IF I COULD PUT NO STARS I WOULD! DO NOT USE THIS COMPANY!!!
Sales rep Leo, quoted $3200 job ended up $7200, destroyed many items in my move, customer service refused to let me speak with supervisor, movers rude
Spoke with Leo at US Relocation Systems. He quoted me the job would be $3200. Movers came to my apartment in TN on 11/10/2015- I took the day off as they were to be there between 10-2pm. They didn't show until 630pm and ended up staying until 1am! They were very slow, hardly spoke English, when I asked them not to pack my rug into boxes they refused and continued to do so. Two of the movers didn't speak English at all. After everything was loaded up at 1am, the driver told me my move was $7200!!! They had charged me for boxes and labor and tape for things I specifically asked them not to do! I, being a single mother, said there is no way I can pay that. He said they could unload the truck but that would still cost me labor and I would be out thousands of dollars and I would have to pay by cash. I tried to call customer service but they were closed. Over the course of the next two weeks I called repeatedly and was continually told my case was being worked and they would not "bother their supervisor" as she was working on it. I still to this day have not received a call back. Being that I couldn't change my shipment date as I was leaving, I continued with the move and had to get a loan. Was told my items would be at my new location in Puyallup, Wa in a week... 23 days later and lots of calls, complaints, and 4 times of them telling me it was comming in three more days... The day before they arrived they told me if I did not take off of work and be avail on their schedule it was going to cost me more. Upon arrival, they refused to set my beds back up as was on our contract, after 45mins of arguing they finally did put my beds together halfway. They left many boxes outside my home. When going through my boxes many items were broken and lots damaged with mold inside the boxes. I have complained and was told I must file a claim with the $0.60 per pound insurance that is on the contract. I feel they deliberately made my shipment take longer to get to me since I had complaints from the get go. One time I was able to get a hold of a driver and my stuff was in Maryland which is the opposite direction from TN to WA. One of the items in my shipment was a platform bed. When they took it on the original truck it was the platform intact and they just took the legs off. Upon arrival the platform was literally cut in half.. screw cut and stuck inside the wood! the platform top carpet was ripped off and screws and nails were sticking out all over. The delivery driver actually got cut on one of these nails! I have never had a move where me or my items were mistreated to this extent.
My two children and I were forced to sleep on the floor for weeks as they kept telling me my stuff would be there in three days.
WORST COMPANY EVER!