Description
Reviews
BestWay Moving is a professional relocation company offering experienced and reliable moving and storage services to consumers and businesses. Moving can be a complicated and stressful process, that is why we create the most organized and professional moving service for our clients while providing them with excellent customer care. BestWay Moving delivers innovative and professional relocation services to a wide range of customers, providing unparalleled reliability and service that takes the stress out of moving – anyone, anytime, anywhere. At BestWay Moving we designed a unique relocation process which meets the specific needs of each move. The goal of the company has always been to provide full-service moving by the greatest team of movers ever assembled, with outstanding customer service and the mission of making every customer a customer for life.
Additional Info| USDOT # | 1788575 |
| MC # | MC-651519 |
| Payment Options | N/A |
| Membership | AMSA |
| Established Year | 6/1/2008 |
| Insurance | |
| Agent | N/A |
| Hours of Operation | N/A |
| Insurance Required? | Required: $750,000 |
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Customer Name : Jay Dowling
Posted at December 22nd, 2012 11::12Subject :Excellent.
Comment : I was thinking about hiring professional movers but wasn't able to make up my mind. Many people talk about their bitter experiences with professional movers. However there are times when you have to hire professional movers as you cannot move all of your belongings on your own. So I decided to review the clients comments and found out that Bestway Moving LLC has a good reputation. Therefore, I called them and after hearing their quote I decided to hire them. They did the actual moving job very well. They were on time, meticulous with packing and moving and finally delivered the stuff on time. Overall, I would say this is a great company doing a world class job.
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Customer Name : Michael Holding
Posted at December 13th, 2012 02::12Subject :One of the finest in business
Comment : I paid a very competitive amount and got the best possible move from these movers. I used them for my move yesterday, which was a 3 bed room apartment move and they had to pack, move and store everything at the designated place within the given time and budget and the movers did exceptionally well to fulfill all my requirements. They showed why they are rated as one of the finest in business.
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Customer Name : Brett F.
Posted at December 6th, 2021 07::12Subject :good service
Comment : This was my first experience using a moving company and thankfully it went off without any problems what so ever. I called, researched and requested estimates from five or more companies. Best Way was much cheaper and unlike the others they included a one month storage in their price, this was great for my 2300 mile move (outside the Metropolitan area). Jerry my "personal relocation consultant" was very courteous and always a phone call away. The movers were very efficient, personable and patient with all my specific request. Last but not least not one item was damaged (after being in storage for almost a month), their packing standers are superb especially for precious items. Give them a try you will not be disappointed (just in case have some cold water on hand for those hard working guys)! :)
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Customer Name : Arya Sah
Posted at December 3rd, 2012 10::12Subject :What an experience!
Comment : I hardly relocate but sometimes it becomes essential. Day before yesterday I shifted to a new house with my family. I relocated after 12 years! So, I did not know which company to use for the purpose. Then my cousin gave me their number and recommended their name to me. So, I called them and felt really good to talk with their sales rep. He submitted a moving plan based on my needs and also offered a very reasonable price. I hired Bestway Moving LLC for the move and they too provided the best possible service. Movers came on time, did follow the checklist properly and completed the move within the allotted time. I checked the inventory and surprised to see everything in one piece and without any damage. I thank the movers for a wonderful effort.
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Customer Name : Michael Marshal
Posted at November 25th, 2012 10::11Subject :They made us happy
Comment : I was worried about moving again as I had a terrible experience in last year. But this time Bestway Moving LLC gave me a smooth moving experience. The crew and the sales guy were great to work with, they made detail analysis before move, came earlier, worked promptly, wrapping was done in a nice way. In road they always navigated unexpected traffic to reach the destination on time. Again they did a great job while unboxing and organizing products in destination. Furthermore, while checking inventory, I found everything is ok and without any damage. We are really happy to them.
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Customer Name : John Marshall
Posted at November 23rd, 2012 02::11Subject :Salute to these fine movers
Comment : I will again use them as I found only them who know how to satisfy a customer, how to read the expectations of customer through customer desired service. They don't follow the rule …one size fits all¯ rather they follow different strategy for different customers. Salute to the guys.
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Customer Name : Anthony Silvestro
Posted at November 21st, 2012 10::11Subject :They know how to treat the customers
Comment : While talking about Bestway Moving LLC I have to say that they know how to treat their customers. This is a rare quality among the movers. When I decided to use them I was almost sure that they are going to provide me the best service because my friend is their regular customer and he spoke very about them. At the beginning their sales person offered me a very eye catching deal then the 3 movers did the rest. They came on time with a van, which was in great condition. Then they packed my belongings with great care and then moved and stored in the new location. During the whole move, they were focused and they had the capabilities to manage they move without a single mistake. It was a CLASSY performance by them. I am really happy and I would use them again in future.
