Worst moving company EVER! DO NOT USE! Will extort you! Got quote after giving a very detailed description of items and the fact that our washer and dryer were on the second floor. We were told we would be able to change the date of the movers coming up to the week before (as we weren’t exactly sure of our closing date). When we tried to reschedule and move it up three days, we were told (by a VERY rude woman) that was not possible. The movers would come when they would come and they still ended up showing up a day late, in the late afternoon. While packing, they consumed our beer in the garage, uninvited. When they were finally done packing our stuff at one in the morning, the difference from the quote to what we owed had TRIPLED! Including, but not limited to a $200 surcharge for the washer and dryer on the second floor that was not mentioned when we received the quote. We had gone from a $2,500 quote to $7,500!!!! We were now held hostage as our whole lives were on this moving truck and my three children (all three and under) had to sleep on the floor as we were unable to leave (because of the movers) for Atlanta that day. My husband had to drive around to various ATMS at one am to get the required remaining balance due (we had enough and a little extra for them originally but when the amount owed tripled, we were obviously short. On the road, the woman was unable to set a date when they would arrive and we weren’t sure when we would be getting our belonging until the night before. Leaving my three children to sleep on blow up mattresses and have virtually no clothes (we had packed enough but were not expecting the truck to take over two weeks from Boston to Atlanta- approx.. 10 days longer than we had been told it would take!). The moving company finally called us on Easter Sunday to let us know our furniture would be arriving the next day so we had to run around to various ATMs to ensure we had the money. The movers refused to unload anything until they were paid in full.
Three movers showed up, one needed to leave early but ended up getting in a fight with his boss after being told no, this resulted in him walking off the job. One of the remaining workers thought it unfair to do the work with now only two movers and not get paid more (he asked his boss and the boss said no, this is all over the phone) so he left. This left my husband and one mover to unload the truck. The remaining mover, bless his heart, literally dumped our washing machine off the truck using the pully. Then, drove off with our ladder. The claims process (as you can guess, a lot was damaged) was tedious (requires three photos per each item, an itemized list, etc. and took hours to compile as well as costing $20 to complete. They finally responded, after jumping through many hoops (email here, then call if you wish to proceed…..) and offered us $60 for all of our damaged goods. Just going by the .60 cents per pound per article listed in our contract, we were owed upwards of $500. Never got a response back when we disputed this and here we are today, my blood still boiling at the treatment we received and the extortion we went through. DO NOT USE this company, I have moved many times; across country and overseas and have never felt this way or written a bad word, until today. Save yourself the anguish and go with someone else!!!