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 Company Name :   Subject :   Comment : 
BestWay Moving LLC
Completely Untrustworthy And Unprofessional!
Mr. Jerry Margolin, Bestways Sales Manager: the master of delay and obfuscation, with a total disregard for his customers satisfaction. He is a scallywag, a scoundrel, a miscreant, and rapscallion. He is like a villain in a Dickens novel, and totally lacking in professionalism. He and his company have not even a modicum of care or concern for their clients. An utter lack of communication is also evident. Like many other people who have posted comments about Bestway, I too have been completely disappointed with this company. They have no credibility. They utterly do not stand behind their service. I would strongly urge anyone who is looking for movers to hire someone else. I signed a contract for $2,404.58 with Bestway Moving to ship my household items from Virginia to California on May 15, 2013, with the shipment arriving on June 2, 2013. I didnot have much, just a bed, bedroom furniture, and boxes mostly. Upon inspection, I noticed several issues: 1) The bed frame for the queen-sized bed was missing and never delivered. 2) The box spring for the mattress had many dark, greasy stains, and one corner of the box spring was bent. How could dark stains appear on a box spring, when it was completely wrapped in plastic for protection? Why did someone apparently un-wrap it during the move then re-wrap it? 3) A book case was damaged, and a shelf from the bookcase was missing and never delivered. 4) A vacuum cleaner that was shipped was never delivered. Perhaps worst of all, nearly all the 40 or so boxes that were shipped had been opened, re-boxed, and then delivered in a water-logged condition, with severe water damage. These boxes contained clothes, books, personal items, kitchen items, bedding, etc. that were utterly ruined. There was dirt, leaves, grass and mold and mildew on many of the clothes. The boxes also had a moldy smell. It was utterly disgusting and unbelievable to have these worldly possessions treated with such carelessness and delivered in such a deplorable condition. Nearly everything had to be tossed. It was as if I had paid Bestway the full contract price of $2,404.58 to destroy these items. If I wanted my household goods destroyed, I could have done it myself for free without being ripped-off by Bestway and Mr. Margolin. Again, I repeat: DO NOT USE THIS COMPANY! THEY WILL RIP YOU OFF!! As bad as that experience was, what followed has in many ways been worse. Despite numerous phone calls and emails to Mr. Jerry Margolin, Sales Manager at Bestway, no explanation for what happened during the move, nor any refund or restitution, was provided by Mr. Margolin despite repeated requests. Mr. Margolin is utterly useless when it comes to providing customer service. Be assured, he is quite happy to take your money when you pay for a move, but when it comes to service after the contract has been signed and the money is in his pocket, he only knows how to stall, stall, and stall again and offer no credible explanation or assist with customer questions or help expedite requests for refunds. Mr. Margolin is scheming, manipulative, relishes control, and seems to gleefully enjoy misappropriating money paid to him for a service that was extraordinarily poorly delivered. As proof of that statement, here is what happened after I received the household items that mostly had to be thrown away, due to the utter incompetence of his company. First (and this is perhaps the most galling and disappointing of all) I simply asked Mr. Margolin for an explanation of what exactly happened during the move that caused my items to arrive in such a deplorable condition, with nearly everything water-logged, destroyed, and unusable. He will not and did not provide an explanation or even attempt to find out what happened. His attitude is simply one of I dont care now that I have your money. I have moved numerous times before and know boxes and the like can get dinged-up, etc. but this was far beyond anything I have ever experienced. Second, I immediately filed an insurance claim, and included approximately 90 pictures of the damaged goods to Bestway, asking for a refund of $345, based on the standard insurance offered by moving companies, at $0.60 per pound shipped. I submitted this claim on about June 5th 2013. More than two months later, I still have not received a refund or any indication of when the money will be refunded. Yes, the insurance claim form says it may take longer than 30 days, I was aware of that. I had no problem with that. But I should not have to wait more than 60 days for a refund, or to at least receive an indication of when the insurance claim refund will be forthcoming. This is an example of Bestways incredibly poor service and total lack of customer care. Third, due to the deplorable and incredibly poor service I received from Bestway, I also wrote an email, asking for a refund of two-thirds of the total contract price of $2,404, or a refund of $1,611. This