Subject :UNACCEPTABLE service

Comment : Here the deal - I hired these guys to move me almost two years ago , and have been debating on and off whether to write a review based on my experience. I never told management about my experience, choosing to just put it behind me and chalk it up to life experience. But, I am about to move again and, as usual, i am looking at reviews to make sure that I am going to be hiring the best possible team. I wish that there was a review like mine back in 2014 that could have helped guide my decision on who to hire. So writing this review right now seems a bit more important. First of all, they showed up an hour and a half late. The person who scheduled the appointment said that they had show up at 9 they actually showed up at 10:30. The actual movers said that their boss told them to show up at their office (appx 30 minutes away from my apartment) at 9. So poor communication, and I suffered as a result. Normally this would be a minor inconvenience, but in my case I needed to be out of my apartment by 1pm, so this was detrimental. Second, the person who scheduled the appointment estimated that the job would take about 3 hours. I have a one bedroom apartment. I do have a reasonable amount of stuff, but not enough to overfill my apartment. The two guys that were sent for my move did not seem physically capable to do the job. They seemed to try their best (other than the several times when we found them sitting around), but they were just exhausted. In fact, at the end of the move, they were so tired that the guy wrote down his partners name (so that I could leave them a positive review) as Brain instead of Brian. I got a good laugh out of that one. Unfortunately, instead of the projected three hours that it took to move, it took seven hours. I can understand that the time can vary depending on the amount of stuff-stairs etc, but more than double the quote is unacceptable. I, of course, had to pay by the hour for their incredibly slow work, and, of course, left a reasonable tip because they were exhausted, seemed to try their best, were polite, and took care of my things. I will not be looking at Newcomer Movers again for my upcoming move.

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