Review :
We recently used USB Movers and Storage for our move. I was extremely disappointed with our experience. While they ultimately completed the job and moved our furniture and contents, it was definitely not done without damage and headaches. Knowing that their initial quote over the phone would be a low-ball offer, we requested an on-site visit to get a more accurate quote.They claimed they couldn't but would guarantee a price ceiling that we were satisfied with. However, come moving day, it seemed our sales agent Barry, did not communicate half of what the representative saw at our on-site visit. The movers didn't even know we had stairs at our new location even though I repeatedly told the sales agent we did. Throughout the move they said they would have to charge us additional for this and for that which ultimately was going to add hundreds of dollars to our initial quote. After some debate we settled on an increase of $150 over our initial quote. This was done mostly because we felt bad that the actual movers (who are doing the back-breaking work) weren't notified about certain characteristics of our new property. Now I don't know if this is standard moving practice, but we had three movers taking furniture/contents out of the old apartment and only two on the other side for the move in. Maybe this is a tactic to increase the overall time it takes to complete the move therefore giving them a reason to charge us more? However, what I was most disappointed with was the un-repairable damage done to a piece of our furniture. This was a dresser that was in the family for years and the huge chunks of wood that were chipped off will never allow it to be restored to its initial condition. Their insurance policy is the standard commercial "$.60/lb” so even if we said the dresser weighs 100 lbs, the most we would receive would be $60. After submitting a claim to their support team and leaving several messages, I finally heard back that they would be unable to grant my clai