Subject :AVOID THIS COMPANY AT ALL COST!

Comment : needed packing and storage services following an operation. Volusia Van & Storage gave my wife an estimate; however, when they arrived to do the work they failed to bring the required packing material (Grand Piano), one of their four men refused to enter my home because I had tow (very docile) golden retrievers who were outside, another spent more time on the phone than working. The bill I received was for almost twice the estimate, and included charges for all four men all the time (even when one returned to the office to get the forgotten packing material). I complained and they reduced the bill a nominal amount. When I wanted to remove my belongings from storage myself, using my own trailer, I was told that it would require two men working 10 hours at $85 per hour, plus rent which had to be prepaid (in cash) for the entire month with a refund promised based on my actual exit date. It took the two men 2 3/4 hours to load my trailer. When I asked for a refund based on three versus the estimated ten hours I was told that I had agreed on the $850 and there was no reduction. I vacated on the 10th and received no rent rebate. This company is unscrupulous, some of their workers are not professionals, and they overcharge. Avoid them, especially their owner/manager Frank.

Review :