Moving Companies Latest Reviews
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ABS Moving & Storage Inc
Best of the bests
I have used a lot of different moving companies over the years and have never come across a fun and hardworking team as ABS moving and storage. They were extremely hard working, helpful and polite. We appreciate their efficiency and humor throughout the move. Their manners and well-spoken conversation was a real pleasure and their attention to detail and wanting to do a good job was more than we could hope for in a team of movers. I believe they have one of the best teams I have ever met.
Best of the bests
I have used a lot of different moving companies over the years and have never come across a fun and hardworking team as ABS moving and storage. They were extremely hard working, helpful and polite. We appreciate their efficiency and humor throughout the move. Their manners and well-spoken conversation was a real pleasure and their attention to detail and wanting to do a good job was more than we could hope for in a team of movers. I believe they have one of the best teams I have ever met.
Review By :
Brad Warner
Date :
01/29/20
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ABS Moving & Storage Inc
Smooth move
ABS moving and storage inc and his crew did an altogether a superb job for us. They were careful, kind, considerate, efficient, and wonderfully skillful. Not one item they moved was damaged. They completed their work a day and a half earlier than the estimate called for--and thereby saved us a pretty decent amount. This was a difficult move with items being sent to several locations in addition to my new address. The moving team was excellent and efficient beyond belief. My only regret is that I did not use their packing service for the whole job. That would have saved me a lot of time. My wife and I are deeply grateful to the company for its help and support--and we also would like to thank my wife's friend who originally urged us to contact them about our planned move.
Smooth move
ABS moving and storage inc and his crew did an altogether a superb job for us. They were careful, kind, considerate, efficient, and wonderfully skillful. Not one item they moved was damaged. They completed their work a day and a half earlier than the estimate called for--and thereby saved us a pretty decent amount. This was a difficult move with items being sent to several locations in addition to my new address. The moving team was excellent and efficient beyond belief. My only regret is that I did not use their packing service for the whole job. That would have saved me a lot of time. My wife and I are deeply grateful to the company for its help and support--and we also would like to thank my wife's friend who originally urged us to contact them about our planned move.
Review By :
Jordan Oliver
Date :
01/25/20
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Alpine Van Lines
Surprisingly excellent
From what I have heard about movers from people, movers were mostly unpleasant necessity. But I couldn't care less since I never had the need to hire a moving company, till I needed one! I made sure I check as many online reviews on moving companies as possible. Alpine van lines seemed to be quite promising from what was written about them over the internet. So I hired them, keeping my fingers crossed. Their skills and efficiency was impeccable, definitely nothing compared to the quote they gave me. They made sure my valuables were delivered in one piece and maintained their schedules perfectly. I give two thumbs up to all the guys from this company that helped me move.
Surprisingly excellent
From what I have heard about movers from people, movers were mostly unpleasant necessity. But I couldn't care less since I never had the need to hire a moving company, till I needed one! I made sure I check as many online reviews on moving companies as possible. Alpine van lines seemed to be quite promising from what was written about them over the internet. So I hired them, keeping my fingers crossed. Their skills and efficiency was impeccable, definitely nothing compared to the quote they gave me. They made sure my valuables were delivered in one piece and maintained their schedules perfectly. I give two thumbs up to all the guys from this company that helped me move.
Review By :
Jason Barrett
Date :
01/24/20
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Future Van Lines LLC
SCAM MOVERS
TL;DR: This is a scam company. They also operate under aliases "trucks on call" and "cross state movers" and "ACCOLADE MOVING AND STORAGE SERVICES" all registered to Schlomo Dostikam at 852 QUINCE ORCHARD DR, STE T-2, GAITHERSBURG MD 20878 and 111 Washington Grove, Washington Grove, MD 20880. They operate out of an unmarked warehouse at 5650 3rd St NE DC (as do several other scam movers). We read the bad reviews but decided to book on price and take our chances - maybe they would ask for a few hundred more than the estimate - WRONG. I was convinced that if nailed the inventory list, like Tom Parker told us, "there would be no surprises" on moving day. Man were we SCAMMED. There is no way to get an honest move out of these scumbags, so don't even try. Our inventory was 100% accurate, as verified with quality control. I measured every box and figured out cubic footage. It was suspicious that items in the inventory are listed by weight instead of cu ft (boxes are the only item they actually quote in cu ft). But when I questioned why my bike was listed at 80 lbs, they said it was because of the volume it takes up in the truck. This made me more confident that our estimate was going to be right on. The crew who loaded us was nice enough, but in the end said we had 50% more cubic footage than our quote, which is impossible. The only additional things not on our inventory were 2 boxes they packed day of because Tom incorrectly told us we could leave items in drawers. That is only the case for clothing, evidently, nothing that will shift or rattle when they move the item (even paper). So a desk had to be emptied out. Based on the boxes they used, that should have been an additional 10 cu ft, max, not 300 cu ft (an additional $1300). Our original quote was for about 650 cu ft ($2900). When I called to point out that we had no more items than our estimate Sam Savoy said "the estimate means nothing" and after suggesting I should have claimed more items to increase space on the truck (what? I had no more items...I would have had to invent fake possessions to do this) to get a lower rate per cu ft on the overcharge (!?) He then threatened to hold our items hostage. They have no policy in place for disputing overcharges (which is illegal). If you press, Mateo (accounting/dispatch/in charge of telling you "he doesn't know" today) doesn't know who his boss is. Upon delivery we called again after measuring the truck (on video) and confirming our stuff took up about 600 cu ft of space (right on with our original estimate!!) to try to get them to be reasonable and Sam Savoy again threatened to hide our belongings in an undisclosed storage space until we paid him (we have this conversation recorded). Also, any packing supplies they use are ridiculously over priced (I.e., $17 for a box that retails for $4.25) so if they end up packing anything, that will add up quickly. We were charged $120 for tape to secure the moving blankets to furniture. At over $4k total price we could have gone with a reputable company. I can also say that the initial delivery estimate provided by Tom was much shorter than the window that appears on the official quote (4-5 days vs 5-14) so be cognizant of that. Many of our items were delivered damaged (hole in a box spring, metal bed frame and table scratched (they didn't even bother to wrap them), one table completely broken off at the base, one antique piece that I requested not be disassembled was and pieces were lost - to name just a few things that were damaged).
