck) that I had at my previous residence was missing. I was afraid it would come up missing which is why I asked about it. The delivery crew told me they had not seen it. I later found out that several other things were missing. Several days later, after I had unpacked all the boxes, I discovered that my gasoline operated weed eater, chain saw, portrait of Marilyn Monroe and other items were missing. Reconciliation: I calculated the cubic foot capacity of a 53’ trailer (53’L x8’W x 10’H) at 4,240 cubic feet. Yet the packing / loading foreman had charged me for 4,825 cubic feet, which could not possibly fit in the truck that delivered my goods. Of course, I had no choice but to pay the new estimated price prior to unloading. In addition, I measured the empty space in the back of the trailer holding extra blankets, hand trucks, etc. This space measured 8 feet (640 cubic feet). One of the local men told me that there was another load on the truck behind mine that took up another 10 feet (800 cubic feet) of truck space. I saw the load but was not allowed to enter the truck to measure it. I’ll take the word of the local man who saw it up close while helping to unload the truck. All considered, a total of 1,440 cubic feet (18’L x 8’W x 10’H) was not used for my load. Therefore, my load would have only taken up roughly 2,800 cubic feet in the 53’ – 4,240 cubic foot trailer. However, before all the misrepresentations occurred, I agreed to the Blue Line price quoted of $13,117.29. In the end, I was actually charged $20,015.20. Therefore, I believe I am entitled to a refund of the overcharge in the amount of $6,897.91 In addition to the refund identified and justified above, I would also like to be reimbursed for damaged and missing goods, as well as a written apology for the complete disregard for my schedule, the attempted theft of my property, the items that are now missing, treating my property so poorly, the lack of professionalism, the non-existent communication / response to my calls and emails after the deposit was paid, and the related mental anguish of dealing with what should have been a professional move. David Harris - 713-234-7777
Review By :
David Harris
Date :
03-02-2015
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Straight Forward Moving
Pleasantly Surprised!
These Guys were marvelous. They worked straight through a long day with only ten minutes break for couple of times. Actually I can’t compliment enough the crews who helped us move. I am grateful for their support. They were quite skilled to carry our stuff through a narrow and curved staircase. And I had no problem with the rate. It was absolutely reasonable. No hidden cost. We had some additional items at the last moment of move day. Their supervisor was extremely nice person. All their employees took the move very personally. Thereby there was no incident throughout the process. Thanks Straight Forward Moving for giving us a great experience.
Pleasantly Surprised!
These Guys were marvelous. They worked straight through a long day with only ten minutes break for couple of times. Actually I can’t compliment enough the crews who helped us move. I am grateful for their support. They were quite skilled to carry our stuff through a narrow and curved staircase. And I had no problem with the rate. It was absolutely reasonable. No hidden cost. We had some additional items at the last moment of move day. Their supervisor was extremely nice person. All their employees took the move very personally. Thereby there was no incident throughout the process. Thanks Straight Forward Moving for giving us a great experience.
Review By :
Roger Brown
Date :
03/29/15
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G8 Van Lines
Great work guys
It was a real deal! All the times they worked politely and with great respect toward our belongings. The guys never wasted our time. It seemed they were well organized, brought everything whatever they needed to pack and move. Most of the time of move day, they spent on ensuring for the safety of my fragile items.G8 van lines packed every item in appropriate boxes. There was no damage. G8 van lines is the best mover I have ever hired. I am very happy to refer them.
Great work guys
It was a real deal! All the times they worked politely and with great respect toward our belongings. The guys never wasted our time. It seemed they were well organized, brought everything whatever they needed to pack and move. Most of the time of move day, they spent on ensuring for the safety of my fragile items.G8 van lines packed every item in appropriate boxes. There was no damage. G8 van lines is the best mover I have ever hired. I am very happy to refer them.
Review By :
Gerald J.
Date :
03/29/15
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United Royal Van Lines
I Pledge To Hire You Guys Always
I have not found a better moving service around than the service you guys rendered. I had a rough experience with my past movers and this made me a little skeptical each time I hired a new moving company. But I must say that these guys rekindled my trust on moving companies with their service. They did a great job throughout the move and ensured that it was perfect. From henceforth, I pledge to go with you guys each time I want to make a move. Thanks for your great and helpful moving service.
