Description
Reviews
Situated in Rockville, Maryland, Excalibur Moving and Storage is a full-service moving company specializing in local and long-distance moves. Backed by more than 10 years of experience, irrespective of the move type, you can get to have a professional packing program in addition along with the moving service that will help for a safest relocation. Be it a commercial or residential move, you can expect to have a stress-free moving service that will stand long. Having said that, every moving team is backed up with 5 years of personal experience in the business which help and reflect in the transition!
Additional Info| USDOT # | 2131975 |
| MC # | MC-742546 |
| Payment Options | VISA, MASTER CARD, AMEX & CASH |
| Membership | N/A |
| Established Year | 1/1/2009 |
| Insurance | |
| Agent | N/A |
| Hours of Operation | 24/7 |
| Insurance Required? | Required: $750,000 |
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Customer Name : TOWNSEND MILLIGAN
Posted at July 19th, 2017 18::07Subject :Moving
Comment : This is by far the worst experience I have ever had in my 20 years of moving!!! I saw the good reviews online and decided to use this company. HUGE MISTAKE! I moved from a 2 bedroom apartment to a townhome on 7/17/2017. I requested Excalibur pack 2 closets, 2 bathrooms and the kitchen. They quoted me an estimate of 4 hours for the move factoring in I was moving a mile down the road. The weekend leading up to the move I packed the second closet and the second bathroom so when the mover showed up all they had to do was pack 1 bathroom, 1 closet and the kitchen. Throughout the entirety of the move I had many problems with the company. 1. It took the movers 4 ½ HOURS just to pack a 2 bedroom apartment. 2. The movers were talking on their phones and moving slowly the entire move. 3. After telling them what to pack, the movers still didn’t pack any of my bath towels not did they pack everything in the backroom i.e. body wash and shower curtains. 4. I called the office 4 times to complain at the beginning of the move and there was no answer, so I left a message. 5. Autumn called me back and said that a supervisor would give me a call back to speak with me about my issues. NO ONE CALLED ME BACK. 6. En route to the destination the movers asked me could they stop at 7 Eleven. The answer was NO because they were still on the clock and had taken long enough to pack. 7. Upon unloading the movers seemed to damage every wall they were in proximity to. 8. I saw a light on in one of my bathrooms so I opened the door to turn it off and one of the movers is TAKING A P***!!! Essentially, no I’m paying for a 3 man crew when only 2 men are working. 9. The move ended up taking over 6 hours for a grand total of $919.00!!!! After all of this I was fed up so I called the office again, since no one had called me back in reference to my complaints. I spoke with the owner Eli and I expressed all of the issues listed above. He had an excuse for everything and did not take responsibility for the actions of his employees. He then told me that I did not know how to read my contract and I could either pay or he would take the rest of my belongings that were still in the truck. He also told me I was lucky I was getting the 5% military discount and he was going take away the military discount if I didn’t pay immediately. Excalibur is by far THE WORST MOVING COMPANY I have every dealt with. I will tell everyone I know to never use this company. COMPLETE UNPROFESSIONALISM from top to bottom!!!
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Customer Name : Mateo Santoro
Posted at July 11th, 2025 16::07Subject :Reliable crew with excellent manners
Comment : The crew was reliable, polite, and attentive, checking labels, asking thoughtful questions, and maintaining a respectful atmosphere, which helped the entire move unfold smoothly while keeping our belongings completely safe.
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Customer Name : Sorina Iacob
Posted at July 11th, 2025 15::07Subject :Great handling of heavy pieces
Comment : Heavy items such as pianos, bookcases, and large sofas were maneuvered skillfully around corners and through doorways, thanks to steady teamwork and protective padding that kept both belongings and buildings completely safe.
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Customer Name : Sofia Dimitrova
Posted at July 3rd, 2025 15::07Subject :Helpful guidance throughout process
Comment : Guidance throughout the process was extremely helpful, with reminders, packing suggestions, and timely updates that kept us informed, while movers handled each stage carefully and respectfully, making the day far less stressful.
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Customer Name : Emil Hansen
Posted at July 3rd, 2025 14::07Subject :Transparent pricing, no surprises
Comment : The quote seemed fair, payment options were explained in advance, and there were no hidden charges, giving us confidence we were working with professionals who genuinely value transparency, reliability, and respect for customers.
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Customer Name : Lynnette Dodson
Posted at December 7th, 2012 11::12Subject :Bait and switch
Comment : First off, this company is a bait and switch to the 100th power. Allisa Smith is very effective at BS-ing her way through and getting you to sign a contract. She and I talked EXTENSIVELY about what items needed to be wrapped and what items the movers would put a blanket on, etc. But when the movers showed up, it seems that all of that went out the window. They wanted to "wrap" everything - and i mean everything that i hadeven stuff that was already wrapped. I made sure to wrap my mirrors, I purchased my own mattress covers - this was unacceptable to them, they wanted to wrap it themselves. I was told that everything that was boxed would be acceptable, this too was untrue. The movers told me that anything already packed in boxes would not be insured on the truck because they did not pack the boxes themselves. This is where you should be aware of the many hidden charges they will get you with. This was such a horrible experience from the first moment Nose' (or whatever the 't
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Customer Name : Felix Moretti
Posted at June 25th, 2025 15::06Subject :Great balance of speed and caution
Comment : The team balanced speed with caution, working efficiently while protecting walls, floors, and furniture, ensuring nothing was rushed yet everything progressed steadily, creating an experience that felt competent and reassuring.
