Subject :Customer service is UNBELIEVABLY BAD.

Comment : I would give this company a big zero if it was available. We moved from Tucson to Phoenix and our property had to be stored for several months before delivery to Phoenix. When the movers picked up our furnishings they were extremely careful. Our BBQ had a new canvas cover that touched the ground. The movers reversed the cover back over itself to not catch it in the wheels. When the furnishings were delivered the BBQ cover looked as if someone took a butcher knife and sliced, ripped and tore the cover from one end to the other. There were black stuffing on the cover suggesting it got caught on the wheels and someone simply continued to run it over. We had a 1020s Original Art Deco table. Solid oak runners 1 1/4" thick located under the table were split down the middle as if you took an axe and chopped a log in half. One of the legs was broken and loose. The side rales of the table had been originally made with dowel pins entering the leg from two sides. They were sheered off. The mahogany top had scratches on it from something being dragged across it (It was wrapped in a blanket when they picked up the furnishings). I completely understand an occasional ding or blemish may occur during moving. However, a shredded BBQ cover and a wooden table broken into pieces is not what I would consider expected and reasonable damage.

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