I Pledge To Hire You Guys Always
I have not found a better moving service around than the service you guys rendered. I had a rough experience with my past movers and this made me a little skeptical each time I hired a new moving company. But I must say that these guys rekindled my trust on moving companies with their service. They did a great job throughout the move and ensured that it was perfect. From henceforth, I pledge to go with you guys each time I want to make a move. Thanks for your great and helpful moving service.
Review By :
Robert Gates
Date :
03/29/15
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Interstate Relocation Systems
I was proved wrong
To be honest, I was not for Interstate Relocation Systems when I first heard about. I had not known anything about them so I had no reason to support them. My husband insisted on hiring them out and there wasn’t an option left, in the long run. They came and did the work. Everything changed right from the moment they set foot in our compound. They were so psyched up with the work and the sense of motivation they had enabled them do the job within such a short time. Before I knew it, I was comfortably settled in my new condo in Alabama.
I was proved wrong
To be honest, I was not for Interstate Relocation Systems when I first heard about. I had not known anything about them so I had no reason to support them. My husband insisted on hiring them out and there wasn’t an option left, in the long run. They came and did the work. Everything changed right from the moment they set foot in our compound. They were so psyched up with the work and the sense of motivation they had enabled them do the job within such a short time. Before I knew it, I was comfortably settled in my new condo in Alabama.
Review By :
Chuck Phoenix
Date :
03/29/15
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G8 Van Lines
Highly recommended
I had recently moved for my job. It was a move from Miami, FL to St. Louis, MO. We have two little kids, my son is 4 and my daughter is just 9 months. I didn’t want to take any extra hassle as I was moving with my babies. One of my relative recommended G8 van lines as they got a great service from them last year. The crews were quick and perfect in packing and grabbing boxes. The way they handled my old heavy furniture and other stuffs, it looked so easy. Our sale rep went through the paperwork with me very thoroughly to make sure I knew exactly how much the whole process would cost me and what I was going to pay for detail and care with my possessions definitely won them points. I would definitely recommend them to anyone.
Highly recommended
I had recently moved for my job. It was a move from Miami, FL to St. Louis, MO. We have two little kids, my son is 4 and my daughter is just 9 months. I didn’t want to take any extra hassle as I was moving with my babies. One of my relative recommended G8 van lines as they got a great service from them last year. The crews were quick and perfect in packing and grabbing boxes. The way they handled my old heavy furniture and other stuffs, it looked so easy. Our sale rep went through the paperwork with me very thoroughly to make sure I knew exactly how much the whole process would cost me and what I was going to pay for detail and care with my possessions definitely won them points. I would definitely recommend them to anyone.
Review By :
Juan
Date :
03/28/15
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USB Movers Inc
USE USB MOVERS
I had a move today with USB Mover's They came at 6AM and started my moved! Johnny the head mover was very polite and professional i would highly recommend him to any one moving they moved me into my new home in five hours and i only paid $785, thanks Stephanie for being very helpful don't forget to find me some friends in the silver spring area lol!! Use this company good people.
USE USB MOVERS
I had a move today with USB Mover's They came at 6AM and started my moved! Johnny the head mover was very polite and professional i would highly recommend him to any one moving they moved me into my new home in five hours and i only paid $785, thanks Stephanie for being very helpful don't forget to find me some friends in the silver spring area lol!! Use this company good people.
Review By :
Keisha Saravia
Date :
03/28/15
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United Royal Van Lines
Fantastic encounter
It was a fantastic experience, I must admit. Everyone saw it, not only me. United Royal Van Lines staged a spectacular performance when they came over to my former residential house to conduct movement services. It is like they had rehearsed the whole thing. How they moved everything so fast and yet so diligently remains something, I will keep wondering for the rest of my life. They were fast and they did it passionately. It was like their life depended on it. It is with the same passion that I love their reliable relocation company. Keep it up guys!
Fantastic encounter
It was a fantastic experience, I must admit. Everyone saw it, not only me. United Royal Van Lines staged a spectacular performance when they came over to my former residential house to conduct movement services. It is like they had rehearsed the whole thing. How they moved everything so fast and yet so diligently remains something, I will keep wondering for the rest of my life. They were fast and they did it passionately. It was like their life depended on it. It is with the same passion that I love their reliable relocation company. Keep it up guys!
