In short: don’t even bother with these duds. I enlisted Red Raider in Sept after a relative passed away; we needed to move their belongings from Westgate Self Storage to Bob Gore’s Auction House. It took me four separate attempts across two days to get a callback from the owner, Ryan.
They were scheduled to meet us at Westgate at 1pm on September 21st. We arrived early to clear out the unit and make easier for the movers to load the truck. At 12:15 Ryan text they were delayed by two hours. My main concern was Bob Gore’s Auction House closes at 5pm and we’d miss the delivery cutoff. Ryan asked to move the pickup to the next day at 8am, which meant reloading the storage unit and doing it all over again tomorrow. Instead I called Bob Gore who was beyond kind and courteous, assuring us he’d stay open as long as we needed to get this done.
Afterward I reached out to Ryan and received no response for two and half hours. At 2:43pm, when his crew was supposed to arrive in 17 minutes, he informed me they were delayed ANOTHER two hours. Now they wouldn’t arrive until 5pm at the earliest.
I told Ryan this whole thing was very unprofessional, prompting him to become argumentative. He claimed he informed us of their right to delay a service within 30 minutes of the appointment. I do not recall such a disclaimer. But regardless, even if I had been informed of such a policy, he violated those terms with the second delay notification that arrived only 17 minutes before their supposed 3pm arrival.
Ryan then said he didn’t want to do business with us and cancelled the contract altogether, leaving us high and dry after hours of stringing us along. I contacted Bob Gore to let him know what was going on. As someone who’s been in business since 1958 he couldn’t believe what happened.
Next I informed the manager of Westgate Self Storage who was equally appalled and kindly referred us to ZipDog. Imagine our shock when a real person answered the phone on the first call. ZipDog was very helpful and booked us for the following day. Their prices were lower than Red Raiders AND on top of that they offered an additional discount.
Red Raider left us pretty jaded that day but Bob Gore, Westgate, and ZipDog more than made up for their lack of professionalism. As an Amarillo native who attended Texas Tech I think it’s terrible this unreliable company shares the name of our beloved University mascot.