seemed reasonable to me, as nearly everything was destroyed or rendered useless upon delivery. While $1,611 would in no way compensate for the market value replacement cost of the items that were damaged beyond repair, it would have provided me with the necessary satisfaction of knowing Mr. Margolin and Bestway stand behind their service and the value of their reputation. It is obvious now they do not value their reputation; they seem to gleefully delight in ripping people off, and ensuring their customers stay unhappy. I would have also listened to a counteroffer, and perhaps have settled for less, but none was forthcoming, until approximately a week ago when I sent an email to Mr. Margolin, stating if I did not have a satisfactory resolution to these long outstanding issues within 24 hours, after waiting two months with no relief or explanation from him or his company, I would be pursing relief through the BBB, the Federal Motor Carrier Safety Administration, and the Maryland Attorney Generals office to file a consumer complaint, as outlined below. Only then, did I receive a phone call from someone at Bestway named Eugen who offered to settle with us for $500, which is only $155 more than what I am entitled to as a refund under the insurance claim I filed. In other words, the insurance company would have paid $345 of the total offer of $500. Given the damages and losses I suffered, I rejected this low-ball offer. I made a counter proposal and offered to reduce my request from $1,611, or two-thirds of the total contract price of $2,404 to $1,202, or one-half of the contract price, representing a reduction of $409, which seemed very generous on my part. I gave Bestway 24 hours to think about it and come back to me with an answer. Accepting a low-ball offer of $500 would have been the equivalent of accepting twenty-one cents on the dollar, not even one-fourth of the contract price. Since only $155 would come out of Bestways pocket, with the remainder being paid by the insurance company, it means Bestway is trying to settle for six cents on the dollar ($155 divided by $2,404.) That seems to be a ridiculously low amount, given the damage that I suffered and the total lack of professionalism and assistance I received from Bestway. The next day, Bestway raised their offer to $600. Again, that is totally unacceptable, and is really a kind of slap in the face. Of course, I rejected that offer and will now take pursue other avenues to procure some satisfaction. Be assured, I have taken the following steps: 1) Contacted the Maryland Attorney Generals office to file a consumer complaint. 2) Contacted the Better Business Bureau of which Bestway is a member to also file a complaint. 3)Contacted the U.S. Department of Transportations Federal Motor Carrier Safety Administration to file a complaint. 4) Naturally, I will be posting these comments on this moving website and other moving websites to discourage others from using this company. Most assuredly, you, the reader of these comments will likely be ripped-off if you use Bestway. If you do use Bestway, and they damage your goods, (which is extraordinarily likely) and you cannot reach a satisfactory conclusion to having your money stolen, you are permitted to demand arbitration for an interstate move under the Federal Motor Carrier Safety Administration (FMCSA) laws. You can find a sample letter to send to Bestway here: http://www.michaelgarcialaw.com/Moving-company-sample-demand-for-arbitration-letter.html. You can also contact and file a complaint against with the FMCSA by filing your compliant here: http://nccdb.fmcsa.dot.gov/ DO NOT USE BESTWAY MOVING. THE ONLY GUARANTEE THEY CAN OFFER IS TO TAKE YOUR MONEY AND UTTERLY DESTROY AND DAMAGE YOUR GOODS.
Review By : Steve
Date : 11/15/23
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 Company Name :   Subject :   Comment : 

Moving Services Philadelphia
Moving can be much simpler than people think. With Zippy Shell of Greater Philadelphia, you dont have to waste your time and stress about different aspects of relocation. Thats what moving services Philadelphia are here for - to help you deal with everything that makes relocation a complicated endeavor. From packing and moving your residential or commercial property to providing assistance with senior relocation, rely on professional teams for ultimate help during relocation. They are always at your service, so feel free to give them a call.
Review By : Stephen Masha
Date : 10/27/23
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 Company Name :   Subject :   Comment : 
Condor Moving Systems
CONDOR ROCKS!!
I use them exclusively for all my personal and corporate moves. As a Realtor I also recommend them to all of my clients. They also went above and beyond when another moving company that was scheduled and paid for to move my daughter left her high and dry on the day of the move, they bailed out on her and never showed up ! She took the day off work and had to be out of her apartment. Condor Moving Systems saved the day at the last minute and had her moved right away !
