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Customer Name : Peg SPosted at May 10th, 2022 12::05
Subject :worst experience
Comment : Beware of this business. Moved my furniture approx 1000 miles. Upon arrival at my new place, as Dirks mover he hired unloaded my items and unwrapped my furniture we noticed damage to several pieces. The mover said it was a terrible job of packing and created the obvious damage from moving. Cardboard was placed around wood items, which traveling this distance rubbed off the varnish and created grooves in the wood. My entire new bed platform wrecked. Deep scratches in my large fireplace entertainment unit, dresser and brand new China hutch. The mover called Dirk to tell him the wheels on the coffee are broke and it was upon arrival and something he did not do. My 3 boxes marked fragile all had broken glass. Called Dirk the next day and he told me most people take off the casters on their coffee table. Its a lift table Heavy. Not easy to move on carpet plus not good for legs or carpet. He told me I could buy casters at Home Depot. He said I could get furniture markers and liquid gold to put on my wood pieces. Dirk told me insurance is for if there was damage from a accident on the road when going cross-country. He told me I was not getting new furniture. My furniture was mostly purchased at HOM Furniture and like new! I have what looks like a 5 knife cut from wrapping plastic around leather couch. Its a 4800 custom leather. My dryer has a huge obvious dent in the side. After telling Dirk several times I was not repairing my furniture he ignored calls. I asked several times to file a claim. He ignored emails. Then after getting ahold of him again, he asked for pictures, which I sent several times. He then had some company locally call me to come repair furniture. When asking what they would do, the lady said use a marker. She said the deeper scratches they could not repair at my house. Dirk had told her to repair what they could. The rest he would not do anything. I am NOT having a marker over a greater portion of my platform bed or on the tops of wood pieces that will show at they need to be redone. I filed report with the Better Business Bureau. Dirks response was my furniture was damaged before my move and I just wanted new furniture. I want to keep my furniture. But I want it repaired properly, not some marker job. And move was insured. Dirk then sent to BBB a copy of the inventory list showing the damage that was documented before the move (as proof they did not do the damage). I am not disputing a couple cat scratches and a few dings. I am disputing their damage. What I noticed on the inventory list Dirk sent to BBB is he added additional items at the bottom of his copy of inventory list and forged my signature. After I sent BBB my copy showing proof of altered document, Dirk slung his insults and slandered me, lied about the situation and said I was filing a false claim. I am telling my story so you avoid the same situation. Dirk will reply to this with insults. I had urge you to read the 3 negative reviews in the last year on the BBB website. You will see the similarities in the 3 reports. Dirk refuses to take care of damaged items properly. A reputable company would make the situation right and not throw accusations at the customer. I showed the proof. There are reputable companies out there. I missed the bad reviews when I did my search.