SCAM MOVERS
TL;DR: This is a scam company. They also operate under aliases "trucks on call" and "cross state movers" and "ACCOLADE MOVING AND STORAGE SERVICES" all registered to Schlomo Dostikam at 852 QUINCE ORCHARD DR, STE T-2, GAITHERSBURG MD 20878 and 111 Washington Grove, Washington Grove, MD 20880. They operate out of an unmarked warehouse at 5650 3rd St NE DC (as do several other scam movers). We read the bad reviews but decided to book on price and take our chances - maybe they would ask for a few hundred more than the estimate - WRONG. I was convinced that if nailed the inventory list, like Tom Parker told us, "there would be no surprises" on moving day. Man were we SCAMMED. There is no way to get an honest move out of these scumbags, so don't even try. Our inventory was 100% accurate, as verified with quality control. I measured every box and figured out cubic footage. It was suspicious that items in the inventory are listed by weight instead of cu ft (boxes are the only item they actually quote in cu ft). But when I questioned why my bike was listed at 80 lbs, they said it was because of the volume it takes up in the truck. This made me more confident that our estimate was going to be right on. The crew who loaded us was nice enough, but in the end said we had 50% more cubic footage than our quote, which is impossible. The only additional things not on our inventory were 2 boxes they packed day of because Tom incorrectly told us we could leave items in drawers. That is only the case for clothing, evidently, nothing that will shift or rattle when they move the item (even paper). So a desk had to be emptied out. Based on the boxes they used, that should have been an additional 10 cu ft, max, not 300 cu ft (an additional $1300). Our original quote was for about 650 cu ft ($2900). When I called to point out that we had no more items than our estimate Sam Savoy said "the estimate means nothing" and after suggesting I should have claimed more items to increase space on the truck (what? I had no more items...I would have had to invent fake possessions to do this) to get a lower rate per cu ft on the overcharge (!?) He then threatened to hold our items hostage. They have no policy in place for disputing overcharges (which is illegal). If you press, Mateo (accounting/dispatch/in charge of telling you "he doesn't know" today) doesn't know who his boss is. Upon delivery we called again after measuring the truck (on video) and confirming our stuff took up about 600 cu ft of space (right on with our original estimate!!) to try to get them to be reasonable and Sam Savoy again threatened to hide our belongings in an undisclosed storage space until we paid him (we have this conversation recorded). Also, any packing supplies they use are ridiculously over priced (I.e., $17 for a box that retails for $4.25) so if they end up packing anything, that will add up quickly. We were charged $120 for tape to secure the moving blankets to furniture. At over $4k total price we could have gone with a reputable company. I can also say that the initial delivery estimate provided by Tom was much shorter than the window that appears on the official quote (4-5 days vs 5-14) so be cognizant of that. Many of our items were delivered damaged (hole in a box spring, metal bed frame and table scratched (they didn't even bother to wrap them), one table completely broken off at the base, one antique piece that I requested not be disassembled was and pieces were lost - to name just a few things that were damaged).
Review By :
Carol Vaughan
Date :
01/22/20
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ABS Moving & Storage Inc
They didn’t let us worry
We were moving quite far away. At a very short notice I booked ABS moving and storage and they got back to me quickly and we organized a time for them to come around and make a quote. Their price was very competitive, in fact it was cheaper than other companies and I agreed to hire his company. Their working style was superb. They handled everything just perfectly. From beginning to end they were outstanding. The delivery was made on time and all my belongings were completely unharmed. They put me at ease so we had no worries come moving day. I heartily recommend these guys.
They didn’t let us worry
We were moving quite far away. At a very short notice I booked ABS moving and storage and they got back to me quickly and we organized a time for them to come around and make a quote. Their price was very competitive, in fact it was cheaper than other companies and I agreed to hire his company. Their working style was superb. They handled everything just perfectly. From beginning to end they were outstanding. The delivery was made on time and all my belongings were completely unharmed. They put me at ease so we had no worries come moving day. I heartily recommend these guys.
Review By :
Angie Murray
Date :
01/22/20
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1 of A Kind Vanlines
good company
Ron and Alex were excellent! They were professional and efficient from the minute they arrived. We moved a 1 BR in 5hrs (from SF to a suburb) and they took complete responsibility over the move. From disassembling and assembling the sofa and large furniture to ensuring the smallest of kitchen utensils were packed, they were on top of it all. In the new apartment they ensured the furniture was unwrapped, was placed exactly where desired and took personal care to make sure everything was placed exactly as in the old apartment down to every last detail! Would definitely recommend 1 of A Kind Vanlines for a hassle free move, whether you have half your things packed or none at all, they understand the intricacies involved in a move and take complete care of it.
good company
Ron and Alex were excellent! They were professional and efficient from the minute they arrived. We moved a 1 BR in 5hrs (from SF to a suburb) and they took complete responsibility over the move. From disassembling and assembling the sofa and large furniture to ensuring the smallest of kitchen utensils were packed, they were on top of it all. In the new apartment they ensured the furniture was unwrapped, was placed exactly where desired and took personal care to make sure everything was placed exactly as in the old apartment down to every last detail! Would definitely recommend 1 of A Kind Vanlines for a hassle free move, whether you have half your things packed or none at all, they understand the intricacies involved in a move and take complete care of it.
Review By :
john
Date :
01/21/20
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Alpine Van Lines
Outstanding service
I checked many other companies before hiring Alpine van lines. All of them quoted pretty much the same number but this company quoted quite less than the others. So I hired the company because at least this one has a good reputation and was quite cheap. I was satisfied with their service. They were punctual, capable and reliable. Their attitude had a certain confidence, as if they really know this business. My hunch was right. I had absolutely no issues with the movers.
