Subject :Average Customer Services

Comment : B&H moved my boyfriend and me from NYC to Portland, Oregon. I had say the service was just OK. To load the truck, the movers arrived 15 mins late (ok, not terrible), and they were pretty efficient packing our stuff onto the truck. We had boxed a bunch of our stuff ourselves, even though their rep says that they will pack up to 15 boxes for you, all of the packaging and boxes included. So we packed the big stuff and left all of the dishes and kitchen stuff for them to do with the packaging they claimed was included. When they got to the house and saw that stuff unpacked, the foreman said they usually charge a fee for wrapping dishes and stuff, but he will do it for free as long as we take care of his guys (aka tip the movers). So like I said, the actual speed of the load-in was cool. At the end, however, since we went over the amount of truck space from the estimate, we ended up being charged more - which is fine. The foremans math, however, was horrendous, and he tried to convince us we owed about $500 more than we did. Eventually - after about 15 mins of back and forth - my boyfriend showed him his errors and he saw his miscalculations and he charged us correctly. When we gave the big tip to his guys, he told us he would be splitting it 3 ways (to tip himself), not just amongst them. The trip, they told us, would take about 7-10 days since they were getting us on an early truck out, and they would call 24 hours before arriving. I called them on the 14th day, and they said it would be coming on the 18th day. I called on the 17th day and they said it would still be a few more days. When they finally arrived, several things were broken, but in the grand scheme of things, most things were not, which is of course great. Several boxes were covered outside and inside (how had that happen) with a fine white dust. Some pots and pans were chipped because they packed them and did not wrap properly. Some glass things were shattered. All in all, our stuff came in decent shape - would I use B&H again? Doubtful.

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