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Customer Name : Nikki Diunte
Posted at November 18th, 2012 10::11Subject :Just got a perfect move
Comment : Few days ago I got a perfect move. It's more than perfect!!! I never thought I would experience such move in my life. The workers came on time; wrapped everything accurately, even they provided extra care on the fragile items; reached the destination on time and arranged the products like an interior designer. Beside this they did some extra: providing chocolate to my kids, taking care of my pets. Wow! Really unimaginable. I am gladly recommending them.
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Customer Name : Steve
Posted at November 15th, 2023 08::11Subject :Completely Untrustworthy And Unprofessional!
Comment : Mr. Jerry Margolin, Bestways Sales Manager: the master of delay and obfuscation, with a total disregard for his customers satisfaction. He is a scallywag, a scoundrel, a miscreant, and rapscallion. He is like a villain in a Dickens novel, and totally lacking in professionalism. He and his company have not even a modicum of care or concern for their clients. An utter lack of communication is also evident. Like many other people who have posted comments about Bestway, I too have been completely disappointed with this company. They have no credibility. They utterly do not stand behind their service. I would strongly urge anyone who is looking for movers to hire someone else. I signed a contract for $2,404.58 with Bestway Moving to ship my household items from Virginia to California on May 15, 2013, with the shipment arriving on June 2, 2013. I didnot have much, just a bed, bedroom furniture, and boxes mostly. Upon inspection, I noticed several issues: 1) The bed frame for the queen-sized bed was missing and never delivered. 2) The box spring for the mattress had many dark, greasy stains, and one corner of the box spring was bent. How could dark stains appear on a box spring, when it was completely wrapped in plastic for protection? Why did someone apparently un-wrap it during the move then re-wrap it? 3) A book case was damaged, and a shelf from the bookcase was missing and never delivered. 4) A vacuum cleaner that was shipped was never delivered. Perhaps worst of all, nearly all the 40 or so boxes that were shipped had been opened, re-boxed, and then delivered in a water-logged condition, with severe water damage. These boxes contained clothes, books, personal items, kitchen items, bedding, etc. that were utterly ruined. There was dirt, leaves, grass and mold and mildew on many of the clothes. The boxes also had a moldy smell. It was utterly disgusting and unbelievable to have these worldly possessions treated with such carelessness and delivered in such a deplorable condition. Nearly everything had to be tossed. It was as if I had paid Bestway the full contract price of $2,404.58 to destroy these items. If I wanted my household goods destroyed, I could have done it myself for free without being ripped-off by Bestway and Mr. Margolin. Again, I repeat: DO NOT USE THIS COMPANY! THEY WILL RIP YOU OFF!! As bad as that experience was, what followed has in many ways been worse. Despite numerous phone calls and emails to Mr. Jerry Margolin, Sales Manager at Bestway, no explanation for what happened during the move, nor any refund or restitution, was provided by Mr. Margolin despite repeated requests. Mr. Margolin is utterly useless when it comes to providing customer service. Be assured, he is quite happy to take your money when you pay for a move, but when it comes to service after the contract has been signed and the money is in his pocket, he only knows how to stall, stall, and stall again and offer no credible explanation or assist with customer questions or help expedite requests for refunds. Mr. Margolin is scheming, manipulative, relishes control, and seems to gleefully enjoy misappropriating money paid to him for a service that was extraordinarily poorly delivered. As proof of that statement, here is what happened after I received the household items that mostly had to be thrown away, due to the utter incompetence of his company. First (and this is perhaps the most galling and disappointing of all) I simply asked Mr. Margolin for an explanation of what exactly happened during the move that caused my items to arrive in such a deplorable condition, with nearly everything water-logged, destroyed, and unusable. He will not and did not provide an explanation or even attempt to find out what happened. His attitude is simply one of I dont care now that I have your money. I have moved numerous times before and know boxes and the like can get dinged-up, etc. but this was far beyond anything I have ever experienced. Second, I immediately filed an insurance claim, and included approximately 90 pictures of the damaged goods to Bestway, asking for a refund of $345, based on the standard insurance offered by moving companies, at $0.60 per pound shipped. I submitted this claim on about June 5th 2013. More than two months later, I still have not received a refund or any indication of when the money will be refunded. Yes, the insurance claim form says it may take longer than 30 days, I was aware of that. I had no problem with that. But I should not have to wait more than 60 days for a refund, or to at least receive an indication of when the insurance claim refund will be forthcoming. This is an example of Bestways incredibly poor service and total lack of customer care. Third, due to the deplorable and incredibly poor service I received from Bestway, I also wrote an email, asking for a refund of two-thirds of the total contract price of $2,404, or a refund of $1,611. This seemed reasonable to me, as nearly everything was destroyed or rendered