The Movers at Infinity Van Lines have years of packing expertise, crating of antiques and other valuables, such as fine art, as well as special handing of your office or home computer equipment Infinity Van Lines will be able to meet all of your special handling needs.
The Movers at Infinity Van Lines have years of packing expertise, crating of antiques and other valuables, such as fine art, as well as special handing of your office or home computer equipment Infinity Van Lines will be able to meet all of your special handling needs.
| USDOT # | 1443732 |
| MC # | MC-545673 |
| Payment Options | N/A |
| Membership | N/A |
| Established Year | N/A |
| Insurance | |
| Agent | N/A |
| Hours of Operation | N/A |
| Insurance Required? |
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Rogelio
Posted at December 29th, 2014 16::12I was blessed with these movers
Long distance move was something which I never experienced until I used Infinity Van Lines 2 weeks ago. They moved me and my family from Orlando, FL to Salt Lake City, UT. But I contacted with more than a dozen companies. It was Infinity Van Lines which was fairly priced and have a very good reputation, so I choose the fine combo and booked my move with them. I was worried about the huge collection of glass ware, pool table, grand piano and for the delicate art works. But they were very careful while they wrapped and boxed everything, furniture were padded nicely. They used plenty of tapes; bubble and shrink wrap and double checked everything before loading. But they were never running behind the schedule. We did not have to wait for the delivery at the other end because they arrived a lot before the schedule and helped us unpacking and setting up the furniture. There were few scratches and dents but those were nothing considering the work they have accomplished. I do recommend Infinity Van Lines.
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Gordon
Posted at December 20th, 2014 11::12Highly recommended
Before ten days of our move, we booked Infinity Van Lines. I was given an affordable quotation. They called me to make sure if they would come to load. They arrived on time after I positively answered them. They were so punctual that they didn't even take a break for one minute. I don’t think I need to write any more compliment for them. They were already well reviewed. Infinity Van Lines always kept communication. They cautiously protect all delicate items. There was no breakage in the delivery. I highly recommend them for a stress free move.
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Dean Aguilar
Posted at December 17th, 2014 11::12This is by far the best moving company
Moving with the best team absorbed all my stress. When I hired Infinity van lines and I was not expecting much but they did a lot more than what was required. They were willingly supplying free boxes while packing and made the task look pretty ordinary. Movers arrived on time and completed the packing and loading without a hitch and the delivery took less than the quoted time and the price was within the estimate. Condition of my inventory was absolutely wonderful. So, I have no hesitation whatsoever recommending this company.
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Archie
Posted at December 16th, 2014 19::12Recommending them to everyone
I've moved before and had a horrible experience, so I was very hesitant with any moving company. I eventually went with Infinity Van Lines because of the good reviews. I had my goods picked up and was updated throughout my whole move up until delivery. Very great company to get moved by and I will recommend them to anyone moving out of state.
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Zachary
Posted at December 9th, 2014 20::12Well done!
The team of Infinity Van Lines arrived exactly on time and proceeded immediately to work. They moved every item we requested of them so quickly that they finished the work. We gave them additional work which meant we had much less to do but the patiently did it all. They are efficient, hardworking and very trust worthy. They took such good care of my stuff, I’m so pleased. It was a great experience with Infinity Van Lines.
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Lila Gordon
Posted at December 8th, 2014 13::12THE BEST!!!!
They moved me and my boyfriend three days ago to our new apartment. We both had a great pleasure to cooperate with Infinity Van Lines. I would say one hundred thousand stars for their service and behavior (from the beginning to the end). Booking process with them was so easy and pleasant, like a breeze, they called us a day before the moving day for confirmation. When the guys came at our old home, my boyfriend also wanted to help them a bit with wrapping but they did not let him. They did a great job. My bf was afraid that something might get damaged, but everything was OK! Our moving process was really quick, with no stress or additional costs. For me and my bf, the most important thing is that both of us are super happy and satisfied with Infinity Van Lines and we would definitely ask for their service again if we needed it.
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Mack Watson
Posted at December 4th, 2014 17::12Trust worthy
I have been looking and looking for the best company and finally I saw Infinity Van Lines. I wanted a company that is true and trustworthy. Infinity Van Lines did not only earn my trust but they also earned my love. They were so professional when it comes to work and very nice as persons. Keep it up Infinity Van Lines and I do hope more and more people will know your true nature that is aimed at excellence.
