Subject :Terrible claims process

Comment : I just filed a complaint on the BBB and it turns out there was already a complaint on file because they are not licensed as the advertise on there website. If I could give these guys zero stars I would. First of all they quoted a price of 175 for moving ONE item, then they asked were there ANY stairs My wife told them yes, they said it would be another 25 fee they NEVER asked how many stairs. Upon arrival it took them damn near an hour to get my 4000 zero gravity massage chair out of the house even though I told them several times the door would have to come off because thats how I got it in. After 30 minutes tweedle dee and tweedle dumb realized they needed to take the door off. Then it took another 20 minutes to put it back on. After arriving at my new residence they asked what floor was I going to I said 3rd floor and they started complaining about stairs. James said if he would have known it was the 3rd floor he would not have taken the job. Then he said it was going to cost more money, I told him we already agreed to a stair fee if he was not smart enough to ask what floor before taking the job that his fault, but I told them I would give them an extra 50 if they got it upstairs or I could just pay someone else to get it upstairs. After struggling and complaining he asked me could I go hire someone to help them. I found another person and he found another person which I ended up paying them 40 apiece. After finally getting the door off and the chair inside and unwrapped I noticed my remote was broken. And james actually had the nerve to ask me for the extra 50 after I paid the other two workers 80 and they damaged my chair. ARE YOU SERIOUS Then he tried to send the other guy with the teeth that looks like he bites holes in donuts to intimidate me. WRONG! After he saw I was not intimidated he told me good luck trying to get that motherfucker fixed. I felt the same way about his teeth but I just said I would be filing a claim in small claims court since they are bonded and insured. After he said a few more curses at me I closed the door in is face.

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