Review By :
Ted Barias
Date :
03/28/15
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Interstate Relocation Systems
It was all different
It is never that easy trusting strangers with your property; not the valuable ones. That has always been my problem. It has made it so difficult in the past hiring out relocation companies because of this. My experience with Interstate Relocation Systems however gave me an assurance that there wasn’t any need to panic. They not only handled my properties with uttermost care during the relocation to North Carolina but also ensured that not a single one of them got lost in the process. Everything was intact and I was so happy I had finally landed on a good deal.
It was all different
It is never that easy trusting strangers with your property; not the valuable ones. That has always been my problem. It has made it so difficult in the past hiring out relocation companies because of this. My experience with Interstate Relocation Systems however gave me an assurance that there wasn’t any need to panic. They not only handled my properties with uttermost care during the relocation to North Carolina but also ensured that not a single one of them got lost in the process. Everything was intact and I was so happy I had finally landed on a good deal.
Review By :
Jeff Ridzon
Date :
03/28/15
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G8 Van Lines
Great job
I am really very happy with the service that I received from G8 van lines. I used them for a move. Though I was not a very big move but they have showed me what they were capable of. Movers came on time and began the work straightaway. They had a plan about the move and managed the move in a very professional way. Actually they completed my move before the scheduled time and charged me fewer than the original quote. Nothing was missing or stolen. I loved to see their professionalism and care for my belongings. In my opinion they are the real moving heroes. I must thank the movers for providing me a problem free and smooth move.
Great job
I am really very happy with the service that I received from G8 van lines. I used them for a move. Though I was not a very big move but they have showed me what they were capable of. Movers came on time and began the work straightaway. They had a plan about the move and managed the move in a very professional way. Actually they completed my move before the scheduled time and charged me fewer than the original quote. Nothing was missing or stolen. I loved to see their professionalism and care for my belongings. In my opinion they are the real moving heroes. I must thank the movers for providing me a problem free and smooth move.
Review By :
Carlos
Date :
03/27/15
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USB Movers Inc
Good job
the dispatcher Stephanie really came through for me i was hearing high prices from every company she called and offered me $99.00 per hour and a crew of 2 men Johnny the foreman was very energetic the whole time and have alot of strength for his size these guys really got the job done> I would recommend them to everyone i know much appreciation !
Good job
the dispatcher Stephanie really came through for me i was hearing high prices from every company she called and offered me $99.00 per hour and a crew of 2 men Johnny the foreman was very energetic the whole time and have alot of strength for his size these guys really got the job done> I would recommend them to everyone i know much appreciation !
Review By :
Jonathan Tilman
Date :
03/27/15
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Armstrong Relocation-MS
great mover
great mover, moved me twice, both local and long distance would use them again. the packers were awesome as well as the driver Andra and crew
great mover
great mover, moved me twice, both local and long distance would use them again. the packers were awesome as well as the driver Andra and crew
Review By :
Tanya
Date :
03/27/15
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National Relocation Solutions
Would recommend to anyone
We are very pleased that we enlisted the services of two National Relocation Solutions. We were very pleased with the workers who seemed to be very concerned that they were doing a good job for us. I felt they went above and beyond. I have hired movers in the past that did not come close to the service I was provided by National Relocation Solutions. I will certainly recommend you if I am given the opportunity.
Would recommend to anyone
We are very pleased that we enlisted the services of two National Relocation Solutions. We were very pleased with the workers who seemed to be very concerned that they were doing a good job for us. I felt they went above and beyond. I have hired movers in the past that did not come close to the service I was provided by National Relocation Solutions. I will certainly recommend you if I am given the opportunity.
Review By :
Greg Eckert
Date :
03/27/15
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Comment :
USB Movers Inc
great job
I called in a spoke to Stephanie who was very helpful she went through all the details with me of what i would need for my move in February. Stephanie estimated me a total of 5 hours for the guys to come out and move my things at $139 Per Hour lowest I heard all day! so five hours it was Johnny and the gang came and moved everything nothing was damaged all of the guys were working and to top it off i only paid $695 for everything! I would highly recommend USB Movers Inc. to anyone
great job
I called in a spoke to Stephanie who was very helpful she went through all the details with me of what i would need for my move in February. Stephanie estimated me a total of 5 hours for the guys to come out and move my things at $139 Per Hour lowest I heard all day! so five hours it was Johnny and the gang came and moved everything nothing was damaged all of the guys were working and to top it off i only paid $695 for everything! I would highly recommend USB Movers Inc. to anyone
Review By :
Mr. Mark McKelly
Date :
03/27/15
Rating :
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