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Lee ray
Posted at December 4th, 2014 20::12terrific service
I am simply blown away by the service off infinity van lines during our move cross xojntry. They did a wonderful job handling things and the price was more than sfgkrdsbke. Tg as no you do much guys
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Frazier
Posted at November 25th, 2014 10::11TOO GOOD!
I had no idea what I was doing when I moved from Tampa, FL to Los Angeles, CA. I googled movers and I read a blog that recommended a few movers including Infinity Van Lines. I sent a bunch of emails and Infinity Van Lines was the first to get back to me. The sales guy walked me through all the way, how many boxes I may have, and gave me an estimate. The company worked with me to get the move done on the exact day and time I needed. The movers arrived early and were so quick and efficient. They were so kind to me and helped with so many little things I did not expect. I could not ask for a quicker turn around. They moved me in to my apartment in Los Angeles quickly and efficiently. The foreman even helped me figure out how to arrange my furniture. The movers and the whole experience were amazing. I would highly recommend Infinity Van Lines!
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Alec
Posted at November 23rd, 2015 07::11Terrible
They were HORRIBLE! Rude every minute of the experience, and of course, charged WAY more than they had initially said they would through a bunch of loopholes. All of that was pretty miserable, and of course we were at their mercy because none of this comes up until it's moving day and they aren't showing up, or they have your stuff and let you know that they found a way to charge over $500 more than was originally discussed (seriously, we had to pay a guy that was walking down the street $50 to help us move our things into the house because they refused to do it unless we paid them $500 more than was discussed). While all of that is horrible, it might just be the pains that come with dealing with a moving company, but the real kicker was that THEY LOST HALF OUR STUFF!! Seriously, at least 3 boxes and a huge coffee table (seriously, it's like a short dining room table) just didn't show up. We even wrote our names and address on all of the boxes just in case, but they found a way. Just as icing on the cake, to make a claim for the things that they just never bother to bring you have to fill out a form online and mail it to them, but fun fact, the page that the form is supposedly located on just says content not found. If you're thinking about hiring them I would say the easier way to go would be to just throw your stuff away now. Same result, but a lot cheaper and less headache.
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ALEC
Posted at November 23rd, 2015 07::11Just The Worst
They were HORRIBLE! Rude every minute of the experience, and of course, charged WAY more than they had initially said they would through a bunch of loopholes. All of that was pretty miserable, and of course we were at their mercy because none of this comes up until it's moving day and they aren't showing up, or they have your stuff and let you know that they found a way to charge over $500 more than was originally discussed (seriously, we had to pay a guy that was walking down the street $50 to help us move our things into the house because they refused to do it unless we paid them $500 more than was discussed). While all of that is horrible, it might just be the pains that come with dealing with a moving company, but the real kicker was that THEY LOST HALF OUR STUFF!! Seriously, at least 3 boxes and a huge coffee table (seriously, it's like a short dining room table) just didn't show up. We even wrote our names and address on all of the boxes just in case, but they found a way. Just as icing on the cake, to make a claim for the things that they just never bother to bring you have to fill out a form online and mail it to them, but fun fact, the page that the form is supposedly located on just says content not found. If you're thinking about hiring them I would say the easier way to go would be to just throw your stuff away now. Same result, but a lot cheaper and less headache.
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Simon
Posted at November 17th, 2014 14::11They operate very smooth and quickly
We move quite often do to our work requirements and I can say Infinity Van Lines provided the best service. The customer service were polite courteous and friendly. The movers themselves operated like a well-oiled machine and had our home packed and loaded in no time. Like I said we move a lot and these movers were just super smooth in every aspect.
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Thomas
Posted at November 14th, 2014 20::11They made my money count
I got exactly what I paid for. I liked the way they scheduled my move and accommodated my requirements and offered a very reasonable price. After I booked my move with Infinity Van Lines, I did not even lift my fingers. They did everything and with ease. Packing, loading, moving, unloading, unpacking, everything went as planned and exactly how I wanted and during this process, I was never ever given a chance to complain. These guys are real pros and they made sure that I get the best value of my hard earned money. Being honest, they performed a lot more than what was expected.
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Clayton Paul
Posted at November 13th, 2014 18::11Sales rep and his team are awesome!