Review By : Emmit
Date : 10/27/23
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 Company Name :   Subject :   Comment : 
High Touch Moving
My Experience With This Company
I have read tons of great reviews about high touch moving and that made me convinced. So, when I called and discussed my move with their sales rep and noticed that she scheduled my move exactly on my preferred date and also accommodated all my requirements I was reassured. They have done an excellent job I must say. Packing was done with great care and moving took less than the allotted time. I checked everything and did not notice any mistakes at all. So, I would like to recommend high touch moving.
Review By : Williams
Date : 10/27/23
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 Company Name :   Subject :   Comment : 
DMV Moving & Storage Inc
Outstanding Job
We recently had Dmv moving move our 2 bedroom apartment. It was a very pleasant experience from the beginning. Our sales representative was very helpful and knowledgeable. Then on move day the moving team was excellent. They worked very hard in the rain pay conditions without missing a beat. I would not only use them again but I would recommend them to anyone looking for a positive experience. Thanks again!
Review By : Lewis Calvin
Date : 10/27/23
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 Company Name :   Subject :   Comment : 
Corrigan Moving Systems
Great Move
Corrigan moved my year 87 old mom furniture from Ann Arbor to Palo Alto, CA. While not the cheapest bid, they provided exceptional service. They showed up on time, packed her quickly, and were very pleasant and helpful. They kept me informed of when the truck would arrive, were on time and set up her furniture just as we asked. Everything arrived in perfect shape and nothing was missing. Thank you Mike and Cathy!!!
Review By : David Fariello
Date : 10/27/23
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 Company Name :   Subject :   Comment : 
Wheatland van lines
Wheatland VanLines mover
Worst moving company. Furniture (1 queen size bed, bookshelves, a futon, tv stand, and 2 small side tables were picked up on 10/09/2023. They said no problem. Apparently the size of my items listed required an 18-wheeler truck which upon arrival they realized wouldn’t fit so I was forced to pay another $200 extra for the driver/mover to walk my stuff from the street end to my house otherwise they would have left everything on the sidewalk. They should have informed me that they only have 18-wheeler trucks no matter the size of your move I would have gone with a smaller truck company. They knew how many items I had and the address but it was the day of arrival it became a question whether their truck could fit through the community gate. It was also a one-person operation: driver, mover, and assembler who couldn’t compete the job because the mover at the origin misplaced the parts for the bed and also damaged the tv stand. Delivery window I was told would be on 10/24/23 between 1-4pm. I took time off from work. Not having heard back close to 4pm when I called I was told it would be 5-8pm. I asked if they could hold till the next day so I could go to work. I was told it would be an additional $500. I decided to make arrangements to receive my delivery between 5-8 which had changed from 1-4. I was called and then told it wasn’t going to happen now till the next day. Do not use Wheatland VanLines. Alex, their agent is rude, arrogant, and has a poor attitude. After requesting photos of my broken furniture texted to him, he hasn’t responded to the several calls that I have made. They ask for CASH only so you have little recourse. Filing a claim now for the damage they we’re responsible for… a long and tedious process without any assistance from them.
Review By : Lipika Bhattacharya
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
Road Runner Moving and Storage
Delivery Time And Condition.
My work is to transport a lot of hurt animals from shelters and breeding homes. We operate in a small area in Tampa. I desperately needed two vans to transport sick pets. I got in touch with Road Runner moving and storage and told them about the situation. They send the crews and vans and were very professional in dealing with the pets and made my job very easy and stress-free also. They helped a lot of cute animals to become healthy they are true heroes! Good Work John and Mike.
Review By : Deon Mauta
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
Morena Self Storage
Best Storage In San Diego
After dealing with a year and a half long downsizing from a Los Angeles home to a Hillcrest condo, we had finally reached our living with boxes limit. We got to the point where we were going to get rid of stuff we needed more time to decide upon, or we would regret our decision. Enter Marina Self Storage through a Yelp recommendation. I cant say enough about this firm and its staff. The paperwork is quite minimal, the security they have set up is not just dependent on videocameras, but very hands-on by the staff through the different policies they have in place. Not only that, but if you need help, you can rent a truck from there for a three hour period that is free except for the gas usage. One of their staff members accompanies you to your place (as you drive the truck) and helps load the truck and then unload the truck and place the contents in your rented storage unit. If you got too large of a unit and whittle some of your stuff down, you can always downsize to a smaller, less expensive unit, too. The staff is courteous, helpful and more than accomodating.The prices are very reasonable, considering the security and their help in moving. I cant say enough great things about them. Check them out...you will be very happy!