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Customer Name : Claudia Romero
Posted at June 25th, 2025 14::06Subject :Organized unloading and layout
Comment : Unloading felt extremely organized, with boxes grouped by destination, furniture placed thoughtfully, and walkways kept clear, making it much easier for us to move around, locate essentials quickly, and start arranging each space comfortably.
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Customer Name : Lucia Barros
Posted at June 17th, 2025 14::06Subject :Quick responses and dependable work
Comment : Questions were answered quickly, estimates were accurate, and work was dependable from start to finish, with movers demonstrating genuine care for possessions and keeping everything running smoothly throughout the relocation.
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Customer Name : Dusan Petrov
Posted at June 17th, 2025 13::06Subject :Patient crew, relaxed experience
Comment : The workers remained patient despite elevator queues and limited parking, adjusting the schedule calmly, communicating delays honestly, and still treating every item carefully, so the overall experience stayed efficient, respectful, and surprisingly relaxed.
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Customer Name : Armin Jovanovic
Posted at June 9th, 2025 14::06Subject :Smooth loading and thoughtful placement
Comment : Loading was smooth, each carton placed thoughtfully, and heavy items arranged carefully in rooms, which saved hours of repositioning later and made the new space feel organized almost immediately after the movers finished.
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Customer Name : Zahra Rahmani
Posted at June 9th, 2025 13::06Subject :Helpful planning before move
Comment : Customer service answered every question patiently before moving day, explaining timing, parking, and packing expectations, then the crew arrived prepared, worked steadily, and kept confirming priorities so important items were always handled first.
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Customer Name : Nora Müller
Posted at June 1st, 2025 13::06Subject :Supportive team and good communication
Comment : Communication stayed supportive and easy throughout the relocation, with movers double checking instructions, protecting fragile belongings, and finishing efficiently while keeping the entire environment calm and comfortable for our family.
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Customer Name : Paolo Ferraro
Posted at June 1st, 2025 12::06Subject :Smooth multi stop coordination
Comment : Multi stop logistics were handled smoothly, with accurate timing between addresses, careful inventory checks, and belongings secured inside the truck, so nothing was misplaced or forgotten while coordinating keys, elevators, and parking arrangements.
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Customer Name : Mickey Burdette
Posted at April 6th, 2019 07::04Subject :Crooks
Comment : They stole a $160 bottle of unopened Chanel cologne from me. They removed the bottle from the unopened package, then put the empty package back into the storage container. The one mover made several comments about my colognes, and even mentioned how good one of them smelled. Then, when I found the empty box a few days later while unpacking, I was told the movers do not go through our stuff. Clearly he did since he mentioned how nice one of them smelled. For compensation I was offered $20 from Eli, or was told I could call the police. Worst customer service experience I may have ever had. I even tipped the movers over $150. I had a friend who was about to use them, but because of my bad experience is using another company. Glad I caught it in time before they had their items stolen as well.
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Customer Name : Greta Mikkelsen
Posted at May 24th, 2025 12::05Subject :Thoughtful assembly and setup
Comment : We appreciated how thoughtfully beds, tables, and shelving were disassembled, wrapped, transported, then reassembled, with hardware bagged, bolts tightened, and frames leveled, leaving bedrooms and living spaces ready for comfortable use immediately.
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Customer Name : Santiago Prieto
Posted at May 23rd, 2025 12::05Subject :Excellent handling of large furniture
Comment : Large furniture pieces were maneuvered skillfully through doorways and stairs, with the crew using protective padding and steady teamwork to keep everything safe, making the move remarkably smooth despite several challenging items.
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Customer Name : Donald Watson
Posted at May 21st, 2012 09::05Subject :I don't have no complaints
Comment : We have moved several times over the last 3 years and this experience was the best for us. We hired them to move our 3br 2ba from Bethesda to Fairfax. The guys were greatthey showed up on time, were very professional and we didn't have any trouble or complaints with these guys. The cost was of our move was what we were expecting to pay, so overall we had a good experience with this company and I highly recommend this company to my family, friends or anyone looking for a good moving company.
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Customer Name : Omar Haddad
Posted at May 16th, 2025 11::05Subject :Protected items during bad weather
Comment : Rain started halfway through loading, yet pathways were covered, furniture wrapped securely, and boxes shielded, so nothing became damp or dirty, and both homes looked tidy after the truck finally pulled away.
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Customer Name : Mila Ristic
Posted at May 14th, 2025 12::05Subject :Clear instructions and reliable help
Comment : Instructions were clear, movers were patient, and belongings were handled conscientiously, resulting in an experience that felt reliable and calm, with thoughtful placement of items that made unpacking significantly easier for everyone involved.
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