I have been recommending Infinity Van Lines to all my friends. The entire experience was easy and painless. From the beginning over the phone with Sales rep, he sent us a free kit of boxes and tape, and was extremely professional and courteous. The team that moved us was fast, efficient, and friendly. The team leader was great and the other gentleman, sorry I can't remember the names, were fast yet careful with our belongings. They did an awesome job.
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Javier
Posted at November 5th, 2014 13::11I am a happy customer
My friend recommended Infinity Van Lines to me. So, I contacted them for a quote. The onsite estimate was very precise and the asking price was well within my reach. I booked my move with them and they did a fabulous job for me. Their crew worked really hard, made sure a quick packing and safe loading and delivered my stuff at MS within the allotted time making sure of the 100% accuracy. To be honest, there was nothing I could have complained for.
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Abraham
Posted at November 4th, 2014 15::11Worth it!
I just wanted to briefly thank you guys over at Infinity Van Lines and especially sales rep and the foreman for going out of your way to deliver my items within the schedule as promised. It was very difficult to find a mover to put a guaranteed day for delivery on paper. It was extremely important for everything to be completed by that date and you guys came through on the promise. Great job guys!
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Rodolfo
Posted at November 3rd, 2014 16::11Better than the best
Infinity Van Lines is not a new to me. I have used this company twice before and couple of weeks ago I used them for the third time. But this time for a long distance move and they performed exactly what I was expecting from them. The sales guy offered me a reasonable price, scheduled my move at my preferred date, accommodated my requirements and assigned their best team. Packing and loading was completed within a blink of an eye and the moving was done before the allotted time. I paid just $30 more than the quoted amount and in return got a stress free move without any unwanted surprises. After using Infinity Van Lines 3 times, I have no doubts left in my mind that this is the best moving company.
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Mike Hayes
Posted at November 2nd, 2014 17::11Will call them again
When I booked my move with Infinity Van Lines, I was very worried for the welfare of my belongings because I never got a good move using professionals in the past and this time I was moving across the country. But all my worries vanished once they completed the task. These guys provided the complete package. They did the packing, moving, even supplied the packing materials. I had plenty of breakables and delicate stuff which were my main concern but they proved to be equally good to the task. I got all my things in great condition. Not a single damage, not even a dent and the price was reasonable and the moving time was less than the quoted time. So, for me Infinity Van Lines is the company to call for my next move.
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Joey Endres
Posted at September 18th, 2014 12::09Do Not Use This Company
Things started out very well with this company. However, as soon as the truck was loaded, everything has been downhill. With this being my first time using a moving company, I had no idea how many cubic feet my stuff would be. Relying on the "professional" estimate given to me at the beginning of this ordeal, I moved forward. Once everything was loaded on the truck (without receiving a new estimate), I was told that I had almost 4 times the amount of stuff quoted to me and the price would be almost 4 times as much! At this point I felt trapped, because I had to be out of my house that day and my stuff was already in boxes on the truck. After quite a few long discussions with the manager (who was the only helpful person I talked to) we were able to get the price down by $2,000 which helped, but was still almost 3 times the estimate. Fortunately the company I work for was willing to pay the final bill, but everything after the load up till the delivery has been horrific. The general manager was extremely rude, unwilling to take responsibility for their mistake. My stuff was over a week late and when I would call to get updates, I was treated as if I was the one making mistakes. There has been no communication, unless I am the one to make contact. I strongly recommend that you find a company that is willing to own their mistakes and knows how to treat their customers with respect. Outside of the movers and the very nice manager (Melissa) this company has been a nightmare to work with. Find a different company!
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April Itami
Posted at August 17th, 2014 12::08Very Bad Customer Service and Dishonesty
My husband and I have a very poor experience with this company. Their sales person made promises that weren't kept (he said that our stuff would be delivered on a certain day, and it wasn't) They were 6 hours late picking up our items which put our pick up at 11pm at night. The workers were very rude and unprofessional. We were charged additional costs on top of our estimate, and bullied into paying them. Just a horrible, horrible experience. Also, THEY DO NOT USE THEIR OWN TRUCKS AND EMPLOYEES. Both the drop off and pick up crew were just random guys that contract out to a bunch of moving companies. In the end, we paid too much, they lost some of our items, we have other people's items, and our goods are damaged. Don't use them.
