Subject :worst experience

Comment : I want to give you the full story. The week up to me contacting Oneill moving I called around moving companies and asked how much would it be to move a 3900 sq ft house with a few rooms in the basement. I got quotes using 2 26 foot trucks with 4 to 6 men plus cleanout anywhere from 3800 to 4500. I settled on oneill since they were the cheapest and available, I emphasized i needed 2..26 foot trucks and Susan Oneill said no problem. The day before the move she tells me on the 28th that one truck had an accident and other is in the shop and can only give me one 26 ft the other 10 foot electrical van. Last minute she left me no choice my settlement on my house was 8/31 and i had to get out of there over the weekend. She also said if i can find a last minute 26 foot truck she will pay for it, and i did but when i called her back she said her foreman will come and look at the job and see if it really is needed. So the 29th they all come out, formean looks at the job says the trucks they have are ok i do not need another one, but was he wrong, they had to take multiple trips to load and unload my furniture till 1 in the morning. The next day Sunday the electrical van came out multiple times inconveniencing me and finishing up late also. So finally its 8/31 and their policy is to only take cash, cashiers checks certified, i only could get a title company check that i tried to convert to cashiers but it would not clear till the next day, so when they found, out after loading some of the furniture at my new house, they quickly loaded everything back on the truck and drove back to their base not delivering my furniture. This is the part that becomes borderline extortion as one of the police officers i talked too, when she ordered them to not deliver and put everything back on the truck, she basically held my furniture for ransom and said YOU GIVE ME 5000 AND I WANT CASH UPFRONT BEFORE THEY DELIVER OR ELSE of course what could i do she had me handtied i had to pray that she would deliver it the next day she was fully paid. So finally after giving her 5000 they began to deliver it, but of course since they did not have 2.26 foot trucks they had to come back twice and the second delivery lasted till 3 in the morning, i felt bad for the guys since they had a big delivery at 730 the next morning with only a few hours sleep. When the foreman showed up at the 2nd delivery he was all pissed off and kept complaining that he was not getting paid, and he ordered the guys to throw the furniture in the garage any which way, causing a complete mess that took me days to straighten out myself, and i had to pay another 150 for another company to come out to help move some of the stuff, also he refused to place any furniture that was already placed on the first delivery, he was a complete unprofessional and he left in a huff taking my paperwork and not signing out etc. I found out some things that the guys are not even employees, they are subcontractors that have no insurance or work mans comp and are paid probably under the table, basically guys off the street. I believe they are violating several pa rules, extorting holding my furniture as ransom unless i agreed to 5000 well above the 10 pct allowable increase from the original estimate, taking the money upfront without delivering, refusing to deliver, no workers comp insurance deceiving the public saying they are insured, they only have driving insurance, also there is some damage to some of the furniture too. I hope you can help me with this, since this was one of the most horrific miserable things i have ever went thru.

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