Outstanding service
I checked many other companies before hiring Alpine van lines. All of them quoted pretty much the same number but this company quoted quite less than the others. So I hired the company because at least this one has a good reputation and was quite cheap. I was satisfied with their service. They were punctual, capable and reliable. Their attitude had a certain confidence, as if they really know this business. My hunch was right. I had absolutely no issues with the movers.
Review By :
Pedro B.
Date :
01/20/20
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Sprint Van Lines
Use them.
We used Sprint Van Lines a few months ago with moving our 3-bedroom home. I had lots of pieces of stuff since I have 3 kids, and I'm a single mom, and they stayed until everything was moved from our old home to our new one. I appreciated how fast they were, and so careful with all our things, especially to those expensive ones. They moved everything and did not break or damage anything. I, 100% recommend them.
Use them.
We used Sprint Van Lines a few months ago with moving our 3-bedroom home. I had lots of pieces of stuff since I have 3 kids, and I'm a single mom, and they stayed until everything was moved from our old home to our new one. I appreciated how fast they were, and so careful with all our things, especially to those expensive ones. They moved everything and did not break or damage anything. I, 100% recommend them.
Review By :
Ivony Ichikawa
Date :
01/20/20
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Purple Heart Moving Group
Beware of Fraud!
*SHORT VERSION* The following is based on our experience with Purple Heart Moving Group (PHMG) in the context of a move from PA to FL (contract signed in May 2019, move in June/July 2019). Do not choose PHMG, as you will most likely end up paying more in money, time, nerves, effort, and lost/damaged furniture than you would if you went with a) a reliable moving company that seems to be more expensive at first glance or b) a DIY move. It seems to be part of PHMG’s business strategy to: - lie to customers on the phone and promise services that are not included in the actual contract; - lure in customers with unrealistically low quotes (around 50 % of the actual cost); - tell customers to go along with whatever unexpected charges come up, and that PHMG will recalculate everything and provide reimbursements once the move has been completed—but once the move is over, they tell customers that all the papers have been signed and that it is too late for any recalculations or reimbursements; - sub-contract with unreliable movers, who may, in addition to being bad movers, not speak English and who may sub-sub-contract part of the move to yet other companies that PHMG does not know about; - have terrible communication with both the customer and their sub-(sub-)contractors; - defer any responsibility for delays, damages, losses, and false promises to the sub-(sub-)contractors, incl. providing a very tedious online claims system through which you will have to work out any reimbursements with the sub-(sub-)contractors, - offer angry customers hush money, a sum much less than the actual damage or cost increase, to prevent them from posting reviews. *LONG VERSION* WHAT IT MEANS TO DO BUSINESS WITH PHMG PHMG is a broker, no matter what they tell you on the phone (I was told by PHMG that they were not a broker), which means that they will not handle your move, and instead sub-contract with whoever can give them a good rate. In our case, this led to: - difficulties in communication regarding pick-up and delivery as well as how to handle payments and reimbursements (in other words: when we told PHMG that the movers had arrived on site with an incorrect inventory of our move and were spending hours on setting up their own, new inventory, although I had provided PHMG with a complete inventory three days before, PHMG told us that we did not have any “actionable†complaints and that there was nothing they could do for us; then our furniture was virtually lost for three weeks and nobody knew where it was or when it would be delivered; and when I called PHMG to inform them that their sub-contractors had charged us incorrectly, they told me to do what it takes to please the movers and that PHMG would handle all reimbursements after the completion of our move, but when it was time for the reimbursements, I was told that I had signed the documents with which the movers had provided me and that there was nothing that PHMG could do for me at this point); - having to deal with moving companies for pick-up and delivery on whose selection you have zero influence; - having to make out personal checks and money orders to companies with whom you do not have a contract, and occasionally even having to make out checks or money orders to the driver of the moving truck; - having our boxes and furniture loaded and unloaded three times (pick-up from our apartment, transfer to a large truck, transfer to a shuttle truck, delivery at our apartment), which increases the likelihood of damages due to improper handling, getting rained on, and/or soaking in dirt water on the floor. PROBLEMS WITH ADMINISTRATION AND PLANNING - We did not receive the promised 24-to-48-hour advance warning before the pick-up of our furniture. I called PHMG the night before the move to ask if there are any updates, and I was told that the movers show up in 14 hours (8 am the next day). - Movers had an incorrect moving inventory, although I had spent almost one hour on the phone with PHMG three days prior to move to update the moving inventory. The inaccurate moving inventory resulted in the movers’ showing up with a half-full truck that was too small to load all of our furniture; a delay in loading because the movers had to create a new inventory; a different pick-up charge than the one with which PHMG had provided me three days prior to the move. - Instead of the “estimated†delivery of 4–10 business days, it took 3 weeks and 3 days (from June 27 to July 21) for our furniture to be delivered. - The movers did not know to which address to deliver our furniture because PHMG had not provided them with this information. - We called PHMG frequently during the last two weeks of waiting for our furniture. We were first told that the furniture would arrive between July 11 and July 14, then it was rescheduled for July 15/16, then for July 18. When nobody had shown up by the evening of July 18, we were promised that the furniture would arrive on July 19. When nobody had shown up by the afternoon of July 19, we were promised that the furniture would arrive on July 20. The movers did show up on July 20, but they spent the day renting a U-Haul truck and loading our furniture from semi-truck into the U-Haul truck. By the time they had delivered a quarter of our things, they were tired and had to stop. They came back the morning of July 21 and unloaded the U-Haul until the afternoon. - We did not receive the promised 1-day, 3-hour, and 1-hour advance call before our furniture was delivered. Instead, the movers called once they were standing in front of the gate. - We were not informed until the delivery crew arrived that we would have to pay a shuttle fee (from the semi-truck to our apartment). It was a late Saturday afternoon in Florida, and we were unable to obtain the required postal money order, as all the post offices in our area were now closed. (PHMG arranged for us to be allowed to use a regular money order, which was, I believe, the only time that their customer support was helpful). - Nobody had arranged for a shuttle truck to transfer our belongings from the semi-truck to the apartment. The truck driver had to rent a U-Haul truck, which was only available after a 3-hour wait. Combined with the time it took the movers to transfer our belongings to the shuttle, this resulted in a delivery beginning at 7 pm on July 20, although we were told that the delivery would begin in the morning. PROBLEMS WITH CHARGES AND PAYMENTS - The original quote that I was given when I first called PHMG was way too low and PHMG “adjusted†my payment three days before the move. The new quote was twice as high as