useless upon delivery. While $1,611 would in no way compensate for the market value replacement cost of the items that were damaged beyond repair, it would have provided me with the necessary satisfaction of knowing Mr. Margolin and Bestway stand behind their service and the value of their reputation. It is obvious now they do not value their reputation; they seem to gleefully delight in ripping people off, and ensuring their customers stay unhappy. I would have also listened to a counteroffer, and perhaps have settled for less, but none was forthcoming, until approximately a week ago when I sent an email to Mr. Margolin, stating if I did not have a satisfactory resolution to these long outstanding issues within 24 hours, after waiting two months with no relief or explanation from him or his company, I would be pursing relief through the BBB, the Federal Motor Carrier Safety Administration, and the Maryland Attorney Generals office to file a consumer complaint, as outlined below. Only then, did I receive a phone call from someone at Bestway named Eugen who offered to settle with us for $500, which is only $155 more than what I am entitled to as a refund under the insurance claim I filed. In other words, the insurance company would have paid $345 of the total offer of $500. Given the damages and losses I suffered, I rejected this low-ball offer. I made a counter proposal and offered to reduce my request from $1,611, or two-thirds of the total contract price of $2,404 to $1,202, or one-half of the contract price, representing a reduction of $409, which seemed very generous on my part. I gave Bestway 24 hours to think about it and come back to me with an answer. Accepting a low-ball offer of $500 would have been the equivalent of accepting twenty-one cents on the dollar, not even one-fourth of the contract price. Since only $155 would come out of Bestways pocket, with the remainder being paid by the insurance company, it means Bestway is trying to settle for six cents on the dollar ($155 divided by $2,404.) That seems to be a ridiculously low amount, given the damage that I suffered and the total lack of professionalism and assistance I received from Bestway. The next day, Bestway raised their offer to $600. Again, that is totally unacceptable, and is really a kind of slap in the face. Of course, I rejected that offer and will now take pursue other avenues to procure some satisfaction. Be assured, I have taken the following steps: 1) Contacted the Maryland Attorney Generals office to file a consumer complaint. 2) Contacted the Better Business Bureau of which Bestway is a member to also file a complaint. 3)Contacted the U.S. Department of Transportations Federal Motor Carrier Safety Administration to file a complaint. 4) Naturally, I will be posting these comments on this moving website and other moving websites to discourage others from using this company. Most assuredly, you, the reader of these comments will likely be ripped-off if you use Bestway. If you do use Bestway, and they damage your goods, (which is extraordinarily likely) and you cannot reach a satisfactory conclusion to having your money stolen, you are permitted to demand arbitration for an interstate move under the Federal Motor Carrier Safety Administration (FMCSA) laws. You can find a sample letter to send to Bestway here: http://www.michaelgarcialaw.com/Moving-company-sample-demand-for-arbitration-letter.html. You can also contact and file a complaint against with the FMCSA by filing your compliant here: http://nccdb.fmcsa.dot.gov/ DO NOT USE BESTWAY MOVING. THE ONLY GUARANTEE THEY CAN OFFER IS TO TAKE YOUR MONEY AND UTTERLY DESTROY AND DAMAGE YOUR GOODS.
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Customer Name : Brett F.
Posted at November 15th, 2021 04::11Subject :good company
Comment : This was my first experience using a moving company and thankfully it went off without any problems what so ever. I called, researched and requested estimates from five or more companies. Best Way was much cheaper and unlike the others they included a one month storage in their price, this was great for my 2300 mile move (outside the Metropolitan area). Jerry my "personal relocation consultant" was very courteous and always a phone call away. The movers were very efficient, personable and patient with all my specific request. Last but not least not one item was damaged (after being in storage for almost a month), their packing standers are superb especially for precious items. Give them a try you will not be disappointed (just in case have some cold water on hand for those hard working guys)! :)
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Customer Name : Mary
Posted at September 19th, 2013 17::09Subject :Dishonest movers
Comment : Bestway still has not honored their contract. They delivered damages property to my home and then left without ever reassembling the furniture they took apart. Horrible people, Horrible company.
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Customer Name : Kayla D.
Posted at September 2nd, 2022 04::09Subject :Scheduling was also very easy and flexible. Definitely recommend.
Comment : Bestway was awesome! My greatest moving experience yet! Although I have only moved one other time as an adult. Uri and Max (not sure if I am spelling it right) did the job in less time than 2 guys and a truck and they had more stuff to move and we stopped at goodwill to make a donation. My customer service rep Marc was also great, I just would have liked a touch base call on friday. it would have just soothed my pre moving jitters. I thought they were polite, nice, courteous, professional, and fast. Use them, u won not regret it! (I used a yelp deal btw)
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Customer Name : Steve C.
