The most important element in any move is our customer. At Volusia Van & Storage we are committed to quality, committed to excellence and committed to our customers. We hire and retain people with a customer focus,utilizing the best equipment that technology offers and maintaining top-rated trucks and facilities. Volusia Van & Storage has served the area for over 13 years with the same management team, dedicated to customer service since 1986.
Additional InfoUSDOT # | 873113 |
MC # | |
Payment Options | N/A |
Membership | N/A |
Established Year | N/A |
Insurance | |
Agent | Mayflower |
Hours of Operation | N/A |
Insurance Required? |
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Customer Name : David W.
Posted at November 9th, 2022 09::11Subject :AVOID THIS COMPANY AT ALL COST!
Comment : needed packing and storage services following an operation. Volusia Van & Storage gave my wife an estimate; however, when they arrived to do the work they failed to bring the required packing material (Grand Piano), one of their four men refused to enter my home because I had tow (very docile) golden retrievers who were outside, another spent more time on the phone than working. The bill I received was for almost twice the estimate, and included charges for all four men all the time (even when one returned to the office to get the forgotten packing material). I complained and they reduced the bill a nominal amount. When I wanted to remove my belongings from storage myself, using my own trailer, I was told that it would require two men working 10 hours at $85 per hour, plus rent which had to be prepaid (in cash) for the entire month with a refund promised based on my actual exit date. It took the two men 2 3/4 hours to load my trailer. When I asked for a refund based on three versus the estimated ten hours I was told that I had agreed on the $850 and there was no reduction. I vacated on the 10th and received no rent rebate. This company is unscrupulous, some of their workers are not professionals, and they overcharge. Avoid them, especially their owner/manager Frank.
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