the original quote. Here is what happened: Although I had provided PHMG with an accurate account of the amount, type, and size of our furniture during the first phone conversation, PHMG estimated that we would need 30 boxes. I insisted that my books alone fill 30 boxes, and so PHMG increased the estimated number of boxes to 50. We ended up moving 125 boxes. Furthermore, although I had provided PHMG with the dimensions of our furniture, they entered every bookshelf as a small bookshelf, our extendable dining table as a kitchen table for two, etc. The original quote was hence completely and (in my opinion) deliberately unrealistic. - The payment due at pick-up was higher than the sum that PHMG had told me I owed that day. PHMG told me to pay whatever the movers asked me to pay, and that they would sort it out later (which they never did). - Packing materials are, according the contract with PHMG, included in the charge. Nonetheless, the movers charged us for packing materials. PHMG refused to reimburse these costs. - Two different reps from PHMG told me on the phone that all of our furniture would be disassembled and reassembled for free by the movers, and this is also stated in the contract (all furniture that is required to be disassembled for a safe move, and since most of our furniture got severely damaged, it was obviously unsafe for the pieces to be moved as-is). Disassembling all furniture makes sense because PHMG charged us by volume, not by weight. However, the movers did not disassemble our furniture except for two tables upon pick-up, and the movers who delivered the furniture did not even have tools to reassemble the two tables. When we asked to be reimbursed for the air transported inside of our non-disassembled furniture, PHMG refused. - The movers refused to disassemble our wardrobe. Consequently, it did not fit in the elevator. The movers gave us two options: either pay them $ 140 in cash to carry the wardrobe down the stairs, or have them leave the wardrobe behind. We did not have the cash and had to trash the wardrobe because it was too late in the evening to find another solution to the problem and we could not reach PHMG on the phone. Note: Most likely, the wardrobe would not even have fit into the moving truck, which arrived half-full of other people’s things, so it seems to me that the movers weren’t even trying. - We were told that the down-payment and the pick-up charge were calculated based on an extremely generous estimate of the volume of our move, and that the actual volume would be measured on the truck, and that our final payment (on the day of delivery) would be adjusted to reflect the difference between the actual volume and the initial overestimate. This should, according to PHMG, have brought our final payment close to zero. However, we had to pay the full price that was based on the original (over)estimate. I called PHMG to inquire about that, and they told me to pay the full amount that the movers request, and that they would reimburse me later on. After the move was completed, I requested an adjustment of the bill that was based on the actual volume of our move. I was told that the actual volume was never measured, and that I signed off on the estimate when the movers first picked up the furniture, and that we would not receive any reimbursement for any overestimates. PROBLEMS WITH MOVERS ON-SITE - Upon pick-up, the movers were 4 hours late, upon delivery, several days (see above). - Both groups of movers spoke barely any English, and the designated person on the pick-up crew who was supposed to speak English didn’t really; the delivery crew did not even have a designated English-speaking person. This led to: extreme delay of creating a new inventory upon pick-up; creating a wrong inventory upon pick-up (e.g., “iron table†instead of “ironing board†and “stool†instead of “toolboxâ€); impossibility to contest any demands in payments or refusals to provide services that are part of the contract with PHMG. - Handwritten inventories are ineligible, but we had no choice other than to sign everything. - The delivery crew consisted of only two men, for full two-bedroom apartment. If we understood correctly, the crew was supposed to consist of four people, but two had taken off with the money from the previous job and gone drinking. - The delivery was extremely slow, which is understandable considering that two people had to carry the contents of a 2-bedroom-apartment to the third floor of a Florida apartment in July. They had to take frequent breaks lasting 10 to 20 minutes, and some of our belongings were sitting in the rain while they were taking breaks. - The slow speed of delivery caused the delivery to become an overnight ordeal. The delivery crew started unloading at 7 pm, got tired by 11 pm, and asked to come back the next morning at 8 am. They promised it would only take them another hour or two to finish. They showed up at 8:30 am and completed their job at 1 pm. - Both moving crews left behind trash in our apartment and on the stairs. - The delivery crew damaged our apartment, including severe dents and deep scratches in two doors and multiple walls, ceilings, columns, and base boards. - The delivery crew did not unwrap or reassemble our furniture. We had to unwrap the furniture ourselves and carry the moving blankets to the truck. - The delivery crew did not put furniture where we wanted it and/or put it against the wall sideways or backwards and still in blankets and plastic wrap. - Both crews literally threw our boxes into and out of trucks, including items that contained “FRAGILE†stickers. - One quarter of our boxes and two thirds of our furniture got damaged (scratched, torn, dented, broken, drenched, and/or soiled), partially completely destroyed. The movers had placed large items at the bottom and smaller items on top, which resulted, for example, in a wardrobe box’s being at the bottom of the stack and getting completely smashed—and my wedding dress with it. Part of the boxes and furniture also sat on the ground in the rain. PROBLEMS WITH PHMG CUSTOMER SUPPORT - PHMG employees lied to us in various ways. First, they told us that they are not a broker, which they are. Second, they told us that all furniture would be disassembled, which it wasn’t. Third, they told us that we would only pay for the actual volume of our move, but we ended up paying for an estimated volume that was created via phone by a PHMG employee who neither set foot in our apartment ever nor saw the moving truck, and who told us himself that his estimate was an extreme overestimate. Fourth, they told us that cashier’s check and credit card were acceptable payment methods upon delivery, which they aren’t. Fifth, when confronted with these lies, they told us that nobody had ever told us the things on this list, i.e., they lied about lying. - When we called PHMG and informed them that the pick-up crew did not have the correct inventory for our move and was going to charge us a sum higher than the amount with which PHMG had provided me, we were told that this was not an “actionable†complaint. - PHMG was frequently unavailable over the phone and did not call back when we left voice mails requesting calls back. - PHMG customer support reps were frequently rude and disinterested, and almost always unhelpful. - We requested five times in different phone calls and voice mails to speak to a customer support supervisor, and our requests were denied or not answered. Excuses included that the supervisor was too busy, in meetings, and sick. We insisted that all incorrect charges be sorted out before we have to make our final payment (upon delivery), because we knew that we would not be reimbursed. Nothing was handled before delivery and the supervisor never called. Weeks after, the supervisor emailed us and we were offered a tiny reimbursement that does not even begin to cover our financial damages and inappropriate charges. - This small “reimbursement†would not have come without strings attached: it was hush money. We would have had to sign a contract that would not have allowed us to publish any online reviews or publicize our bad experience with PHMG in any other way.