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Amy Matsumori
Posted at August 2nd, 2017 13::08Worst moving company ever
This is the worst moving company you can find. Please move your things yourself. It has been almost 3 years since I had them move me and I can't get them to return any of my phone calls or emails about recouping money for my lost or broken items. The move was a disaster and their customer service is absolutely dishonest and awful. I promise you it will be easier to pack up and move it yourself than to trust this rat pack.
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Dion Cox
Posted at July 29th, 2015 15::07Stay away from Infinity Van Lines
I do not recommend this moving company! They quoted us one price and then doubled their quote when they showed up. They created the quote based on the items I told them over the phone and then blamed me for not giving them the correct square footage. I went around to every room and told them exactly what we needed to have moved and then when they showed up, they said we had too much stuff. Read more negative reviews on BBB and stay away from this moving company!
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Guy
Posted at July 21st, 2014 17::07Do Not Use
It all started with Peter Making a promise that they were a professional company and we had no worries about being riped off and any quotes would be the same or less.The movers are contracted out and they use rented trucks. They lied from the begining till the end.When they arrived two days late to pick up our stuff we were sick with a stomach virus. I was in bed sick. My wife did her best to explain to Josh who was flirting with her what was staying and what was to be moved. While they started grabbing boxes and furinture my wife had to keep going to the bathroom to throw-up. While that was happening they were taking boxes clearly marked do not touch and marked go with our name on the box! They left funiture behind and charged us an extra $500.00 for items they took out the front door the long way around the house that they were not supposed to take. They crowded around my wife and said they were going to go in the bedroom and beat me up while I was sleeping if she did not give them a big tip. She was scared and gave them $100.00 for a tip and they left. Within 30 minutes we realized that they left behind $600.00 worth of funiture and then we saw they took 30 boxes in a room that had a sign saying "do not take" as well as the boxes were marked do not take. I called sales, customer service, dispach and no one would pick up the phone. My wife had the idea to call sales as a new customer and then Peter picked up and when she explained what had happened he put her on hold and ne
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shaily
Posted at July 13th, 2015 10::07WORST WORST WORST
These are bunch of idiots working in moving company. They don't care about customer and a big liar. My goods were delayed by 3 weeks and customer care will put you on hold for more than 15 minutes and never reply to email. They even lied about storage.Worst experience.PLEASE NEVER GO FROM THEM.
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J
Posted at July 13th, 2015 13::07Professional
Infinity Van Lines operates privately. They are not affiliated with other companies, nor are they Brokers. (Good Start) They have great customer service and hard working and professional movers.
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Katie Most
Posted at July 7th, 2014 13::07Multiple complaints and issues with this company
We have multiple complaints with this company. The sales office made promises and claims that the dispatch and moving teams would not comply with. We contacted Infinity Van Lines for a quote on 6/10. We were sent a quote based on the equipment list and box count (as requested). From that list they provided us with a moving estimate and promised us that a one day move on Saturday, 6/21/14, was possible and available and that they would submit for early morning pickup. They also told us that pricing could change and go up or down depending on how much space our items took up in the truck. This is clearly stated in the binding estimate. We made it clear to the sales rep that my husband's employer was paying for the move. Once our employer paid our deposit, the dispatch team called and told us that they had us scheduled for pickup Saturday, 6/21 and delivery Tuesday, 6/24. We told them that we were promised same day pickup and delivery and that was the sole reason we selected their company-dispatch said that "sales isn't able to make those promises and has nothing to do with the moving dates". They told us the earliest available date time was pickup 6/21 between 3-5pm. After arguing to no avail, we agreed to that time. Saturday at 12:30pm we received a call telling us that they needed to move us again to Sunday because "their truck broke down" and they did not have another one available. We tried escalating the situation to management. One rep we spoke with hung up on my husband
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Wilson Munoz
Posted at June 8th, 2015 17::06Love you guys!!!
Thumbs up! Our rep was fast and responsive on booking the move which was nice since some of the places I called still haven't called me back. On the move itself - When they came to our place, surprise! The elevators were out that day (argh)!!!! They agreed to use the stairs. The move was so fast even with the stair change, that the final price was still very reasonable! They are nice, strong guys and I'd use Infinity Van Lines again in a heartbeat.
