Description
Reviews
Atlantic Van Lines has emerged as a trusted and customer-centric moving service, committed to providing individuals and businesses with a seamless and efficient relocation experience. With a focus on professionalism, personalized service, and attention to detail, Atlantic Van Lines has become a go-to choice for those navigating the complexities of moving.Atlantic Van Lines offers a comprehensive range of moving services, covering all aspects of the relocation process. From packing and loading to transportation and unpacking, the company's movers handle each step with precision and care. Their commitment to the safe and secure transport of items reflects Atlantic Van Lines' dedication to providing a stress-free and reliable moving experience for their clients.Atlantic Van Lines extends its services to commercial clients, understanding the unique challenges that businesses face during relocation. The company offers specialized solutions to minimize downtime and disruptions, ensuring a seamless transition for businesses of all sizes. This commercial expertise showcases Atlantic Van Lines' versatility and ability to adapt to the diverse needs of its clientele.
Additional Info| USDOT # | |
| MC # | |
| Payment Options | N/A |
| Membership | |
| Established Year | 2015 |
| Insurance | |
| Agent | |
| Hours of Operation | Mo-Fri: 9AM - 5PM Saturday: 10AM - 2PM |
| Insurance Required? |
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Customer Name : Rachel
Posted at September 19th, 2016 21::09Subject :Unethical Fraudulent Scammers
Comment : Crooked as the day is long! My mother put her trust and worldly possessions in the care of these "people" in a move from MA to TX. Total cost estimates: ~$2800 broken out into 3 payments; $700, $1068 once items are loaded, and the balance due upon delivery, before items can be unloaded. The move had been planned, paid ($700 deposit), and organized with Ben and Jeff (Atlant) to the day of to ensure my mom would make it to Texas without having the headache and stress that normally comes with a cross country move. They discussed the furniture, the number of boxes, apartment layout, and any stairs or impediments that could be problematic. My mother was assured that her 20 stairs would not be an issue, all belongings in her 900 sq ft apt and small storage contents would indeed fit in a space they would provide; equivalent to 1300 sq ft. Atlant made sure to keep continuous communication with my mother leading up to the day of the move. Let me also add, this move...so that my mother could be and spend time with her terminally ill, dying, grandson. Before his memory and ability to communicate are completely gone. So, you see, our family had already been hit with a universe changing blow. The day of the move. 3 guys showed up...4 hours late, in a 26' RYDER rental truck. 2 of the guys didn't speak english very well, if at all. My mom, who had been prepping for the move for weeks, had everything boxed up, packed up and ready to go. My sister and brother were on hand to help out and make sure all went according to plan; as was my mothers landlord. Walking up to the apartment, the men stopped, started discussing something in another language (Russian?), took out an invoice pad, and began making notes. Once in the apartment, they walked around the apt., made some more notes on the pad (nothing was communicated to my mother with regards to what they were writing). They then proceeded to take the furniture out to the truck. Upon coming back into her apt., they brought packing tape and started adding packing tape to already triple taped boxes. When asked why the extra tape was necessary, one of the men said they were required to make sure all was secure. During the loading process, my sister and mom went to the bank to get the $1068 cashiers check for the next payment due. Upon arrival back to her apt., my mom sees the movers sitting in the truck with the back locked. My mom was told they were done and they took the check. My brother then came out and told her that half of her belongings were still in the apt. When my mother confronted the movers and asked them to open the back of the truck so she could view her belongings and was told the space she paid for was packed full, they were done and had to leave to pick up another customers items using the rest of the available space and then head to Texas. My mom was then told that the boxes were NOT included in the estimate and therefore would not be taken and that she paid for 1300 cubic feet, not 1300 sq feet. These movers made a mess of my mothers home, left pieces of furniture strung all over the place and provided her with a secondary invoice: the use of packing supplies (the tape they used on all the boxes but refused to move!) and a $200 stair fee ($50 per 5 stairs). She was then extended a (what Atlant called gracious) offer: they would fill the remaining space of the truck making sure to get all of her belongs, for $5500). I am in Texas and received a frantic phone call from my sister; my mom sobbing uncontrollably in the background. I couldn't believe my ears! I called Ben and he told me that my mother clearly "misunderstood" and should "pay more attention to details". I was awestruck. I proceeded to explain what I expect to happen: unload the truck and refund the deposit. He told me "that would absolutely not be happening". The deposit is nonrefundable since his guys already loaded items onto the truck. Yet, they kept completely silent the entire time loading. Cutting corners, scratching walls, and locking my mother out of her belongings when she went to get them money!! When the movers left, the phone number (that was readily available and often answered) now had a message stating "the subscriber you are trying to reach is not accepting calls at this time, please try again later". The advisor #/ext was unavailable or sent calls to VM and calls were not returned. When we did get someone on the phone and were put on hold for a transfer to Ben (the phone actually wasn't put on hold) Ben can be heard in the background saying "that woman's belongings are on the truck, my job is done. There is no need for anymore communication". The person who answered the call realizes that he, in fact, did not place the call on hold and we heard it all. He did not come back but simply hung up. Now my mother is stuck in an apt with all utilities turned off, no place to put the belongings left, and is supposed to drive to Texas in the morning. Now, they delivery date scheduled for next Sunday was changed to tomorrow. My mother is driving cross country and will not arrive until Saturday. The told her to "take the crap tomorrow or pay all the extra fees". #fraudscamatlant
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Customer Name : Julia
Posted at September 16th, 2015 06::09Subject :Treasures
Comment : It is such a terrifying things when you are not very young and have to move and you have quite an expensive pair of things. I didn’t want anyone to see my treasures (they mean too much to me) but the company made me sure and thank you so much.