Posted at August 12th, 2013 12::08Subject :Terrible Company
Comment : Mr. Jerry Margolin, Bestway's Sales Manager: the master of delay and obfuscation, with a total disregard for his customers satisfaction. He is a scallywag, a scoundrel, a miscreant, and rapscallion. He and his company have not even a modicum of care or concern for their clients. I signed a contract for $2,404.58 with Bestway Moving to ship my household items from Virginia to California on May 15, 2013, with the shipment arriving on June 2, 2013. I didnt have much, just a bed, bedroom furniture, and boxes mostly. Upon delivery, I noticed my bed frame was missing and never delivered. My box spring had many dark, greasy stains. One corner of the box spring was bent. A book case was damaged and a vacuum cleaner was never delivered. Perhaps worst of all, nearly all the 40 or so boxes that were shipped had been opened, re-boxed, and then delivered in a water-logged condition, with severe water damage. These boxes contained clothes, books, personal items, kitchen items, bedding,
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Customer Name : Chika Barnhizer
Posted at July 7th, 2013 08::07Subject :They kept my faith on them
Comment : I hired Bestway Moving LLC with high hopes. I heard a lot about Bestway Moving LLC form my uncle and also saw some good reviews about them in many websites. When I called and spoke with their sales rep, he never tried to push me to hire them, never asked for any huge amount as advance. Actually they asked for a very reasonable price and I felt that these guys know their job. I was right. Movers of Bestway Moving LLC were excellent from the beginning till the end. They were flawless, focused, calm and cool. It was great to see the inventory in great condition after the move. I thank them for a timely, affordable and error free move.
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Customer Name : Hunter Gardner
Posted at July 4th, 2013 10::07Subject :Just loved their service
Comment : I hired Bestway Moving LLC last week for a 3 bed room apartment move. It proved to be a great decision using Bestway Moving LLC. Their movers are highly trained, skilled, efficient, punctual, committed and friendly. Though there were many obstacles but still they managed to deliver me the best move of my life. Nothing went wrong. Everything went according to the plan; they followed the checklist perfectly and stunned me with their outstanding service. I am also very happy with their price and I do want to thank Bestway Moving LLC for not showing up any hidden costs.
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Customer Name : Christopher Rill
Posted at June 22nd, 2013 10::06Subject :Hats off!
Comment : I salute these movers for their brilliance and ability to manage the pressure. Though it was a straight forward move but they had to keep their focus and they had to manage my super restless kid and pets. I know that managing a pet and a very wicked kid is always difficult but the movers somehow made friendship with them and maintained a relaxing environment throughout the move. As a result we got a very neat, smooth, stress free, timely and an affordable move.
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Customer Name : Michael Lamb
Posted at June 18th, 2013 10::06Subject :They truly deserve this recommendation
Comment : I am very impressed with the performance of the movers of Bestway Moving LLC. I used them day before yesterday for a move they were able to deliver everything that I was looking for. I am not an easy person to impress but they managed to impress me a lot because they were fantastic and equally committed. I am going to recommend Bestway Moving LLC for sure.
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Customer Name : Adam Bass
Posted at June 17th, 2013 09::06Subject :I never felt the move!
Comment : Movers were so efficient that I did not even bother to watch them. I was relaxing all day long and they were taking care of my move. Actually I did not even feel that I am moving to another apartment. They were extremely smooth, neat and efficient. When they asked me to check the inventory, I saw all my stuffs in one piece and without any kind of damage! I know I am sounding unbelievable but this is the fact.
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Customer Name : David Addison
Posted at June 16th, 2013 10::06Subject :Bestway Moving LLC was outstanding
Comment : When I was talking with their sales guy over the phone I was getting a positive vive. That guy never let me feel that they won't be able to deliver nothing less than a perfect move. Luckily that happened. From the start till the end everything was picture perfect. Packing, moving or storing everything was spotless. These movers are highly trained, committed, and punctual, result oriented and very friendly individuals. They know the tricks of a successful relocation and they are cheap considering other movers. I am thankful to the movers of Bestway Moving LLC for an outstanding effort.
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Customer Name : Austin Hanover
Posted at May 27th, 2013 09::05Subject :I am one of their satisfied clients
Comment : I wish I could have rated them as a 10 star company because they are twice better than a 5 star ranked company. I did use professional movers several times before. So, now I have the ability to make comments about any movers. After receiving their wonderful service I had no other alternative but to recommend them. They have the greatest combination of efficient movers, brilliant sales persons, great vans and commitment. I have never witnessed such rare blend of talent, skill, speed and commitment. These movers are ready to handle any kind of move and most importantly they are always striving to please their clients.
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