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John Weber
Posted at June 2nd, 2014 09::06The worthiest company
I was recommended by my sister! First of all I would say that they were really organized, they arrived on time and basically started to work very quickly! They never gave me any hard times. During my move I was alone so they did their best so I could stay unstressed. Secondly, they worked as real professionals! It was great to receive all my valuables at the other end and unharmed. I also thank Infinity Van Lines for a very moderate price which was within the estimated amount.
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Carl Allison
Posted at May 12th, 2015 17::05A very efficient mover
The foreman and his helpers were very helpful and well-organized. They worked hard and were very good value. We had to move huge amount of possessions and they were really pleasant and had positive approach throughout. Moving is a stressful but Infinity Van Lines took all the stress out of the move. The crew members were very nice and pleasure to watch. They moved my piano which was really heavy and lots of fragile items and paintings all without a single breakage. They really were world class and we are lucky that we found them.
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Marco
Posted at April 26th, 2015 19::04They were flawless
Just moved to Texas with my wife, 2 kinds and with my pet. Everything went as planned. Infinity van lines made sure we do not have to wait for the delivery and also ensured the safe transition. All the valuables arrived in one piece, we paid exactly what was quoted and also got the extra help while setting up the furniture. I am very pleased with their price and service and obviously call them whenever I need moving services again.
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Lorraine Ryan
Posted at April 21st, 2015 08::04Absolute best!
Infinity Van Lines is absolute the best! They were able to help me out last minute. The foreman was great from the start. I couldn't believe how quickly two guys could work. They hooked up my stereo and other electronics too. I am a girl I just can't do those things. This was the first and only moving company I have ever used. Did I mention that the price was exactly what was quoted?
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Jospeh Rosas
Posted at April 12th, 2015 12::04Very efficient
When the team of movers came to my apartment, they did not waste any time at all. They started working straight away and they wrapped my things tightly and carefully. When I saw how they were doing their job, I knew that all my furniture was safe with them. So, I did not worry at all. I wanted to help them as well but they did not let me. If you choose Infinity Van Lines to deal with your move, you can sit back, watch them doing their job and relax. You should not worry at all. When talking about the price, it was more than great and I moved from FL to NM, but it did not cost me much. If I have to move again, I would definitely call Infinity Van Lines!
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Thomas
Posted at April 9th, 2015 11::04I won’t ask anyone else!
They were terrific from the start to the finish. Their movers took all necessary steps to avoid unwanted issues and the moving agent showed great presence of mind while planning the move. When we received our goods at the other end, they were running ahead than the schedule and when we checked the inventory, we discovered all our belongings arrived in one piece and without any damage. Great service at a very reasonable price; just go for Infinity Van Lines.
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Marcella Donati
Posted at April 8th, 2014 06::04Like their professionalism
Their sales rep is a man of few words but he was very informative and very specific in his quote. We got a great offer from him and we did not waste any time to book the move with Infinity Van Lines. I personally believed that they would do well. They did not let me down at all. Their team showed up timely and did not waste a minute; they stayed calm and collective, nicely managed the vulnerable stuffs and took extra care to my art works. I was really impressed the way they wrapped and boxed everything and the way loading and unloading took place. In the end, we got a very quick move without any stress and within our budget. Thanks a lot Infinity Van Lines.
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Harry Rivera
Posted at April 7th, 2015 10::04Satisfied
One of my friends recommended Infinity van lines to me. So, I called them and talked with their sales rep. He offered a very reasonable price and did not ask for any advance and also explained the entire moving process to me. Everything seemed great in pen and paper. So, I booked my move with Infinity van lines. They did really great to complete the move within the given time. I was really impressed when the team arrived on time and they did not waste any time. They came with a plan and kept their focus till the end. The crew did brilliant to pack all the vulnerable and delicate stuffs and made sure that we get all our valuables in one piece at the other end. After checking the inventory we had no options but to tip these great movers. Well done guys for a fast and accurate move.’
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Steven
Posted at March 30th, 2015 19::03I will hire them again!
Infinity Van Lines is a very good company that moved my 3 bedroom apartment to New Mexico for me. I had some cheaper prices but not everything was included and I didn't want to go into the unknown as far as my final cost. Infinity Van Lines gave me a guaranteed price that included all of the services I needed. The move went very smooth and at the delivery my price was exactly what they said it would be. Would use them again!