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Customer Name : Dan
Posted at September 16th, 2015 06::09Subject :Bulky thing
Comment : My daughter had an aquarium. It a bulky glass thing and, to tell the truth, I was afraid to move it myself that is why we hired the company who took care of that terrible thing. Thanks!
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Customer Name : Peter
Posted at September 15th, 2015 05::09Subject :Professionals.
Comment : I liked the way everyone in the company works. Starting from the people from the call centre, who were very polite and explained several times to me everything I wanted, to the movers themselves who are real professionals and know their job.
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Customer Name : Theo
Posted at September 15th, 2015 05::09Subject :Not the first time
Comment : I worked with the company several times, so this time I just left the keys and told what I wanted and the next day (as I had to move) I came to a new place where all of my things were. Great job, guys!
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Customer Name : Daniela
Posted at September 14th, 2015 08::09Subject :Work miracles
Comment : I definitely like this company. They made my dreams come true and I’m fascinated by their attitude to work.
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Customer Name : Hannah
Posted at September 14th, 2015 08::09Subject :Babies and toys
Comment : Two babies and a whole room full of toys. Do you think it is a joke? Oh, it was a joke for the movers! They were a little shock but I think it was a funny challenge for them. We did it! We moved thanks to the company.
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Customer Name : MSmith
Posted at December 9th, 2016 09::12Subject :Worst company EVER
Comment : DON’T USE Atlant Van Lines! They will have you sign a binding agreement and then when it comes time to pick up the household goods the truck driver will bring a new agreement that is triple the price and if you don’t sign it they will leave! This happened to us. They just drove away because we couldn’t pay triple what the original contacted price stated. The drive said it sucks to be you and left! It didn’t matter that Atlant Van Lines broke a legally binding agreement. We were stuck with figuring out how to move our stuff yourself because we couldn’t pay the new outrageously higher fee. Atlant Van Lines shady business practices pray on people that are on strict deadlines with limited options because they wait until the day they are supposed to be there. DON’T TRUST THIS COMPANY AND DON’T HIRE THEM.
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Customer Name : Dean
Posted at November 9th, 2015 05::11Subject :Professionals who don’t lose things
Comment : My wife was very disappointed when while moving the previous time we lost some memorable spoon of hers. She never blamesd anybody but was sad and silent for quite a long time. I didn’t want to make her unhappy once again and that is why we used the professionals help. We didn’t have problems and nothing was broken or lost. The moving was much more easier and we had less stress
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Customer Name : John
Posted at November 9th, 2015 05::11Subject :A delay
Comment : There was one distress during the moving. Because of the heavy traffic, the van was late for half an hour with all our things. We didn’t even start to worry as we saw how many cars were there. But still the movers were very sorry for the things and helped us unpack the things, although the delay wasn’t even their fault. And we have no complains on their work as it was done very well
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Customer Name : Polly
Posted at October 9th, 2015 17::10Subject :They’ve got everything
Comment : I added the packing service and was happy to find out that the company provides you with the packing material. Moreover, they label every box and which is very convenient because you don’t know where to look for your things
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Customer Name : Karl
Posted at October 9th, 2015 17::10Subject :Some old stuff.
Comment : My mother has an old and expensive chest of drawers. Personally I hate it because I had to carry it for so many times. Now everything has changed and when she moves I hire this company. You pay the money and forget about everything even that stupid chest of drawers!
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Customer Name : Susan
Posted at September 9th, 2015 17::09Subject :The best one.
Comment : This is the best moving company ever. They offered quite a lot and managed to do everything. It is unbelievable and I was crazy not to use them before
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Customer Name : Robert
Posted at September 9th, 2015 17::09Subject :Moving an office.
Comment : The company is quite good. They moved my office and I didn’t have problems. The only thing that was not good that we fall behind the schedule and that wasn’t’ their fault directly (the traffic was very busy), but I think they should have counted that
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Customer Name : David
Posted at August 9th, 2015 16::08Subject :Rules by a teen
Comment : It was very unexpected but the baby was on the way and I didn’t even have time to call and cancel the moving. When the movers came it was too late to go back, so we left our 12 year old son in charge of the process. The movers did great job and the bout feels like a king from that day.
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Customer Name : Cynthia
Posted at August 9th, 2015 16::08Subject :The strategy of moving.
Comment : The most important thing about moving is planning. We planned the day beforehand and because the guys followed it step by step the whole campaign went great. It’s all about strategy.
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Customer Name : Andrew
Posted at July 9th, 2015 14::07Subject :Don’t believe in stories
Comment : I heard so many stories about moving that was quite afraid of hiring the company. But this one actually helped me and they did everything like we discussed.
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Customer Name : Cindy
Posted at July 9th, 2015 14::07Subject :Two toddlers and moving
Comment : That is a disaster. The first things e did when started planning we hired the company. I didn’t know what we would have done without them. I was taking care of the children, my husband was looking after our new house and prepared it, and the movers packed, transported and unpacked everything. Team work!
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Customer Name : William
Posted at June 9th, 2016 13::06Subject :A surprise.
Comment : It was a real surprise for us to find such a good company which doesn’t cheat on the clients. We’ve seen a lot and most of the companies were not very good at all. Atlant Van Lines knows its job!
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Customer Name : Ursula
Posted at June 9th, 2016 18::06Subject :Life savers.
Comment : They literally saved my life as I had no other choice than to move as soon as possible and I needed professionals to help me. Atlant Van Lines is the company to prove its loyalty and quality.
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