Description
Reviews
Situated in Rockville, Maryland, Excalibur Moving and Storage is a full-service moving company specializing in local and long-distance moves. Backed by more than 10 years of experience, irrespective of the move type, you can get to have a professional packing program in addition along with the moving service that will help for a safest relocation. Be it a commercial or residential move, you can expect to have a stress-free moving service that will stand long. Having said that, every moving team is backed up with 5 years of personal experience in the business which help and reflect in the transition!
Additional Info| USDOT # | 2131975 |
| MC # | MC-742546 |
| Payment Options | VISA, MASTER CARD, AMEX & CASH |
| Membership | N/A |
| Established Year | 1/1/2009 |
| Insurance | |
| Agent | N/A |
| Hours of Operation | 24/7 |
| Insurance Required? | Required: $750,000 |
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Customer Name : damon
Posted at November 8th, 2012 07::11Subject :great company to move with
Comment : I was recommend by a friend to this company for my move in March of 2012. My wife is very picky every time we've moved in the past, due to inconsistencies we've had to deal with by moving companies. like I said we were recommend so we decided to go ahead and use the company, and the job was completed very nicely and we have really no complaints. The guys were on time, professional and very efficient. We didn't have any issues with damages or disputes about the cost of our move. Everything was explained to us before hand and it went very smoothly. I highly recommend this company, if your looking for a good mover, who will pay attention when your telling them to do something and they provided great service to my family. I was very pleased with the staff and I will use them again when I need to move.
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Customer Name : Patricia
Posted at October 10th, 2017 14::10Subject :Top Notch Moving Services
Comment : very good customer service. People in the office were polite and responsive, the movers were fantastic. I moved a lot over the years and this move one of the top 3 moves i experienced. Thank you Excalibur Moving and Storage
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Customer Name : john s
Posted at October 10th, 2012 09::10Subject :great companyAA
Comment : Excalibur movers are the best COMPANY EVER! I have moved so many times in my life that I was used to have a bad service and pay extra money for unjustified fees, so when I moved with Excalibur I was ready for it. Instead, I found myself dealing with polite movers, ready to help me packing the last stuff I couldn't pack myself and working hard to finish the job as soon as they could. I paid for 7 hours exactly for my 2 very large bedroom apartment and I was very happy with the service I received. Highly recommended!
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Customer Name : lara s
Posted at September 27th, 2013 15::09Subject :BEST MOVERS EVER !!
Comment : I had a great experience with Excalibur. They were my movers this past week and they delivered more than I expected. The men that helped to move my things were very nice and put everything in the truck for me. I ve have never hired movers before so I was nervous at first. The sales rep was nice and suggested I use the full packing service. They wrapped my furniture and stuff that I had no idea needed to be packed for me. I m glad they did because a lot of those things were fragile and hard to replace. I highly recommend them and for sure will use them if I need to move again.
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Customer Name : TOWNSEND MILLIGAN
Posted at July 19th, 2017 18::07Subject :Moving
Comment : This is by far the worst experience I have ever had in my 20 years of moving!!! I saw the good reviews online and decided to use this company. HUGE MISTAKE! I moved from a 2 bedroom apartment to a townhome on 7/17/2017. I requested Excalibur pack 2 closets, 2 bathrooms and the kitchen. They quoted me an estimate of 4 hours for the move factoring in I was moving a mile down the road. The weekend leading up to the move I packed the second closet and the second bathroom so when the mover showed up all they had to do was pack 1 bathroom, 1 closet and the kitchen. Throughout the entirety of the move I had many problems with the company. 1. It took the movers 4 ½ HOURS just to pack a 2 bedroom apartment. 2. The movers were talking on their phones and moving slowly the entire move. 3. After telling them what to pack, the movers still didn’t pack any of my bath towels not did they pack everything in the backroom i.e. body wash and shower curtains. 4. I called the office 4 times to complain at the beginning of the move and there was no answer, so I left a message. 5. Autumn called me back and said that a supervisor would give me a call back to speak with me about my issues. NO ONE CALLED ME BACK. 6. En route to the destination the movers asked me could they stop at 7 Eleven. The answer was NO because they were still on the clock and had taken long enough to pack. 7. Upon unloading the movers seemed to damage every wall they were in proximity to. 8. I saw a light on in one of my bathrooms so I opened the door to turn it off and one of the movers is TAKING A P***!!! Essentially, no I’m paying for a 3 man crew when only 2 men are working. 9. The move ended up taking over 6 hours for a grand total of $919.00!!!! After all of this I was fed up so I called the office again, since no one had called me back in reference to my complaints. I spoke with the owner Eli and I expressed all of the issues listed above. He had an excuse for everything and did not take responsibility for the actions of his employees. He then told me that I did not know how to read my contract and I could either pay or he would take the rest of my belongings that were still in the truck. He also told me I was lucky I was getting the 5% military discount and he was going take away the military discount if I didn’t pay immediately. Excalibur is by far THE WORST MOVING COMPANY I have every dealt with. I will tell everyone I know to never use this company. COMPLETE UNPROFESSIONALISM from top to bottom!!!
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Customer Name : Lynnette Dodson
Posted at July 12th, 2012 11::07Subject :Bait and switch
Comment : First off, this company is a bait and switch to the 100th power. Allisa Smith is very effective at BS-ing her way through and getting you to sign a contract. She and I talked EXTENSIVELY about what items needed to be wrapped and what items the movers would put a blanket on, etc. But when the movers showed up, it seems that all of that went out the window. They wanted to "wrap" everything - and i mean everything that i hadeven stuff that was already wrapped. I made sure to wrap my mirrors, I purchased my own mattress covers - this was unacceptable to them, they wanted to wrap it themselves. I was told that everything that was boxed would be acceptable, this too was untrue. The movers told me that anything already packed in boxes would not be insured on the truck because they did not pack the boxes themselves. This is where you should be aware of the many hidden charges they will get you with. This was such a horrible experience from the first moment Nose' (or whatever the 't
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Customer Name : Mickey Burdette
Posted at June 4th, 2019 07::06Subject :Crooks
Comment : They stole a $160 bottle of unopened Chanel cologne from me. They removed the bottle from the unopened package, then put the empty package back into the storage container. The one mover made several comments about my colognes, and even mentioned how good one of them smelled. Then, when I found the empty box a few days later while unpacking, I was told the movers do not go through our stuff. Clearly he did since he mentioned how nice one of them smelled. For compensation I was offered $20 from Eli, or was told I could call the police. Worst customer service experience I may have ever had. I even tipped the movers over $150. I had a friend who was about to use them, but because of my bad experience is using another company. Glad I caught it in time before they had their items stolen as well.
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Customer Name : Donald Watson
Posted at May 21st, 2012 09::05Subject :I don't have no complaints
Comment : We have moved several times over the last 3 years and this experience was the best for us. We hired them to move our 3br 2ba from Bethesda to Fairfax. The guys were greatthey showed up on time, were very professional and we didn't have any trouble or complaints with these guys. The cost was of our move was what we were expecting to pay, so overall we had a good experience with this company and I highly recommend this company to my family, friends or anyone looking for a good moving company.
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Customer Name : elice
Posted at January 23rd, 2013 12::01Subject :GREAT SERVICE !!!! A
Comment : Excalibur Moving and Storage was a great experience, one again. This is the second time I have used them. In 30 years, I have moved several times from small jobs in apartments to big ones, across the country, and they have been the best, by far. They were reliable, personable, considerate, and very fairly priced. I would highly recommend using them.
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