Beware of Fraud!
*SHORT VERSION* The following is based on our experience with Purple Heart Moving Group (PHMG) in the context of a move from PA to FL (contract signed in May 2019, move in June/July 2019). Do not choose PHMG, as you will most likely end up paying more in money, time, nerves, effort, and lost/damaged furniture than you would if you went with a) a reliable moving company that seems to be more expensive at first glance or b) a DIY move. It seems to be part of PHMG’s business strategy to: - lie to customers on the phone and promise services that are not included in the actual contract; - lure in customers with unrealistically low quotes (around 50 % of the actual cost); - tell customers to go along with whatever unexpected charges come up, and that PHMG will recalculate everything and provide reimbursements once the move has been completed—but once the move is over, they tell customers that all the papers have been signed and that it is too late for any recalculations or reimbursements; - sub-contract with unreliable movers, who may, in addition to being bad movers, not speak English and who may sub-sub-contract part of the move to yet other companies that PHMG does not know about; - have terrible communication with both the customer and their sub-(sub-)contractors; - defer any responsibility for delays, damages, losses, and false promises to the sub-(sub-)contractors, incl. providing a very tedious online claims system through which you will have to work out any reimbursements with the sub-(sub-)contractors, - offer angry customers hush money, a sum much less than the actual damage or cost increase, to prevent them from posting reviews. *LONG VERSION* WHAT IT MEANS TO DO BUSINESS WITH PHMG PHMG is a broker, no matter what they tell you on the phone (I was told by PHMG that they were not a broker), which means that they will not handle your move, and instead sub-contract with whoever can give them a good rate. In our case, this led to: - difficulties in communication regarding pick-up and delivery as well as how to handle payments and reimbursements (in other words: when we told PHMG that the movers had arrived on site with an incorrect inventory of our move and were spending hours on setting up their own, new inventory, although I had provided PHMG with a complete inventory three days before, PHMG told us that we did not have any “actionable†complaints and that there was nothing they could do for us; then our furniture was virtually lost for three weeks and nobody knew where it was or when it would be delivered; and when I called PHMG to inform them that their sub-contractors had charged us incorrectly, they told me to do what it takes to please the movers and that PHMG would handle all reimbursements after the completion of our move, but when it was time for the reimbursements, I was told that I had signed the documents with which the movers had provided me and that there was nothing that PHMG could do for me at this point); - having to deal with moving companies for pick-up and delivery on whose selection you have zero influence; - having to make out personal checks and money orders to companies with whom you do not have a contract, and occasionally even having to make out checks or money orders to the driver of the moving truck; - having our boxes and furniture loaded and unloaded three times (pick-up from our apartment, transfer to a large truck, transfer to a shuttle truck, delivery at our apartment), which increases the likelihood of damages due to improper handling, getting rained on, and/or soaking in dirt water on the floor. PROBLEMS WITH ADMINISTRATION AND PLANNING - We did not receive the promised 24-to-48-hour advance warning before the pick-up of our furniture. I called PHMG the night before the move to ask if there are any updates, and I was told that the movers show up in 14 hours (8 am the next day). - Movers had an incorrect moving inventory, although I had spent almost one hour on the phone with PHMG three days prior to move to update the moving inventory. The inaccurate moving inventory resulted in the movers’ showing up with a half-full truck that was too small to load all of our furniture; a delay in loading because the movers had to create a new inventory; a different pick-up charge than the one with which PHMG had provided me three days prior to the move. - Instead of the “estimated†delivery of 4–10 business days, it took 3 weeks and 3 days (from June 27 to July 21) for our furniture to be delivered. - The movers did not know to which address to deliver our furniture because PHMG had not provided them with this information. - We called PHMG frequently during the last two weeks of waiting for our furniture. We were first told that the furniture would arrive between July 11 and July 14, then it was rescheduled for July 15/16, then for July 18. When nobody had shown up by the evening of July 18, we were promised that the furniture would arrive on July 19. When nobody had shown up by the afternoon of July 19, we were promised that the furniture would arrive on July 20. The movers did show up on July 20, but they spent the day renting a U-Haul truck and loading our furniture from semi-truck into the U-Haul truck. By the time they had delivered a quarter of our things, they were tired and had to stop. They came back the morning of July 21 and unloaded the U-Haul until the afternoon. - We did not receive the promised 1-day, 3-hour, and 1-hour advance call before our furniture was delivered. Instead, the movers called once they were standing in front of the gate. - We were not informed until the delivery crew arrived that we would have to pay a shuttle fee (from the semi-truck to our apartment). It was a late Saturday afternoon in Florida, and we were unable to obtain the required postal money order, as all the post offices in our area were now closed. (PHMG arranged for us to be allowed to use a regular money order, which was, I believe, the only time that their customer support was helpful). - Nobody had arranged for a shuttle truck to transfer our belongings from the semi-truck to the apartment. The truck driver had to rent a U-Haul truck, which was only available after a 3-hour wait. Combined with the time it took the movers to transfer our belongings to the shuttle, this resulted in a delivery beginning at 7 pm on July 20, although we were told that the delivery would begin in the morning. PROBLEMS WITH CHARGES AND PAYMENTS - The original quote that I was given when I first called PHMG was way too low and PHMG “adjusted†my payment three days before the move. The new quote was twice as high as the original quote. Here is what happened: Although I had provided PHMG with an accurate account of the amount, type, and size of our furniture during the first phone conversation, PHMG estimated that we would need 30 boxes. I insisted that my books alone fill 30 boxes, and so PHMG increased the estimated number of boxes to 50. We ended up moving 125 boxes. Furthermore, although I had provided PHMG with the dimensions of our furniture, they entered every bookshelf as a small bookshelf, our extendable dining table as a kitchen table for two, etc. The original quote was hence completely and (in my opinion) deliberately unrealistic. - The payment due at pick-up was higher than the sum that PHMG had told me I owed that day. PHMG told me to pay whatever the movers asked me to