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Samuel
Posted at March 22nd, 2015 14::03Outstanding service
Infinity van lines were really easy to contact for an initial quote and replied to my emails very promptly. They listened and responded appropriately to my moving requirements and still made a quick visit before the quote, which was reasonable that fitted the task. On the moving day the staffs were courteous and professional. Despite having to climb three flights of stairs they were extremely fast in loading. I was pleasantly surprised when all the furniture had been placed in the van so quickly. It was a long distance move but again, this wasn't a problem for them. On the other end, my furniture and packages were delivered to my new home in excellent condition. Overall, the job was done before than I had predicted. Extremely efficient service!
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Steven
Posted at March 14th, 2015 11::03Well done!
Infinity van lines did an amazing job! They were quick, careful, and did a great job packing all my belongings. Everyone was courteous, kind, professional, and efficient! They took a great care of my things. They wrapped them so carefully so nothing got damaged. My things stayed intact. I would definitely use Infinity van lines again if I need a local move. If you hire these guys, you will be glad you did.
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Justin
Posted at March 3rd, 2015 19::03Got the best possible moving service
I used Infinity Van Lines for a move from FL to AZ. I was looking for a company that did a lot of moving into AZ and Infinity Van Lines knew the area and the logistics, they were a great choice. The movers for pickup and delivery were professional, quick and courteous. All of my boxes and furniture arrived in great condition. The movers were very helpful in putting furniture together and putting boxes in the right rooms as well. I would definitely use Infinity Van Lines and I have referred them to a friend that is also moving to AZ.
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Victor
Posted at February 26th, 2015 10::02Experienced team
I was searching someone those are already experienced and spotless. That’s why I selected Infinity van lines. They ensured great packing and moving services. Workers were so smart and punctual. I got everything in perfect condition within my timeframe. My all valuables were wrapped very nicely. There was no hidden cost or surprising demand. I was worried about some of my delicate items but Infinity van lines delivered all without a scratch. They are eligible and I already suggested them to many of my friends.
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Jeff Latko
Posted at February 25th, 2014 09::02True Pros
Their sales rep, who took my reservation, was extremely nice. It was a good start. And then a man from the dispatch office called a day before to make sure I am ready for the move and ask if I have any last minute requests or questions. I was even happier with my choice of movers at that point. On the day of the move, I knew I really did choose the right company. They were courteous, quick and very careful when handling my furniture. A great moving experience.
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Michael Adwin
Posted at February 20th, 2014 08::02EXCELLENT
I had contacted infinity van lines and also many other movers for pricing! From the quotes I received it was clear that infinity van lines asked the least amount. The sales guy was very informative and gave me assurance that they will complete the move within the allotted time and there will be no hidden cost involved. They arrived on time. These men were sharp, clean cut, and definitely experienced movers. I am going to tell everyone who needs a mover that their service is phenomenal. Our family definitely will recommend and use this company again! We will never use any other mover that we had nothing but problems with!!
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Dennis Hall
Posted at February 19th, 2015 10::02This is the company to go with
I used Infinity Van lines to move me from Orlando, FL to Salt Lake City, UT and was extremely impressed with the service I received. The team was friendly and professional from the start -always responding quickly to emails and phone calls, and providing clear information about the details of the move and cost of the service they provide. They were also extremely good value for money, charging very competitive price than the other companies that I contacted for a quote. On my moving day they arrived promptly, packed and loaded and moved my belongings carefully and securely. I would definitely use Infinity Van lines again, and would highly recommend them to others.
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Tim Whalen
Posted at February 18th, 2014 09::02Keep it up!
The move went very smoothly to our surprise and the price was the same as we were quoted initially. The movers were courteous and polite. They managed to accomplish everything in a short time. I was so impressed by how they work. So if I need to move, you will definitely be the first choice. I will call and I will also recommend you to my friends and family. Keep it up!
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Ralph Harris
Posted at February 16th, 2015 10::02Best Movers
We had a booking for Infinity Van Lines and they put up three average sized men with above average strength and an great grasp of trigonometry and topology to carry out the move , tasks included to carry up the couch up the stairs and maneuver the couch through the entryway and into the living room. They were polite and professional over the phone, and their sales rep called after the move and made sure everything went ok. Pricing was pretty reasonable too, especially for a tough task like this. My only concern was the delivery time, but it arrived as promised, right on time. Otherwise their service was not bad. Thank you guys.