Review By : Yelper
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
DC Movers
Flawless DC Move
I am writing to express my overall satisfaction of the DC movers at Victory Van lines. Having them move my house was the right thing for my relocation. The price of the move was very reasonable and the service was faster than I initially expected. I had my move done in a day (from the packing, moving, transportation and unloading and unpacking). I was able to go to work on the next day as normal without having to worry on my move. Thank you Victory! Would use again in the future!
Review By : Jerald
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
ASAP MOVERS
I Reccomend ASAP!
Highly reccomend these guys. Friendly, know what they are doing, and the cost is not to bad either. My last movers sent me two guys that had no business moving whatsoever. These guys were young, seemed well trained, and really packed and moved me very well. I will use them again.
Review By : J. Biggs
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
Boerman Moving & Storage, Inc.
GREAT Job By Boerman
What a GREAT experience....from the initial quote, to the day of the move out, to the day of move in....everything went perfectly as planned. The crews were nothing but professional, kind & friendly....would recommend 100% to anyone looking for a stress-free move....well done!!
Review By : George T
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
JP Urban Moving
Honest, Responsible Friendly Small Business
Hands down the best moving company I have worked with. Great customer service and really nice, responsible employees. We had a very stressful move and had way more stuff than we thought we had, but they made our move smooth and put us at ease.They packed and transported our stuff expertly and safely. I really appreciated their handling and transparency.
Review By : Katie K
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
Overland Van Lines
BEST MOVE!!!
They helped me move one bedroom. They were very friendly and informative - calling to alert me when they were on their way and going through contract details and payment with me beforehand, so there were not any surprises. They took care to wrap and secure my furniture carefully in the truck. They were speedy in unloading everything in my new apartment. Altogether it took around 3.5 hours
Review By : John Haggerty
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
Zip Moving and Storage
Smooth Move!
Our move was as smooth as it could possibly be. From first contact through to the final unload, everyone was polite, professional and efficient. The moving crew was amazing. They were so polite and worked so hard, we loved them. You cant go wrong trusting these guys with your move. Moving is a stressful process, but a lot less so with professionals to literally do the heavy lifting. 5 stars well deserved!
Review By : Jane
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
Penske Truck Rental
I want to thank the Penske people for their kind dealing with us.
We rented a one-way truck for the standard 5 days. When we got to our destination they waived the $100 / day charge and let us use the truck for another week for free. I cant remember any company ever being so generous, so I want to thank the Penske people for their kind dealing with us. Also all the customer service reps were very friendly.
Review By : John
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
Fox Moving and Storage
Absolutely Friendly And Professional Movers
The movers of Fox Moving are absolutely friendly and professional. This was by far the best moving experience I have ever had. The process of the move was very speedy, smooth and efficient. I will definitely hire them again if I have to move! Thanks guys!
Review By : Michael Willard
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
Greenway Movers
They Were Well Worth It
My family recently moved down to Florida and after being contact by a few movers we were referred to Greenway. We received a quote over the phone from our move coordinator Matt. He also came to our home a few days before the move to verify the quote. On the pick up day our move coordinator was again there, assuring everything went according to plan. The moving crew was great, very friendly and easy to communicate with. The delivery which we were told could take a few weeks worst case was in Florida in 3 days. Nothing damaged at all. Great honest Chicago Mover
Review By : Mr Johnson
Date : 10/26/23
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 Company Name :   Subject :   Comment : 

They Are The Real Deal!
I almost gave a deposit to a broker when Michael called and explained all about moving. The move itself was fast and extremely professional, the crew loaded the truck and 3 days later i got my household items in NJ. Thanks again!
Review By : Carson
Date : 10/26/23
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 Company Name :   Subject :   Comment : 
Alpine Van Lines
Caring And Reassuring
Even though it was stressful at times, we can truly say their professionalism and the great attitude of its lovely employees has no doubt that made it a lot easier. From the moment the guy whose name I have forgotten, came over to do the quote, to the last box unloaded at our destination. The service was awesome and the staff was super friendly and did not complain once about our mattress that weighs almost 50 kilos or the fact that they had to double handle everything on both ends. We greatly appreciated all the help and their great attitudes, and indeed was a pleasure to deal with you!
Review By : Noah Barker
Date : 10/26/23
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