pay, and that they would sort it out later (which they never did). - Packing materials are, according the contract with PHMG, included in the charge. Nonetheless, the movers charged us for packing materials. PHMG refused to reimburse these costs. - Two different reps from PHMG told me on the phone that all of our furniture would be disassembled and reassembled for free by the movers, and this is also stated in the contract (all furniture that is required to be disassembled for a safe move, and since most of our furniture got severely damaged, it was obviously unsafe for the pieces to be moved as-is). Disassembling all furniture makes sense because PHMG charged us by volume, not by weight. However, the movers did not disassemble our furniture except for two tables upon pick-up, and the movers who delivered the furniture did not even have tools to reassemble the two tables. When we asked to be reimbursed for the air transported inside of our non-disassembled furniture, PHMG refused. - The movers refused to disassemble our wardrobe. Consequently, it did not fit in the elevator. The movers gave us two options: either pay them $ 140 in cash to carry the wardrobe down the stairs, or have them leave the wardrobe behind. We did not have the cash and had to trash the wardrobe because it was too late in the evening to find another solution to the problem and we could not reach PHMG on the phone. Note: Most likely, the wardrobe would not even have fit into the moving truck, which arrived half-full of other people’s things, so it seems to me that the movers weren’t even trying. - We were told that the down-payment and the pick-up charge were calculated based on an extremely generous estimate of the volume of our move, and that the actual volume would be measured on the truck, and that our final payment (on the day of delivery) would be adjusted to reflect the difference between the actual volume and the initial overestimate. This should, according to PHMG, have brought our final payment close to zero. However, we had to pay the full price that was based on the original (over)estimate. I called PHMG to inquire about that, and they told me to pay the full amount that the movers request, and that they would reimburse me later on. After the move was completed, I requested an adjustment of the bill that was based on the actual volume of our move. I was told that the actual volume was never measured, and that I signed off on the estimate when the movers first picked up the furniture, and that we would not receive any reimbursement for any overestimates. PROBLEMS WITH MOVERS ON-SITE - Upon pick-up, the movers were 4 hours late, upon delivery, several days (see above). - Both groups of movers spoke barely any English, and the designated person on the pick-up crew who was supposed to speak English didn’t really; the delivery crew did not even have a designated English-speaking person. This led to: extreme delay of creating a new inventory upon pick-up; creating a wrong inventory upon pick-up (e.g., “iron table†instead of “ironing board†and “stool†instead of “toolboxâ€); impossibility to contest any demands in payments or refusals to provide services that are part of the contract with PHMG. - Handwritten inventories are ineligible, but we had no choice other than to sign everything. - The delivery crew consisted of only two men, for full two-bedroom apartment. If we understood correctly, the crew was supposed to consist of four people, but two had taken off with the money from the previous job and gone drinking. - The delivery was extremely slow, which is understandable considering that two people had to carry the contents of a 2-bedroom-apartment to the third floor of a Florida apartment in July. They had to take frequent breaks lasting 10 to 20 minutes, and some of our belongings were sitting in the rain while they were taking breaks. - The slow speed of delivery caused the delivery to become an overnight ordeal. The delivery crew started unloading at 7 pm, got tired by 11 pm, and asked to come back the next morning at 8 am. They promised it would only take them another hour or two to finish. They showed up at 8:30 am and completed their job at 1 pm. - Both moving crews left behind trash in our apartment and on the stairs. - The delivery crew damaged our apartment, including severe dents and deep scratches in two doors and multiple walls, ceilings, columns, and base boards. - The delivery crew did not unwrap or reassemble our furniture. We had to unwrap the furniture ourselves and carry the moving blankets to the truck. - The delivery crew did not put furniture where we wanted it and/or put it against the wall sideways or backwards and still in blankets and plastic wrap. - Both crews literally threw our boxes into and out of trucks, including items that contained “FRAGILE†stickers. - One quarter of our boxes and two thirds of our furniture got damaged (scratched, torn, dented, broken, drenched, and/or soiled), partially completely destroyed. The movers had placed large items at the bottom and smaller items on top, which resulted, for example, in a wardrobe box’s being at the bottom of the stack and getting completely smashed—and my wedding dress with it. Part of the boxes and furniture also sat on the ground in the rain. PROBLEMS WITH PHMG CUSTOMER SUPPORT - PHMG employees lied to us in various ways. First, they told us that they are not a broker, which they are. Second, they told us that all furniture would be disassembled, which it wasn’t. Third, they told us that we would only pay for the actual volume of our move, but we ended up paying for an estimated volume that was created via phone by a PHMG employee who neither set foot in our apartment ever nor saw the moving truck, and who told us himself that his estimate was an extreme overestimate. Fourth, they told us that cashier’s check and credit card were acceptable payment methods upon delivery, which they aren’t. Fifth, when confronted with these lies, they told us that nobody had ever told us the things on this list, i.e., they lied about lying. - When we called PHMG and informed them that the pick-up crew did not have the correct inventory for our move and was going to charge us a sum higher than the amount with which PHMG had provided me, we were told that this was not an “actionable†complaint. - PHMG was frequently unavailable over the phone and did not call back when we left voice mails requesting calls back. - PHMG customer support reps were frequently rude and disinterested, and almost always unhelpful. - We requested five times in different phone calls and voice mails to speak to a customer support supervisor, and our requests were denied or not answered. Excuses included that the supervisor was too busy, in meetings, and sick. We insisted that all incorrect charges be sorted out before we have to make our final payment (upon delivery), because we knew that we would not be reimbursed. Nothing was handled before delivery and the supervisor never called. Weeks after, the supervisor emailed us and we were offered a tiny reimbursement that does not even begin to cover our financial damages and inappropriate charges. - This small “reimbursement†would not have come without strings attached: it was hush money. We would have had to sign a contract that would not have allowed us to publish any online reviews or publicize our bad experience with PHMG in any other way.