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Donald Davis
Posted at February 13th, 2015 13::02Spectacular
Moving to Idaho wasn’t easy on our family, we didn't know what we were in store for but it ended up better than we had thought. Throughout the process there were many obstacles and this company was very understanding. Whether or not they were ready for it, they handled it like true gentlemen (the movers). They unloaded the truck and we noticed that one of our coffee tables was taken apart, at first I was very upset but they explained to me that they had done that to ensure that it wouldn't break. After that, they said that they were going to reassemble everything anyways and then I was happy. Overall I can't complain too much and they did do a good job relocating us. I will use Infinity Van Lines again if we ever move, but I sure hope that we don't have to, moving is seriously a headache.
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Adams
Posted at February 5th, 2015 14::02They are exceptional
For the 3rd time I used Infinity van lines. They gave me the same type of service. I think they are the most eligible movers for any move. They have done the work up to my satisfaction. I must say Infinity van lines has the efficiency
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Dawn Irvin
Posted at February 3rd, 2015 12::02Do Not Use
Worst moving experience I have ever had in my life and I have move from the east coast to west coast from northeast to southeast. I've got plenty of moving experiences. I would not recommend using Infinity Van Lines to my worst enemy not that I have any. I've been trying to get a straight answer since the beginning of Jan. of when our belongings are going to be delivered. Every week I am told another story, first I was told that the driver took paper work but not our stuff, the next week I was told the truck made it half way and broke down, last week I was told that driver would contact me from Colorado, but on Monday I was told that load was another customers with the same last name, meanwhile our stuff still sits in a warehouse in Chicago. Today I'm being told my stuff is in transit and there is no available documentation, but the driver will be there at the beginning of next week! Not to mention the awful customer service experience I am having on top of the whole ordeal...Not one person in this company has returned a call since the day I authorized payment for the deposit! I have every call documented and can't tell you how many times I've been told a call would be returned in 10 minutes by supervisors themselves. Just an awful way of doing business! I have no idea how this company is in business!
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Jessica
Posted at February 3rd, 2015 12::02A CONS!
Where to start? When I was contacted by this company I felt that I was in good hands. They quoted me the cheapest price over the phone (first mistake) of $3000 and with me having to be out of my home in just days I signed their contract. They made me give a $900 deposit (second mistake.) when they arrived on moving day they loaded up the truck with my belongings and proceeded to tell me that my items took up more cubic feet than quoted so I would need to pay a total bill of $5500 rather than the $3000 originally quoted. The reason that my items took up more room is because the took part furniture that did not need to be taken apart, I.e. a recliner, thus taking up more room. I had no choice but to agree to this charge because I was closing on my home the next morning. During the transport I had been in contact with their "customer service", if you can even call it that. I told them that I felt ripped off by these charges and demanded a discount, they offered me $100 off, wow thanks. I told them I didn't agree to that so they said they would contact me in a few days after they talk with the "owner" Michael. After days of not hearing from them, dispatch called me to tell me the dates hat my belongings would arrive, I said "great thanks." The next day I get a call from Sierra, the supposed customer service, telling me we need to agree to a price before my belongings will arrive. After countless time of arguing they offered me $200 off. I was sick of talking to these con artists so I agreed. After looking closer to my inventory list, I see that they are charging me $280 for a "long haul fee" claiming that they had to move the items over 250 feet from my door to their truck. Lucky for me, I had just obtained the survey of my property and discovered the entire length of my property wasn't even 200 feet long. Sorry but that's not a mistake, that is flat out theft. I had to submit proof of this, which I did, I was told I would be refunded for this. Once the driver finally m
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Ralph Butler
Posted at February 3rd, 2015 14::02Great for long distance move
I had a long distance move (FL - NV) and used Infinity Van Lines. I can say the move was so smooth from the start. It was painless, stress free and just overall awesome. They carefully packed my things and dealt with them with a great care. They worked really hard and they were highly professional and courteous. The quote was excellent and I was happy I had chosen these guys. When I phoned the company, I received all the necessary information I needed. All in all, great job! I would totally use them again!
