I just had a completely unprofessional interaction with Jeff Anderson, who's supposed to be in sales, but yet can't handle questions from a potential customer.
Jeff came to do an in-home estimate, and followed up pretty quickly with multiple quotes. One quote was close to what I was expecting, and it was a front-runner for me. I just had a few questions I need to clarify with him, and expected those to be slam dunk. The things I needed to clarify were:
1) there was no date in the quote sent to me, so I asked if he could re-send with the date that I had given when I requested the in-home estimate;
2) whether his quote was binding, or if I would have to pay more if his weight estimate was too low (during the in-home estimate, he had said his quote was the final price, and not a penny more but the quote didn't seem to say the same thing); and
3) asking him to remove a fee in the quote for a TV box since during the in-home estimate, he said they would be able to use regular boxes for that (spliced together), or I could simply buy my own TV boxes -- he even gave me suggestions on electronics stores I could go to in order to find used boxes.
This guy had a most ridiculous overreaction in his response to me, which ended with a suggestion to go with Graebel instead. Here are some of the things he said:
-- I am not going to pick back and forth via email with you for the next six months. If that knocks me out fine.
-- You just replied to my email discussing a specific date. I provided none.
-- Please unless you have serious questions about your move don't let me know.
-- I appreciate your interest and questions, but I will not spend countless hours on something that takes two seconds.
This was his response to my very FIRST email to him with questions. If he considered this "back and forth," clearly he has a really short attention span. The most hilarious comment was the last one, about appreciating my questions. Given his response, I'd say he has zero appreciation for