Review By :
Ecu
Date :
01/19/20
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SFL Worldwide
Don’t Trust them, Not professionals, shoddy services
Don’t Trust them, Not professionals, shoddy services. The company SFL worldwide is operating from Farmers Branch, Texas had promised me to deliver the goods from my Plano, Texas residence to my paternal home in India. I paid $2150 to deliver my sofa and 75" Samsung TV plus few boxes and the movers came in to pack up the shipment and promised that they will deliver the Shipment in 60-90 days. But it took them more than 138 days to deliver the shipment after talking and requesting them everyday. In the end they delivered the TV with broken display panel which made it completely non-functional. When I asked them to take care of this mishandling,the company refused to cite the reason that they won't make any compensation for the damaged TV. So I'm now formally lodging a complain to you to look into the matter and help me in getting the TV back. I'm totally shocked by their style of working as they have now started cheating customers and make lame excuses for mishandling the cases. They need to be more customer friendly and come forward to help, but it seems their intentions are questionable. They have cheated me on this shipment after promising me safe delivery. The worst of services and unprofessional.
Don’t Trust them, Not professionals, shoddy services
Don’t Trust them, Not professionals, shoddy services. The company SFL worldwide is operating from Farmers Branch, Texas had promised me to deliver the goods from my Plano, Texas residence to my paternal home in India. I paid $2150 to deliver my sofa and 75" Samsung TV plus few boxes and the movers came in to pack up the shipment and promised that they will deliver the Shipment in 60-90 days. But it took them more than 138 days to deliver the shipment after talking and requesting them everyday. In the end they delivered the TV with broken display panel which made it completely non-functional. When I asked them to take care of this mishandling,the company refused to cite the reason that they won't make any compensation for the damaged TV. So I'm now formally lodging a complain to you to look into the matter and help me in getting the TV back. I'm totally shocked by their style of working as they have now started cheating customers and make lame excuses for mishandling the cases. They need to be more customer friendly and come forward to help, but it seems their intentions are questionable. They have cheated me on this shipment after promising me safe delivery. The worst of services and unprofessional.
Review By :
Biswaranjan Jena
Date :
01/18/20
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ABS Moving & Storage Inc
I appreciate how efficient and fast they are
I've unfortunately used them 3x in 3 years due to how many places we have been in. That said....each time it is seamless and they are the best. Their pricing is competitive and they are just a great company from front to end. Again...5 Stars for each of the three moves. We also recommend them to anyone we know. I appreciate how efficient and fast they are and also customer service and tech friendly!
I appreciate how efficient and fast they are
I've unfortunately used them 3x in 3 years due to how many places we have been in. That said....each time it is seamless and they are the best. Their pricing is competitive and they are just a great company from front to end. Again...5 Stars for each of the three moves. We also recommend them to anyone we know. I appreciate how efficient and fast they are and also customer service and tech friendly!
Review By :
Paul Johnson
Date :
01/18/20
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ABS Moving & Storage Inc
It was a quick move
As I lived in a high-rise apartment block, I had to move out at early hours so I wouldn’t disturb the residents. I notified ABS moving and storage Inc of this- if they were even 10 minutes late, my move wouldn’t happen. Their crew arrived exactly on time and since it was the first appointment of the day, they were all very charged up. They finished bringing everything downstairs within the timeframe I was given. My manager said that he has seen many movers but never has he seen such efficient ones. I was even more impressed when they managed to transport all my belongings in perfect condition. These movers managed to complete this move so fast and efficiently.
It was a quick move
As I lived in a high-rise apartment block, I had to move out at early hours so I wouldn’t disturb the residents. I notified ABS moving and storage Inc of this- if they were even 10 minutes late, my move wouldn’t happen. Their crew arrived exactly on time and since it was the first appointment of the day, they were all very charged up. They finished bringing everything downstairs within the timeframe I was given. My manager said that he has seen many movers but never has he seen such efficient ones. I was even more impressed when they managed to transport all my belongings in perfect condition. These movers managed to complete this move so fast and efficiently.
Review By :
Caleb Ward
Date :
01/14/20
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ABS Moving & Storage Inc
Their skills are unbelievable
These movers from ABS moving and storage who helped me with my last move were the masters of relocation. I have read many people complaining about how much packing materials these guys use. But in my opinion, they only do what is best for the valuables. They came with plenty of boxes and other packing materials. The regular things were packed inside the boxes with a layer of tape to secure the box. The breakables were layered inside the boxes with plenty of newspaper and bubble wraps to make sure nothing breaks. Even my furniture was wrapped in shrinking tape. They delivered all my belongings completely unharmed. If that means paying 30 extra bucks, I don’t mind at all!