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Dawn Irvin
Posted at February 3rd, 2015 21::02Do Not Use
Here are my edits: Worst moving experience I have ever had in my life. I strongly do not recommend using Infinity Van Lines. I've previously moved from coast to coast, and from the northeast to the southeast: I've had plenty of difficulties but none like this. They have become my worst enemy, not that I have any others. I've been trying to get a straight answer since the beginning of January when our belongings were supposed to be delivered. Every week I am told a new story, first I was told that the driver mistakenly took paperwork but not our belongings, the next week I was told the truck made it half-way and broke down. Meanwhile our stuff still sits in a warehouse in Chicago. Last week I was told that driver would contact me from Colorado, but that Monday I was told that the load was another customers with the same last name. I don't know what to believe. Today my stuff is in transit and there is no available documentation, but the driver will be there at the beginning of next week! Promise? Not to mention the awful customer service on top of the whole ordeal... Not one person in this company has returned a call since the day I authorized payment for the deposit! I have every call documented and can't tell you how many times I've been told a call would be returned in 10 minutes by supervisors. Just an awful business! I have no idea how this company still exists! Do yourself a favor, avoid this company like the plague.
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Thomas McBride
Posted at January 27th, 2015 09::01These people are criminals. Do not use them
Based on my experience, the five star reviews are completely fake. Infinity Van Lines is a bunch of crooks. They arrived late, inflated the estimate by $600 even though I had given them a detailed inventory of items to be moved and offered to provide the volume of all items. When I said I intended to complain, their sales rep called and threatened to withhold delivery of my things and (somewhat laughably) ruin my reputation somehow. His behavior and the behavior the the alleged supervisor I spoke with after that was reprehensible. It's now been 3 months since I moved to New York and I have not received my things. Infinity Refuses to return my calls and I have been forced to report them to the FMSCA. These guys are absolute scum. Don't believe the reviews. Avoid them at all costs.
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Joseph Evans
Posted at January 27th, 2015 13::01Stress free move
I only have a couple of things to say. Infinity van lines is an outstanding company with excellent traits. Infinity van lines values their customers and their needs. I'm sure of it. My needs were all met! I received full packing, removal of all items and packed onto the truck. My delivery was right on time. Everything was in mint shape. Infinity van lines kept their word and helped me with everything! I was stress free!!
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Matthew
Posted at January 25th, 2015 11::01Such an easy task
Before had I had a good experience relocating, this company changed my mind about movers. They were honest and forthright with their pricing and followed through with all their promises! Shocked but excited we were. My items were delivered right on time and my pick up was pleasant and quick. Thanks to Infinity Van Lines for making our lives so much easier!
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Aaron Brown
Posted at January 20th, 2015 11::0110 ON 10
Movers showed up and were courteous and professional. Helped me with some things I definitely couldn't have moved myself. Their prices were reasonable, were willing to give their 100% and worked collectively. I will be using these folks again and recommending Infinity Van Lines to friends. 10/10 good company.
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William Gibson
Posted at January 9th, 2015 14::01Very pleased with the service
Recently we moved from a 3 bedroom house to Houston, TX from Jersey Tampa, FL. We would like to recommend Infinity Van Lines to anybody that needs to move houses, as they proved to be very professional, very polite and highly skilled! We were particularly worried about our furniture, as it is pretty expensive and we wanted somebody that has experience in dismantling and reassembling the furniture. Those guys were amazingly outstanding; they helped us with everything and took a great care with our new floor, which was also very important for us. As well, they were very reasonable in price and they bring with them all the boxes and the packing materials needed for this job. We were very pleased with their service.
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Allen Chandler
Posted at January 2nd, 2015 05::01Real professionals
When I hired Infinity Van Lines, I did inform their sales rep about the type of my move. It was a 2 bed room move but movers had to start from the scratch. They had to bring the packing materials, pack, and move and store all my belongings. But that was not all. Movers had to use the stair ways while moving the furniture and they had to deal with some very sensitive, fragile show pieces and they also had to manage my pets. I knew that I asked for a lot. However they were equally good to the task. They have maintained the checklist perfectly fulfilling all my requirements and did great to overcome the odds. I am sure that I will be using them again if I need to relocate.
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Rudolph
Posted at January 1st, 2015 05::01Very fast delivery
We used Infinity van lines to move our 4 bedroom house from FL to OH. They did an impeccable job! They wrapped all of my precious belongings with great care (we have some art work that I was very worried about). The crew came was punctual and professional, the price was to my liking, and they filled up a full truck and delivered it the same day! Highly recommended company!
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