Their skills are unbelievable
These movers from ABS moving and storage who helped me with my last move were the masters of relocation. I have read many people complaining about how much packing materials these guys use. But in my opinion, they only do what is best for the valuables. They came with plenty of boxes and other packing materials. The regular things were packed inside the boxes with a layer of tape to secure the box. The breakables were layered inside the boxes with plenty of newspaper and bubble wraps to make sure nothing breaks. Even my furniture was wrapped in shrinking tape. They delivered all my belongings completely unharmed. If that means paying 30 extra bucks, I don’t mind at all!
Review By :
Ryan Paul
Date :
01/14/20
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Alpine Van Lines
Superb way to relocate
We had a really good experience while relocating with Alpine van lines. They had to keep our stuff in storage for a month because we needed to find an apartment first. Once we found one, we contacted them again. While there were some small communication issues, our furniture was on the road fast and arrived in our new apartment in less than a week. I found their efficiency quite impressive. The movers who handled the pickup as well as the movers who did the delivery were considerate, friendly and professional. I will recommend these guys.
Superb way to relocate
We had a really good experience while relocating with Alpine van lines. They had to keep our stuff in storage for a month because we needed to find an apartment first. Once we found one, we contacted them again. While there were some small communication issues, our furniture was on the road fast and arrived in our new apartment in less than a week. I found their efficiency quite impressive. The movers who handled the pickup as well as the movers who did the delivery were considerate, friendly and professional. I will recommend these guys.
Review By :
Jeffery Miller
Date :
01/13/20
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South Florida Van Line Inc
Highly recommended
they showed up on time, had me loaded up in less than an hour and unloaded at the new place in less than 30 minutes. The crew was great - very friendly, hard working, and easy to deal with.
Highly recommended
they showed up on time, had me loaded up in less than an hour and unloaded at the new place in less than 30 minutes. The crew was great - very friendly, hard working, and easy to deal with.
Review By :
alexis h
Date :
01/13/20
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Sprint Van Lines
Highly Recommended!
Moving was very easy, it went well. The move consultant was so helpful and knowledgeable, and the packers were astoundingly quick, thorough, and very careful. I truly commend them for their exceptional service. It was a hassle and worry-free move.
Highly Recommended!
Moving was very easy, it went well. The move consultant was so helpful and knowledgeable, and the packers were astoundingly quick, thorough, and very careful. I truly commend them for their exceptional service. It was a hassle and worry-free move.
Review By :
Miriam Jones
Date :
01-10-2020
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Alpine Van Lines
Very organized company
Most moving companies send two to three movers. While it sounds good on paper, three men are often not enough to carry big pieces of furniture and they are not cost effective at all. Alpine van lines, however, provide four movers for the same price and it really adds pace to the move. I was very surprised seeing how efficiently these men worked during my move. They packed everything with great care and took really good care of my old pieces. The breakables were separately packed with layers of newspaper in between each piece. The men were very coordinated among them and seemed like they have been working together for a long time. The delivery was made on time and all my things traveled safely.
Very organized company
Most moving companies send two to three movers. While it sounds good on paper, three men are often not enough to carry big pieces of furniture and they are not cost effective at all. Alpine van lines, however, provide four movers for the same price and it really adds pace to the move. I was very surprised seeing how efficiently these men worked during my move. They packed everything with great care and took really good care of my old pieces. The breakables were separately packed with layers of newspaper in between each piece. The men were very coordinated among them and seemed like they have been working together for a long time. The delivery was made on time and all my things traveled safely.
Review By :
Jenny Sandoval
Date :
01-09-2020
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ABS Moving & Storage Inc
Effective and organized movers
I didn’t have very good experience with the movers I hired in the past. They had no coordination among them. But ABS moving and storage is a very old company with highly professional movers who have been working with each other for a long time. Their crew was made up of professional, trained and organized people. They worked very cooperatively with each other, picking up where the other one left off. It was an amazing move and not one item of mine suffered any damages during this process. It was such a smooth sailing and I have to thank these movers for it.
Effective and organized movers
I didn’t have very good experience with the movers I hired in the past. They had no coordination among them. But ABS moving and storage is a very old company with highly professional movers who have been working with each other for a long time. Their crew was made up of professional, trained and organized people. They worked very cooperatively with each other, picking up where the other one left off. It was an amazing move and not one item of mine suffered any damages during this process. It was such a smooth sailing and I have to thank these movers for it.
Review By :
Carlos Jefferson
Date :
01-09-2020
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ABS Moving & Storage Inc
No funny business
We didn’t know which moving company to hire. After a glowing recommendation from a friend, we chose to hire ABS moving and storage Inc. This company really means business. The movers arrived sharp at 10 am as they were supposed to. They packed up everything with military precision. God knows who trains these guys because they seem highly trained. Their experiences paid off while carrying out huge pieces of furniture. Everything went like clockwork and they were off after loading their van with all my things. The delivery was made on time and the movers unpacked everything for us. It was really a very easy move.
No funny business
We didn’t know which moving company to hire. After a glowing recommendation from a friend, we chose to hire ABS moving and storage Inc. This company really means business. The movers arrived sharp at 10 am as they were supposed to. They packed up everything with military precision. God knows who trains these guys because they seem highly trained. Their experiences paid off while carrying out huge pieces of furniture. Everything went like clockwork and they were off after loading their van with all my things. The delivery was made on time and the movers unpacked everything for us. It was really a very easy move.
Review By :
Nadine Cain
Date :
01-06-2020
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MI-Box Moving and Mobile Storage
A customer service
Awesome customer service, very convenient and well worth the money this is a moving truck and a storage unit all in one. Highly recommend using mi-box if you are moving.
A customer service
Awesome customer service, very convenient and well worth the money this is a moving truck and a storage unit all in one. Highly recommend using mi-box if you are moving.
Review By :
James Grillo
Date :
01-03-2020
Rating :
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